Horribly ripped skin during a Professional facial wax, please help! Pics attached.

[Itsfreetobekind]

Hi everyone, (pics attached)

I decided to have my face waxed by a professional because doing it myself is a fiddly job at best.

Before booking, I spoke to the beautician and I said I've gotten a scar before on my face with OTC wax strips and she said it should not have happened if done right because the skin needs to be pulled taut to prevent that.
I agreed and said that's why I need a professional to do it this time and she's been doing this for 10 years.

Started off with a mind numbingly painful Hollywood wax - I was literally seeing stars - followed by tummy and then face which was a neverending nightmare too. Problems:

1. The skin was not stretched before pulling on the strips.
2. So this meant pulling the cloth and my skin pulled along with it and no wax coming off my face. Cue several more one handed push and pulls to get it out.
3. Final rip that hurt so bad.
4. I felt a very thick layer of wax was used so the pulling just stretched out my face and copious amounts of wax like pulling on gum (it hurt).

But no stretching - lots of pain and MANY SCARS. See attached pics.

Why didn't I say anything while she was doing it? It was the last treatment of the session and I kept asking her to do it in the beginning and put pressure on after the rip (ladies you know much that helps) but eventually she just kept forgetting and did it her way and after the nether bits waxing - I was literally seeing galaxies of stars.

I rang her just now and all she had to say was "My apologies and try keep it clean and fingers crossed, it will heal over the next couple of days". I said I could send her photos but she wasn't so keen - said I could if I wanted to. Should I?

She is the owner of her business too. WWYD please? (Please be gentle, I've been up all night in agony and I'm going to see a GP today)

I hope you can get her done for fraud as well when this is all sorted. How dare she forge documentation!

Hi everyone, just an update. Due to the nature of the injuries, the lawyers came to the conclusion that they couldn't prove that the beautician's technique caused the injuries. They're called True Solicitors.

The reasons given were that because the beautician had completely changed the chain of events and forged my initials etc. and it was my word against hers and that couldn't be proven.

I have my scars for life ladies and the beautician got away with it. Please beware who you hire for your treatments and be safe. Always check reviews!

I'm so sorry.

Thank you Stimmyplip.

Oh my goodness, I remember your thread from last year, I’m so sorry for you.

Wow! That's terrible. So sorry for the trauma and stress you've endured, thank you for updating and sharing it with other people, it will help someone else.

Terrible that someone can cause so much damage to another person and then lie to cover themselves!

I've re-read the thread and had forgotten the bit where she forged your initials etc. Shocking! What a piece of work!

Thank you for your kind words everyone. It truly saddens me how dishonest people are and hurting others is of no consequence.

Now that it's out in the Universe, karma may even things out.

Hi OP. I am so sorry to read your update, but just a couple of things I would be asking of the solicitors.

1. The text messages from you to her with photos. How can she possibly say she didn't wax your face when she acknowledges it by having looked up a cause. Surely this then calls her account intonquestion as to its truthfulness.

1. Surely the onus is on her to prove she was not negligent and not on to to prove she was?

I'm gutted for you!!

I used to defend claims like this for insurance companies.

You have done everything right. At a this distance, Claims like yours are likely to be in four figures so it is definitely worth tracking her down under the circumstances.

Try new solicitors.

I’m so sorry to hear your update (and hope you’ve trashed her name on social media)!