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Original poster

How do I handle a bad review on Vinted?

26 replies

TarnishedRep · 29/10/2023 08:03

Gutted

Sold loads of things recently, really decent stuff, at a steal. I have had the most amazing reviews, all 5* so far.

I woke up this morning to a pounding. I think it's natively my own fault and I advertised it all wrong.

I advertised an item. An example is a pair of earrings which are from a really top end shop. I bought it years ago, so don't have the receipt nor can I find it online. It is also not marked with the company logo or anything as it is a piece of jewellery. I have sold other things from this shop in the same manner, and no problems.

The item is beautiful, and cost a lot of money originally. I sold it for buttons, and they bargained me down. They have received it, and are saying it is not from this shop.

I didn't advertise it as a pair of earrings from this shop. I advertised it as a lovely pair of earrings, and I bought them in this shop. Not sure if that makes a difference.

I know they are authentic. I paid loads for them, and they have got them at I recon 5% of what I paid. Of course, I am happy to refund it, just not sure how to handle it and worried about my reputation!

OP posts:

NnarcissaMalfoy · 29/10/2023 08:06

Argh I feel for you, this is awful! Could you threaten to leave them a similarly bad review if they don't delete it? I've been using vinted for ages but not clear if reviews can be removed after posting. Really unfair of them if you didn't advertise it as having any proof of being from that brand.

cherrypied · 29/10/2023 08:11

Reply to their feedback - happy to refund if you return the item. Sorry you are not happy with the Earrings- I can confirm they are from x shop I just didn't keep the packaging- sorry!

cherrypied · 29/10/2023 08:16

Sorry posted too soon

When I'm deciding if I buy from something it not just the reviews I look at it's several things including how they respond to feedback but also

The range and type of items for sale (many high street items full price I think are shop lifted so avoid, same with fakes multiples of same items)
Username and profile (not numbers letters or obvious catfish picture fake sellers)
The quality of photographs and if it includes a clear picture of the label
The environment of photo (not dirty it messy)

So I wouldn't worry about one poor review as long as you reply politely you could also mention how they didn't raid and issue? In the most fawning language.

Original poster

TarnishedRep · 29/10/2023 08:55

I have replied to the review, not defensively, but saying I will refund the money as they are not happy, but please check out this on google to see that it is part of a series they had and it is one of them. I can't individually find the piece though.

I'm kind of upset because I sold this for buttons, think, cost me £150, sold it for a tenner. I'm an idiot. So, even if it wasn't from that shop (which it is - think Links kind of place) it is still stunning and easily worth it!!!

That's ok though as I'll have it back and I'll wear it. I've learnt my lesson.

I've looked on Vinted and I can't see clearly how I proceed with this? I want it back, I am not letting them keep it. I'll wear it now that I have been scalded big time.

How do I get it back? Do I activate it to be sent back or does the buyer?

OP posts:

Original poster

TarnishedRep · 29/10/2023 09:13

I've also already got the money in my Vinted balance, so not sure how we do this.

Does she need to raise an issue and ask for a refund?

I'd like to be able to buy the label, and she just post it back to me. I defo want it back.

OP posts:

GenialHarryGr0ut · 29/10/2023 09:14

You can't insist she return it.
You can offer a refund but if the buyer chooses not to accept it there's not a lot you can do.

Doggymummar · 29/10/2023 09:16

If you've had the money it's too late, they clearly didn't have an issue with the item or they could have instigated proceedings to stop you being paid. Just ignore the feedback

scrantonelectriccity · 29/10/2023 09:17

You can't leave a review until they've clicked "everything is ok" and completed the sale. Once they've done this there's nothing you or Vinted can do. They had the opportunity to raise a case and a ask for a refund before completing the sale.

Reply to the review with the facts and don't refund away from Vinted.

scrantonelectriccity · 29/10/2023 09:18

TarnishedRep · 29/10/2023 09:13

I've also already got the money in my Vinted balance, so not sure how we do this.

Does she need to raise an issue and ask for a refund?

I'd like to be able to buy the label, and she just post it back to me. I defo want it back.

It's too late now, she's completed the sale.

You can ask her to return it herself and you refund her via PayPal once you've received it back if you really want to

NeedANewPhone1 · 29/10/2023 09:21

You can't refund once they've accepted the item (they've already clicked everything is ok and the transaction is completed on Vinted). Tbh, I wouldn't let one bad feedback bother you - just reply politely and move on. I buy a lot on Vinted and this wouldn't put me off a seller - one bad among a lot of good - tbh I'm more wary when there's a lot/majority of 'meh' feedback - three or four stars or just auto-feedback.

RandalsAunty · 29/10/2023 09:22

Sorry that happened to you. Agree with PP that it’s not just feedback people look at. And I of they do they look at the sellers response.
If vinted transfered money into your account the buyer must have clicked that all was ok with the item. So I am not sure about the return/refund at this point. Perhaps try to contact vinted Customer Services, they make it so difficult to actually speak to someone but worth a try.

alternatively, can you revise your response to say the review is unfair as the buyer clicked “no issues” rather than raising an issue or contacting you first?

Original poster

TarnishedRep · 29/10/2023 09:27

My integrity says if she doesn't want it, send it back to me, and I'll give you the money back.

Part of me selling stuff was that I wanted it to be used, rather than admired in my drawer from time to time. I'll have it back if she doesn't appreciate it and I'm happy to refund the postage.

Is it too late for her to raise an issue and ask for a refund?

What can I do instead? Can I say post it back and I'll refund you via PayPal. I don't really want to give her my address. Can I do Inpost near me? Can I raise a postage and send it to her?

I now realise it cost me £££, and I'll have it back rather than leave it there.

Massive lesson learnt.

OP posts:

JMSA · 29/10/2023 09:28

She sounds like a cow!

JustACountryMusicGirlInCowboyBoots · 29/10/2023 09:30

She'd clicked everything is ok and the sale is complete so there's nothing you can do as far as I know.

theduchessofspork · 29/10/2023 09:31

cherrypied · 29/10/2023 08:11

Reply to their feedback - happy to refund if you return the item. Sorry you are not happy with the Earrings- I can confirm they are from x shop I just didn't keep the packaging- sorry!

This exactly.

And then it will be clear they are an idiot and you can forget about it

Original poster

TarnishedRep · 29/10/2023 09:31

I think they've clicked on everything is OK, and liked it for a few days (it's beautiful) and thought they have got an absolute blinding bargain. Then gone online and can't see it, so have said it's not from where I bought it. Think limited edition, 23 years ago, and it is not online. Although, you can see other items online with the same unique thing about this, from that shop.

I think after a few days they are questioning it's autheticity, which is making my blood boil, as stated as I sold it at a pittance.

OP posts:

Original poster

TarnishedRep · 29/10/2023 09:33

One more thing.

Do I leave her a bad review, or is that petty? I could refund it, then go on and leave a review saying she should go thru proper channels rather than trash someone's rep online.

You can tell that I don't like having my integrity questioned. It is very important to me!!!!

OP posts:

JustWhatWeDontNeed · 29/10/2023 09:35

She's bought it so it's hers now. You can't demand it back because you don't like her feedback.

Just respond factually and say you wouldve been happy to refund on receipt of returned item, but sale has now been completed so buyer presumably happy to keep it.

I wouldn't part with anything else you're attached to as you seem to be overly invested in how your buyers respond to your items.

I wouldn't leave any bitter feedback. Honest is fine. Scathing is not. I judge sellers by their responses to poor feedback.

Spareus · 29/10/2023 09:36

TarnishedRep · 29/10/2023 09:33

One more thing.

Do I leave her a bad review, or is that petty? I could refund it, then go on and leave a review saying she should go thru proper channels rather than trash someone's rep online.

You can tell that I don't like having my integrity questioned. It is very important to me!!!!

Actually I would leave an honest review of what happened with this buyer, other sellers may want to be aware

TurkeyTeethLookAwful · 29/10/2023 09:39

I think you're getting far too emotional about this. If the item meant so much to you I'm baffled as to why you'd sell it in the first place, let alone for a very low price.

Selling online means there's always a chance of getting shit feedback. Sometimes for no reason other than the buyer isn't a nice person.

Just ignore the feedback or write a factual reply, but honestly no need for all the angst being desperate for them to love the item

scrantonelectriccity · 29/10/2023 16:40

TurkeyTeethLookAwful · 29/10/2023 09:39

I think you're getting far too emotional about this. If the item meant so much to you I'm baffled as to why you'd sell it in the first place, let alone for a very low price.

Selling online means there's always a chance of getting shit feedback. Sometimes for no reason other than the buyer isn't a nice person.

Just ignore the feedback or write a factual reply, but honestly no need for all the angst being desperate for them to love the item

Agreed

AriadnehasleftNaxos · 29/10/2023 17:00

I didn't advertise it as a pair of earrings from this shop. I advertised it as a lovely pair of earrings, and I bought them in this shop. Not sure if that makes a difference.

I don't understand the distinction being made.

However as others have said if the item meant so much to you why sell it in the first place, let alone for £10.

The one and only time I was in New York I bought 2 entry level (but still over £100 each)silver pendants from Tiffany's, one being the famous Tiffany heart. Over the years I stopped wearing them- they just weren't me anymore. It never occurred to me to sell them. The money had been spent and what would I get back anyway?

I gave them to a friend's teenage daughter. Knowing that they'd gone to someone who loved them was worth far more than the £10 or whatever I might get on Vinted.

Sushilover14 · 29/10/2023 18:27

She maybe sold it because she was skint and needed the money?

TurkeyTeethLookAwful · 29/10/2023 18:41

She can't need the money that much if she wants the item back and is willing to pay the postage

AriadnehasleftNaxos · 29/10/2023 18:45

TurkeyTeethLookAwful · 29/10/2023 18:41

She can't need the money that much if she wants the item back and is willing to pay the postage

Part of me selling stuff was that I wanted it to be used, rather than admired in my drawer.

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