Mumsnet users discuss their energy supplier

[JustineBMumsnet]

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We’re very aware that energy bills are not the most exciting topic to discuss and that sorting them can be a pain, but they are a fact of life and we’d like to find out how you get on with your energy suppliers. The government has recently passed through some new legislation which will cap the total amount a supplier can charge, but do you think it will make a difference? Some of us are super organised and expert at searching for the best deals and negotiating costs each year whereas others me included overestimate our capacity to be organised enough to sort our energy bill in the least painful way.

We’re really interested in finding out how you get on with your current energy supplier and what you like and dislike about them? Is there something they particularly do that makes your life much easier? Or something you wish they’d start doing? Or even something that frustrates you about them?

Whatever your thoughts are on what makes a good energy supplier and creates a good or bad energy tariff, please share them below for your chance to be entered into a prize draw to win a £300 voucher of your choice (from a list).

Thanks

MNHQ

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We’re with Ovo and have been for about 6 years. They have fantastic customer service, you can email them and someone replies within 24 hours. They can send you a monthly email reminder to submit a meter reading (We now have a smart meter) and you can raise and lower your DD online as well as request a refund on credit balances. They repay the credit promptly and pay interest on your credit balance too. They also tell you when your fixed rate deal is up and what there best deal is for you to move to. I won’t change suppliers the customer service is my top priority.

I always swap energy providers every year, and do this through a cashback and comparisonsite, as I get cash for changing and the best deal. My current provider offers me an on-line facility, so I can give regular meter readings so I know how much my bills will be and it offers a £50 credit if I refer a friend (they get the credit too) so - yes I am really happy with my provider.

I changed energy supplier last November, and was quite annoyed that the monthly price went up - 3 months in 'based on my estimated future usage' - as I am tied in with a penalty of £50 for early ending of my contract I am stuck until this November - so I will be heading to the price comparison site (and reading the smallprint)

I was with SSE and always meant to change, but it was one of those things I meant to do, I went onto a price comparison site and saved £56 per month based on my annual usage - I had not realised that SSE had me on a high tariff - just because I had kept with them, so I am annoyed that as a loyal customer who paid my bills on time - they just wanted to get the most money out of me that they could . I am happy with the extra cash in my bank account each month, and will be keeping an eye on any increase in my tariff - and will remember to negotiate a new deal when I am out of the contract period.

Our energy supplier, Bulb, is great. The app is so helpful and shows how much we are spending monthly so I can better track usage. What I like is that I can exit whenever I want.

So, happy with my current situation

mine seems to be flexible as far as I can see, many other complaints reported beyond the number mine does it seems

I'm with EDF and happy with them so far. But I must admit that I feel embarrassed about not really knowing what tariffs I'm on and if I could be on something cheaper. This thread has given me a much needed kick up the bum to do some research and not be so complacent.

I find them expensive. I dont get why we seem to pay more than we use, even with a smart meter we are always in credit.

I've come back from holiday to a letter announcing another price increase. I don't think our energy supplier is great value but whenever I've looked at switching the savings don't seem great. We just try to be aware of not wasting energy. I only ever use the tumble drier when it is cold or wet outside and am training the kids to switch lights off if they are not in a room.

sounds great to put in a cap as we always feel ripped off.

In terms of what I want - just a cheep bill. Do that, and I don't care about anything else!

Current provider is excellent, good customer service.

We're with Bulb. Have been generally happy. The app is great for managing our payments and we've had no real issues with readings. We'll continue to shop around to make sure we're getting the best deal however once the introductory period ends and we're due to switch to the standard tariff.

Not a lot just been told they are no longer in business

@Sierra259

We're with Bulb. Have been generally happy. The app is great for managing our payments and we've had no real issues with readings. We'll continue to shop around to make sure we're getting the best deal however once the introductory period ends and we're due to switch to the standard tariff

There is no introductory period - they only have 1 tariff!

I'm currently in the process of switching suppliers as I have only just found out that my energy supplier is now one of the most expensive suppliers in the country.
I couldn't understand why my bills were so high so I called them only for them to tell me that they had raised their prices (by quite a lot) a few months before.
They also told me they had written to me to inform me of these price changes which I assured them that they had definitely not done so.
It turns out that yes they had written to me but had sent the letters to my previous address which seems rather strange considering they had been supplying my energy at my current address for over a year and managed to send a letter reminding me my bill payment was late to the correct address.
So what do I think of my current supplier? Absolute rubbish.

like my current provider. Well i havent had any problems or complaints anyway!

not a lot but what i save by changing is negligible, so cant be bothered

Congratulations to ha2el for winning the £300 voucher