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Is anyone else finding the new Uniqlo online store completely unusable?

58 replies

JaneFallow · 17/08/2024 21:38

Or is it just me and my browser?

The menu has disappeared following the makeover, and, no, I don't want to browse by putting terms in the search bar. Being able to access the sale would be pretty helpful too.

OP posts:
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VanellopeVonSchweetz99 · 20/08/2024 16:38

It's awful and putting me off the brand.

ClipTap · 21/08/2024 10:33

It's a bit shit

70isaLimitNotaTarget · 21/08/2024 10:39

I haven’t tried searching on it but we were in the shop , then when we got home DD wanted a handbag that she’d seen there . I bought a T-shirt that I’d liked in store ( I would not have picked it from the website as the colour wasn’t a true image) and a dress I saw .
But that wasn’t browsing that was going on Search when I knew what I wanted.

H&M is another one I cannot fathom. It’s easier to go into the shop itself

LipbalmOrKnickers · 26/08/2024 13:00

Relieved it's not just me. The old website was pretty rubbish, the new one is somehow worse!

So bad in fact that I spent a few minutes looking for a 'contact us' link to give feedback, but couldn't find that either. I'm going to save a fortune...

TopStar · 29/08/2024 14:55

awful. wtf were they thinking. I too will save a fortune.

spiderlight · 29/08/2024 15:25

I'm so glad it's not me - it's dreadful! I want to be able to hover over 'Women' and have a menu come up where I can just click 'Tops and t-shirts' or whatever. I have worked out now that you need to click the magnifying glass to get it, but it's not intuitive - a magnifying glass is normally a search function, not a menu. It's so slow and laggy as well. Style over functionality.

BlackStarryNight · 29/08/2024 15:38

I have only just worked out the search bar leads to the menu, thanks to this thread. So thank you. It's incredibly unintuitive. Why would anyone assume that "search" actually means "menu options"?

WhereAreWeNow · 29/08/2024 17:57

I hope someone from Uniqlo hq is reading this thread.

JaneFallow · 29/08/2024 19:42

WhereAreWeNow · 29/08/2024 17:57

I hope someone from Uniqlo hq is reading this thread.

Their social listening is probably about as effective as their user testing...

OP posts:
Igneococcus · 30/08/2024 09:08

Last year the Comptoir des Cotonniers collection sold out in no time, at least the pieces I liked, this year pretty much everything is still available a day later, maybe people can't find it. Although I also think this one is a bit boring.

YouSayChorizoIsayChorizo · 30/08/2024 11:14

Today's offering...

Is anyone else finding the new Uniqlo online store completely unusable?
Hellebore2403 · 05/09/2024 18:19

I agree, the new Uniqlo website is terrible. Other than the clumsy navigation, they have also done away with the zoom function, which means you cannot see the details of the garments any longer.

FFF2022 · 08/09/2024 17:38

Thank you for creating this thread ! I cannot believe it is an upgrade it is awful there is nothing instinctive about it and I have plenty of experience of shopping online. I would love to know the sales traffic and how it compares to previous sales traffic from the same period last year.

Addictforanex · 08/09/2024 18:12

Hucklemuckle · 18/08/2024 16:43

HOW did you find it hard. There is literally a big black box on the middle of the screen telling you what to do 🤣
I wish someone would explain why it was hard. Is the massive big box not appearing on some screens perhaps?

HOW are you not getting this? A menu icon is universally 3 parallel horizontal lines. The instruction in that black box you love so much is telling people how to perform an item search, not how to browse the collections like any other normal site.

WhereAreWeNow · 08/09/2024 20:23

Agree @Addictforanex . Good user experience of websites relies on everything being intuitive.
If every other website has 3 horizontal lines for menu and a magnifying glass for search, it's a bit daft of Uniqlo to make the magnifying glass the menu. If you have to have a big box explaining where the menu is, it's not an intuitive experience.

PrincessofWells · 08/09/2024 20:24

Yes! I thought it was just me 😂

CormorantStrikesBack · 08/09/2024 20:39

Terrible, old site was much better.

do they not do pictures anymore?

Is anyone else finding the new Uniqlo online store completely unusable?
Boopear · 22/09/2024 13:25

I have up completely on a cashmere purchase when, after eventually finding the jumper I wanted ("Jumpers"/"All jumpers" as alternate filter options.. it needs a darn good testing seeing too..), i couldn't pay for the thing unless i changed my password which had been arbitrarily changed by their stupid system upgrade! Wouldn't even let me do guest checkout.. Off to M&S I went. Whoever managed this project should be sacked - they must be losing money hand over fist..

spiderlight · 24/09/2024 14:38

@Boopear - I just got £10 off my order for changing my password!! I nearly gave up on the thing I was buying because I couldn't be arsed with changing it, but as soon as I did, I got £10 knocked off the price 😀

YouOKHun · 24/09/2024 14:52

I also struggled with it when I looked at the new site a few weeks ago. There are a lot of complaints online. I found what I was looking for in the end but any website that insists on showing me what it wants to show me rather than letting me easily look at what I want to look at is no good to me. I ended up have to search each term separately then suddenly it put me on a more useful page so I must have accidentally found the menu 🤷🏻‍♀️

I've been warned their returns process can be a bit of a pain and now I can't see clearly enough what I'm buying the chances of getting tangled up in that process are high. Uniqlo will have to wait until I can get to a physical shop which is almost never unfortunately.

RobinEllacotStrike · 24/09/2024 21:09

Yes I found this when I looked a few weeks ago. The site was almost impossible to navigate.

It was a redesign with the intention to prevent or at least discourage any sales. I couldn't figure out how to use it - online clothes shopping shouldn't be so difficult.

An incredible misstep by Uniqlo.

MugPlate · 24/09/2024 21:13

Yep 100% awful UX. They clearly don't want to sell anything.

Aroastdinnerisnotahumanright · 24/09/2024 21:17

I dislike it, you can't go back and look at your cart and the email code verification thing is weird. To be fair their old website was complete crap too.

YouSayChorizoIsayChorizo · 26/09/2024 17:15

I had a look at the article linked to in@MugPlate's post about the redesign. It was actually mostly favourable:

So, what’s good about the redesign?

I’ve been thinking for some time that navigation and filtering can really take the fun out of ecommerce, in a category like fashion at least. That doesn’t mean I don’t need faceted navigation, just that websites could often do a better job of serendipitous product discovery without scrolling through a full catalogue.

This dynamic has arguably always been a part of online shopping – how can retailers make a site inspirational and different whilst also ensuring we can all find the precise things we want?

But beyond standing out from the crowd, there are new(er) dynamics with which retailers must contend. Ecommerce and media is in a different place to 2017. Firstly, everybody is on TikTok or Instagram all day, scrolling through vertical videos. How can browsing an ecommerce catalogue on your phone aspire to deliver the same levels of serotonin? When we are in ‘inspire me’ mode, we want video and we want to scroll, we don’t want to swim in a sea of checkboxes and dropdowns.

To this end, I think the Uniqlo homepage does a good job of delivering hero products, categories, and yes, even editorial. This is achieved with big imagery and often full-screen video, too.

There are much simpler ways to inspire though. For example, I do like the styling shots for the Uniqlo:C collection - they're simply better photographs than the usual static, face-to-camera catalogue look. Also, each item the model is wearing is referenced, so you can buy more of the look if you want (always wondered why don't retailers don't do that as a matter of course). I would have included a screenshot, but that would mean trying to find the page again. You can access the usual 'catalogue' layout of the collection from the search button on the home page.