Bonkerz, I was so when you put that about Gulliver's. We took J there with a friend a couple of years ago, took along the doctor's letter confirming autism and ADHD and asked what their wristband system was (we'd been to Legoland the week before and were well impressed by theirs). I'd emailed before we visited but nobody replied to my query. Probably shouldn't hav risked it, in hindsight.
First, we couldn?t park in a disabled space, despite having a Blue Badge, as people without badges had parked there. When I mentioned it to a member of staff, he said ?yes, well we?re busy today and there are only 7 spaces anyway.? We therefore had to park some distance from the entrance, which would have proved disastrous if J had had a violent meltdown and we had had to get him back to the car quickly.
I spoke to three members of staff about fast-tracked access to the rides, who were vaguely sympathetic, but we were informed that ?the lady who runs Gulliver?s doesn?t believe in special treatment for disabled kids?, ?the management don?t really do disability arrangements? and ?they just won?t make any arrangements like this here ? it?s against our policy?.
I was sooooo angry at the attitude. J not only doesn't 'get' queues; he also finds the sensory overload intolerable - he hates feeling penned in - and we didn't end up staying long because the was getting uncontrollable and lying on the floor, screaming and getting terrible looks, and then lashing out... and nobody was having any fun!
I wrote a stinking letter to them, complaining that they were contravening the DDA by refusing to make reasonable adjustments, and their disability advisor got in touch. He was mortified and actually quite responsive. They agreed to create a better system and offered us a free visit to see how they'd improved. I've not taken them up on the offer because the horror of that day is still too fresh in my mind! But I'm so glad that they have actually made some changes .
Do you know what, our kids do have to learn to queue, but there are times and places for that. We do 5 minute queues at Sainsburys and he can tolerate some queueing at school, but a fun day out, in public, is not the time to practice - and this Professor needs to realise that.