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Can I return an M&S jacket and repurchase at the sale price?

87 replies

MarshaMarshaMarsha · Today 14:32

Bought a jacket from m&s on Tuesday (should be delivered tomorrow)… just seen it’s now gone in the sale at half price. Grrrr! Now out of stock in my size… but does anyone have any experience of taking it back to store for a refund, and buying it back at the sale price?! Bit cheeky possibly but very annoying!!

OP posts:
Samewrinklesnewname · Today 17:22

bafta16 · Today 14:36

I'm pretty sure they reimburse you the sale price. It's sickening really.

Not if you have your receipt and it’s within 28 days of buying

MidnightMeltdown · Today 17:23

You can ask.

I ordered an expensive bag online once, and a couple of days later it was reduced in the sale. I couldn’t be arsed to send it back and reorder, so I just emailed the company and asked them to refund the difference, which they did.

Your situation is a bit different though, as it’s out of stock in your size, so they might refuse.

BashfulClam · Today 17:25

Contact customer service and see if they will reimburse the difference. They are really nice and helpful.

VividDeer · Today 17:33

I've done it in John lewis, £60 difference! Wasn't letting that go. They had a special code on till for it, do just took same one home £60 better off.

IDontHateRainbows · Today 17:36

I once bought something from phase 8 and it went on sale the day after so I phoned them up and said can I return it and order the reduced price one, they said just keeo it and we'll refund the difference as it was cheaper for them with postage.

MeetMeOnTheCorner · Today 17:36

Yes.

AcrossthePond55 · Today 17:39

MarshaMarshaMarsha · Today 16:15

Hence why asking if it was possible. If it’s against policy (as I suspected) then I wouldn’t complain… but it’s pretty poor customer service in my opinion.

Maybe it's a US thing, but I was once actually advised to do this. The CSR I spoke to on the phone said it was really dumb, but they couldn't refund me the difference so 'suggested' I return the 'original price' item and then buy one at the 'on sale' price. I did as she suggested in 2 separate trips to the till and there were no raised eyebrows or cat's bum mouths from the staff.

A lot of places here will refund you the difference if an item goes on sale within 24-48 hours of your purchase, it's seen as a 'goodwill gesture' as they want to retain customers. I've learned to ask before I purchase if something's going on sale soon. They aren't required to tell you, but I find that most do.

Lbet · Today 17:42

Yes you can go to the till and get a refund and buy it back there and then.
Did exactly that myself last year.
It would only be embarrassing to those who care.
I for you one don”t ask you don’t get.
OP go for it and at least ask you have nothing to lose.

Sunshineandrainbow · Today 17:44

I have emaiked m and s before when this happened and they refunded the difference worth a try.

GargoylesofBeelzebub · Today 17:51

i tried to do this in Gap once with a pair of trousers and they wouldn’t let me. 😭I just returned them then flounced.

WondersofJobby · Today 17:52

bafta16 · Today 14:36

I'm pretty sure they reimburse you the sale price. It's sickening really.

They don't do that unless you have no receipt.

SueKeeper · Today 17:58

I worked in a shop where this was a perk of the scorecard, we often had card holders buying lots of things before the sale in the hope they'd go in the sale. They returned the things that didn't.

Often things go to sale because the common sizes have sold out, so you haven't really lost out, sale price wasn't ever an option in your size.

Over the phone is less embarrassing, so I'd only try that and accept it if they say no.

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