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See all MNHQ comments on this thread

The MN Mail Column - what we think, and what we plan to do next...

1001 replies

JustineMumsnet · 16/08/2009 00:00

Evening all - sorry for general absence today - niece's birthday do, packing for hol etc, etc.

So, thank you to everyone for your input on this particular issue. It's been a thought-provoking debate and clearly strong views prevail about exactly how much of a enhanced security risk publication of this column means to Mumsnetters.

We tend in broad terms to come down on the side of the risk being pretty much as it ever was fence but we also buy the argument that there is certainly an increased risk of identification/embarrassment or worse for the OP of a chosen thread - particularly if it of a very personal nature.

We would say as we always have that you should always bear in mind this is a public forum, searchable by Google, legally quotable by all and linkable to by all and sundry.

Clearly having an open forum brings with it risks but it also brings with it great benefits we've always felt. Openness means volume of users and volume of users means Mumsnet in its many guises is available to anyone who needs advice 24-7. It also means fresh faces, differing points of view and debate, and the wisdom that comes from a very big crowd - wrong or dangerous advice doesn't tend to last very long on MN.

Whether the risks outweigh the rewards for each individual only they can decide. Clearly there are basic things you can and should do to protect yourself (ie not reveal basic contact info, namechange to reveal personal stuff etc etc). And bear in mind we are always happy to delete injudicious posts - just report them if you're worried about having revealed too much.

Putting the general risk stuff to one side however, we recognise that many folk (understandably) have qualms not just about being quoted in general but being quoted by the Daily Mail in particular.

If I could just reiterate that this column was not our idea and neither did we know anything about it until it appeared. Neither the journalist involved nor anyone from the DM contacted us about running it beforehand. (And if those of you who are convinced we're lying to you about that keep on impugning our good name, there's nowt for it, we're going to have to sue you for libel ).

In fact the first contact we had was this week (only after the column was brought to our attention by a Mumsnet thread about it) when I wrote to the author of the item in question - whose name we recognised as a Mumsnetter - to ask whether the Mail were planning on this being a regular thing.

At that point we, wrongly we now think having had a chat with a lawyer, didn't believe that we had any redress anyway (see endless posts about the journalistic defense of fair use) but we were, privately, a little surprised that they'd not consulted us.

Whilst we shared/share some of your misgivings about the idea of a MN-DM collaboration, I was, for sure heartened by the fact that the item was being written by a Mumsnetter who, though I don't know her personally, always seemed to be well respected by lots of Mumsnetters. I am quite sure after a couple of email exchanges with Leah Hardy, that she has/had no wish to sensationalise events on Mumsnet and that she would endeavour to protect people's identities. I'm also sure that she didn't feel she was compromising anyone's identity more than they'd already been compromised by posting on a public forum. We do think some of the comments about her have been overly harsh. After all many on here do that she's done nowt wrong in lifting quotes save perhaps for not consulting with us at HQ. That may be because she wouldn't think we could possibly object to her giving Mumsnet weekly publicity - as I've said before most websites/PRs would be in a frenzy of excitement about the Daily Mail doing a weekly column about them. But I don't know that's why, I'm just speculating. She could equally have meant to and forgotten or the dog could have eaten her email. It would be better if she'd come on to talk for herself than me blathering on - maybe she will at some point.

Whatever, we don't think that her actions deserve the general vilification/ outings/ witchunt she's received - bet there are a fair few MN journalists who would love a crack the same gig - maybe for a different publication, but still.

Anyhoo that's all history - sorry for banging on but wanted to be clear - the real question now is what next?

Well... we tend to agree with the view that it's this is not an ideal collaboration for Mumsnet - particularly as we have no editorial control over what gets chosen/ printed etc. So we plan to contact the daily mail on Monday and let them know have we feel about it. We promise to keep you posted about their response.

That's it really. Tanks again to all for your input - please don't interpret any future periods of silence as us hiding under the bed, swigging from the bottle and hoping things go away. It's much more likely to be because I'm going off on hols tomorrow and we're thin on the ground and the DM may not respond straight way but I'll aim to make some calls as soon as I'm on board ship!

ps a few more answers to some direct questions...

Someone asked about stats in response to the DM column. Our stats for thursday don't seem to show any marked influx of new people either in page impressions or new registrations

MaggieBeauLeo asked about a facility to allow members to delete their own posts - we don't think it works for a board like ours tbh - if you're catching up with a thread and the post that someone's agreeing with/taken issue with has been deleted it essentially makes a nonsense of the boards...

Someone else asked about making search for nicknames available only to those who'd paid a CAT. It's certainly a thought but we'd hate to make MN function less well for the majority unless it was for something really wanted by folk - we would welcome further thoughts.

As said we are working on private boards for particular subject groups - which would not be easily mineable for quotes or indexable by Google - they should be here in a couple of months at the latest. We'll keep you posted about their ETA and how they'll work.

OP posts:
daftpunk · 17/08/2009 11:08

i'm not singling fio out...if you read one of my post from yesterday i said all the moaners and whingers should naff off...

why are you flattering yourselves..?
Daily Mail readers couldn't give a toss about you..

Aitchiswaitingforalegalopinion · 17/08/2009 11:09

newsflash for crumpet.

some mners are idiots. what do we do with idiots? hang them out to dry or give them the opportunity to change their behaviour?

Aitchiswaitingforalegalopinion · 17/08/2009 11:10

dp we're not talking about the DM any more.

alchemillamollis · 17/08/2009 11:10

I agree with Elliott's post about deleting the archive. I would strongly prefer the archive to be deleted now, and for threads to be kept for a very limited time - Eustacia's suggestions would be good IMO.

Failing that, then anonymising ALL posts after say a week would be second best.

elliott · 17/08/2009 11:10

There are all sorts of reasons why someone might want to remove their posts, or at least anoymise them. Its not just the suicidal/abused/unfairly dismissed. It might be as simple as someone rumbling our nickname and then searching all our info and using it agaist us. And we all know that has never happened has it

crumpet · 17/08/2009 11:12

OK so maybe a pop up for new users (if they tick an "I am an idiot" box?): "Don't post until you know what will happen to your posts"

beanieb · 17/08/2009 11:13

"There are all sorts of reasons why someone might want to remove their posts, or at least anoymise them. Its not just the suicidal/abused/unfairly dismissed. It might be as simple as someone rumbling our nickname and then searching all our info and using it agaist us. And we all know that has never happened has it "

this to me sounds like another good reason why allowing people the facility to delete theri own posts might be a good idea. no?

Aitchiswaitingforalegalopinion · 17/08/2009 11:13

for me, it's just that if i think back to all the little dribs and drabs of personal info i've given here over the years, people could identify me. so, i'm an idiot? och, probably, but i'd prefer not to be punished for it if i don't have to be.

anonymising after a year would work fantastically well to prevent that while preserving the archive.

FioFioFio · 17/08/2009 11:14

I think the anonyminity of the archives is a jolly good idea

Aitchiswaitingforalegalopinion · 17/08/2009 11:15

i think that would be most off-putting to new members tbh, if it came up saying 'remember that this might go ANYWHERE'. i'd strongly advise mnhq not to do that as part of the sign up process, it would have stopped me in my tracks despite it being logically true of all sites. [idiot]

offer deletions, anonymise after a year, sorted.

elliott · 17/08/2009 11:15

crumpet, i accept that. But people change their minds about things don't they? And as we have all said, this is a very different place to when I first started posting seven years ago. I do feel mildly uncomfortable that 7 years of my history is sitting in the archive. I didn't plan it that way, and there's nothing very terrible there, but it strikes me that there is a very real power imbalance here concerning individuals rights to protect their privacy. And if it is possible for MN to improve that, without compromising the utility of the site or (god forbid) their business model, then why not try and persuade them to do so?

alchemillamollis · 17/08/2009 11:18

OK, so a hell of a lot of us who've been on here have been total bloody idiots. Although I would say in my defence that my reading of the terms and conditions was similar to FioFioFio's, and I opted out of being included in books.

Accepting that there are a huge number of total bloody idiots who have posted incautiously on Mumsnet, should MNHQ just say: "Bad luck, you really screwed up, but there's nothing we can do about it, because we're not deleting or anonymising archive threads, so there."?

saintlydamemrsturnip · 17/08/2009 11:19

Agree about anonymising archives.

crumpet · 17/08/2009 11:19

I'd be totally hoisted by my own petard if a poster comes along and identifies me! But I am an infrequent poster and really careful as a rule, as this is exactly what I dont want to happen.

It's not that I don't get people's concerns, particularly if there are rule changes without them being properly flagged, but the internet is what it is and should be treated with caution.

Aitchiswaitingforalegalopinion · 17/08/2009 11:21

yes, i also opted-out of the publications and am very surprised to learn that this decision does not stand in perpetuity.

Aitchiswaitingforalegalopinion · 17/08/2009 11:21

i know who you are, crumpet.

Swedes · 17/08/2009 11:21

Morningpaper - But everything I write on here is already subject to copyright. I am writing a book called "Conversations with Myself On Mumsnet" and it's subject to a valid Copyright notice. It's impossible to claim copyright on material that is already subject to copyright.

KingCanuteIAmAndTheDMCanFOff · 17/08/2009 11:22

Ok, all this talk of mass deletion, we know that is not going to happen. MNHQ would not want to lose the archieve and they own it so that is that.

How about then, for a limited time, giving posters the opportunity to go back and remove identifying information from their posts? I am sure tech could come up with some kind of system where changes could go through an approval check so random posts can be looked at by HQ to try and ensure no-one is taking advantage of the situation. Anyone who misses this opportunity could email HQ for permission at a later date but, essentially, HQ would end up with an archive that people are happy for them to use however they see fit and - better than that - an archieve that people feel happier having used in newspaper columns etc.

HQ have made it clear that advertising like this is not something they will rule out if the right offer comes up so I think we should be able to have a limited chance to prepare for that.

Swedes · 17/08/2009 11:23

And Aitch only ever regurgitates posts that she has already published on her own forum, over which she has a valid Copyright notice.

alchemillamollis · 17/08/2009 11:23

I'm sure most of us have worked in organisations where we've handled people's highly sensitive personal info, and where there have been safeguards to prevent us from selling that info to the tabloids.

If you really wanted to, you could make a mint using the info currently available on MN. But only if you could trace the posts to RL names.

daftpunk · 17/08/2009 11:23

sorry aitch...you're onto talking about deleting you're own posts.... i'd go with deleting everything after 90 days....like chat.

if the argument is posts are kept for info purposes...don't agree with that, the advice given about something last year could be meaningless today.

crumpet · 17/08/2009 11:24

.

I have to confess that despite my pontificating I have no idea what I signed up to on the books front when I originally joined.

elliott · 17/08/2009 11:26

The thing is, you only really need about 6 or 7 bits of info about a person you know to be able to work out if it is or isn't them. So you do have to be pretty careful, over a long period of time. I have been fairly circumspect, and have never been prolific, but all the same I know that loads of people could potentially identify me. I've certainly identified people on here without even really trying. And I've been caught out when I've had second thoughts about posts - I had requests for deletion refused...
Anyway I'm glad a few people think anonymising is a good idea
I suspect MNHQ will say its too much hassle though...

chichichien · 17/08/2009 11:26

Just caught up with twig's recent post. Was so happy and relieved to realise she is not an arse after all

alchemillamollis · 17/08/2009 11:27

But, KingCanute, what would be the objection to anonymising all archive posts for public/tabloid consumption?

Surely that would be a solution?

To make them more entertaining to read, MNHQ could just put in made-up posting names.

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