It has to happen Peachy and fast.At the moment, these people (and don't forget,I am part of the 'system') lurch from crisis to crisis, making it all up as they go along,'giving in' to the mouthy ones,ignoring the more vulnerable ones and hoping that everynoe just gets tired of it all and fucks off.
The Internet is making SUCH a difference, it really is,they are realizing that at the touch of a button,people can access the info and support they need.
I don't think any of it is done deliberately, it is due to the fact that those of us at the coalface have huge caseloads and just about manage them without any major upset. There is never any time to look at operating in a way that is proactive as opposed to reactive UNLESS someone comes along and makes such a fuss that they have no choice but to plan an overhaul.
I tell people (parents and staff) quite openly that there is no way that I can provide anything like the service their pupils/children need but what i do tell them is that there is no point moaning about it to me or other parents.
You have to go for the jugular staright away.
Letter to Chief Exec. copied in to all and sundry (even if ccs not sent)
If still not satisfid you go t Ombudsman or ask for an Indpenedent Review.Sll of this stuff is easy and detailed in complaints procedure of SS or nHS.