I'm a member and have been for a year or so. The make up is not great, though there are the odd very good bits but a lot of the skincare is fabulous.
The business model is utterly shit. They are often really rude, their skincare routine advice is terrible . Their marketing is cringe and either passive aggressive or just rude. Marcia Kilgore is very rude to members on SM and pretends they're " just a little start up" when she's actually minted.
Stock control as pp said earlier is bloody awful. The good stuff is always out of stock and takes months sometimes to come in. They have the most absolutely ridiculous RRP prices which they cannot give any supporting evidence of and they really don't like being questioned about it. They re-introduced a previous product that sold for £23 ish and re introduced it at nearly £40! It was only when people kicked off that the settled on £28.
They blame everything on COVID-19 whereas a lot of it was like that before.
They started by saying more members meant lower prices - it hasn't, it's just meant less stock.
They suspended membership fees for 2 months during early lockdown to "help" members BUT they put the prices of most stock up, claiming the prices would go back down when the membership fees started up again - the prices did NOT go back down.
They decided " we" the members would all donate to charity buy them putting the price of items up and then donating that money - in their name!
I'm cancelling soon when I have spent my credit. They got greedy and it will be the end of them.