Do you think John Lewis the shop, will survive coronavirus ?

[Lardlizard]

Please don’t let us lose that too !!!

I stand corrected. It was 2%. The lowest in their history. We will see whet happens if they make redundancies and close stores.

I think they were in trouble pre coronavirus. Haven’t they merged the execs of Waitrose and JL to save money?

The attached gives info about that. Some analysts think this is difficult but I assume it’s how M&S work. It’s all change isn’t it?

They don’t have a decent teen section especially for boys from the age of 11+

I have started to get my son’s clothes from Jack Wills and H&M whereas he always used to live in JL clothes

Is that a general teenage boy thing though? I think my ds only had department store clothes for work experience as a teenager, and then again for internships.

I’m single handedly keeping them in business I think

I don't expect to be fawned over when I shop in person, but I would like some basic politeness. During my recent visits no one on the tills seems to reply to my greeting, and the staff all chatter to each other as they "serve" customers. That isn't customer service in any respect. And the constant pushing of the John Lewis card is tiresome.

I think city centres will change radically after this, with physical stores closing and shopfronts being collection points. I’d like to see city centres (Glasgow in particular, as that’s my local) being repopulated and with more independent cafes, bars and restaurants. I think people will be wary of going into the cities to shop for years to come.

I think they will be fine. Everything i wanted was out of stock humph 🙄

We have bought household items since lockdown from John Lewis. With being at home more people might need extra household goods

I find shopping for clothes at JL frustrating - I don't like how all the brands are packed together with no clear separation, so I think I'm looking at Whistles or Toast, wondering why it's all awful, then realise I've wandered into a neighbouring bit. They have some interesting brands but also many more dull and unstylish ones (I'm trying to avoid the F word!). I'd arrange it like a market with clear "bays" or mini-shops for each brand, so I can find them easily.

I go for the haberdashery and fabric, hosiery, kitchen stuff, bags and perfume / make-up counters. I love to have a wander round, buy all sorts of bits and bobs, and go to the cafe.

I’ve really gone off them since they changed their exchange policy as my son is very small for his age but they won’t exchange gifts without a receipt even if it’s current season and the exact sane item in a different size. My family buy loads from JL for him but it’s always out of season by the time it fits and really late sending a photo of him in the outfit.
I have tried telling them to buy a smaller size but they’re all convinced it won’t fit.

Come to think of it, JL is the only store I've shopped in where I've been treated like shit both times (the rest of the time I've shopped online). Completely ignored whilst they talked to each other then heavy sighing when finally called across to the till, ignored 'hello, thank you, bye', just upturned nose and general look of disgust while scanning my items. The second time the same thing happened the following time, DH and I came away laughing about it.

Plus points: the never knowingly undersold guarantee, the next day click and collect and easy returns, The wide range of products, I would also say the customer survive in the stores is way above average, although the bar is very low these days. I’ve visited their stores right across the country and generally found the staff and stores really consistent, which isn’t the case with M&S say
Minus points: I would not trust them for large ticket items like furniture, kitchens and white goods, there are better companies out there for those sorts of things

Service not survive

I hope so! They're the best department store there is.

I don't give a toss if Harrods goes bust and although Iike Fenwick, it's absurdly expensive.

I think they will survive and indeed, benefit from the u certainty surrounding Debenhams and House of Fraser.

I hope John Lewis survives.

Last year I was abroad and all my cards were cancelled (long story) and I could not get through to anyone (even longer story). I ended up phoning a random John Lewis shop in England and the person who answered the phone phoned through to the Partnership Card with me and sorted it out and got me access to money. And they were so kind and nice, unlike my bank who just told me to piss off, basically. Only John Lewis would do this!

I do think things go out of stock too quickly though. I wanted to buy a cheese dome from them and it was in stock for about five minutes, never to be seen again. I really wanted that cheese dome! They shouldn't have that "email me when back in stock" button because nothing EVER comes back in stock.

I hope they survive this, last time I went there , end of Feb probably, the men section looked so disorganised.
The perfume and makeup department is my least , least favourite place of any big department , the lower ground floor had some nice homeware bits though!

I’d be heartbroken and probably will start a funding page if anything happens to Liberty

I like Fenwick because I know where the ladies is. I like John Lewis because I know they sell a filter thing for my coffee pot. I love Harrods food bit and used to buy breakfast cups in the sale.
When I discovered Dhs friend had a liberty account card, I was ready to absconded with him.
I love a wander around London. I wonder when my next wander will be.

The service has really gone downhill. I am not sure I'd buy from them again.

I stopped shopping on foot in JL Reading when they changed the flooring from lovely wood to hard grey concrete tiles. Firstly it's changed the sound of the shop, it sounds bare and echo-ey . Secondly they're solid and hard with no give, wouldn't want to work stood on that, it gives me fatigue just wandering in there!

I stopped buying at Amazon and cancelled Prime

Am still buying at JL

Hope they stay afloat

I worked in JL Oxford Street when it used to shut on Saturday afternoon I'm really not that old!

No I don't think they'll survive. Always used to shop there but the service isn't as good as it was so may as well buy online