Lovely companies that do free delivery and free returns?

[PurplyBlue]

I'm fed up with ordering stuff, being disappointed because it doesn't fit, then having to trudge down to the PO and pay to send it back. Especially if it's something heavy like shoes or trousers.

So - new resolution - in future I'm only ordering from companies that do free returns. I don't mind paying a small delivery charge (though obviously free is better).

Any recommendations gratefully received!

IME tends to be the big stores eg House of Fraser, John Lewis, M&S all will let you take returns back without charge to any of their stores (not freepost back but better than paying).

Asos and very

Boden (not as standard but free d&r codes always available except at sale times).

Return labels can also be saved and used whenever.

Thanks all. I'm going to compile a list and keep it by me when I'm clothes shopping.

I can add Javari to the list - I use them a lot, they are very efficient.

Any more?

Gap do free delivery if you spend over £50 and returns are free regardless of spend.

Zara do free delivery over £50 and free returns by post or to a store. Their delivery has always been very quick (apart from during sales!).

Also, Mango are free over £30 and again, returns are free - although they're not free returns via the Outlet site though.

zara are great, delivery was 2 days, and I returned an item to the store as I was going into town anyway, the lady said up to 14 days for a refund, it was in my account on the Monday so one working day!

Esprit offer free delivery and free returns.

If you're returning the full order, just ask for the delivery charge to be refunded - they have to by law, that's why it's always better to get free returns than free delivery .

That's only if you're returning within 7 days though, I think, squeezy?

Ooh I didn't know that squeezycheese, thanks!

Thanks for the other shop ideas folks, some there I hadn't considered before, will have a look

It's 7 or 14, can't remember which, from when it gets delivered I think Amarena which seems fine. The only place which has ever queried it with me said they were too small to stick to the regulations . . . .

I've also found - thanks to the Xmas Bargain threads - that a lot of stores will give you free delivery codes if you ask (FB messaging or instore). Not clothes, but Disney are great for this.

Boohoo are good for free delivery codes if you ask too, and there are usually H&M ones if you Google.

I use zalando for a lot precisely because they have free delivery and returns

I do click and collect from John Lewis (have a waitrose 5 mins away) so I collect at my own convenience (no disturbing the neighbours). Try it all on, then return at least half usually via a newsagent 2 mins walk from school that is part of collect+.
All free. Feel like I have my own personal changing room at home. Although I do return an awful lot, I think it is a great policy because it encourages me to try anything I might fancy as I know it won't cost anything to try.

holy cow I wish I knew that before I spent £10 on delivery ^& returning a Figleaves order... I may drop them a note now - what's the regulation that specifies that?

Distance Selling Regulations BristolRover

I just write (scrawl) on the returns note - 'please refund delivery charge in accordance with Distance Selling Regulations' or something like that, and they do .

The Distance Selling Regulations (DSRs) are legally binding rules and were introduced in 2000 to protect customers who, unlike High Street shoppers, are unable to inspect goods before they buy them.

Even if you simply inform a company that you wish to return the goods within the seven working days, you should get a refund of the initial delivery costs.

Under the Distance Selling Regulations, you are entitled to a full refund including the initial delivery charge if you return a product, or inform the retailer that you want to return the product, within seven working days.

You can ask for it back in retrospect too - and even if their website says they don't refund delivery charges (like Debenhams I think), it's irrelevant; they have to, by law.

Are you entitled to a refund on the return postage too squeezycheese?

I am on hold in a live webchat with Beverly from customer services. I shall let you know how my request goes! (I had a real ding dong with someone on the phone over it at the time, & they've erased all trace of my login / account so I can't even give them an order number! wankers)

The only way you can get the return postage back is if they haven't specified you need to pay for that on their website - if it isn't mentioned, you can claim it Purply.