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See all MNHQ comments on this thread

The MN Mail Column - what we think, and what we plan to do next...

1001 replies

JustineMumsnet · 16/08/2009 00:00

Evening all - sorry for general absence today - niece's birthday do, packing for hol etc, etc.

So, thank you to everyone for your input on this particular issue. It's been a thought-provoking debate and clearly strong views prevail about exactly how much of a enhanced security risk publication of this column means to Mumsnetters.

We tend in broad terms to come down on the side of the risk being pretty much as it ever was fence but we also buy the argument that there is certainly an increased risk of identification/embarrassment or worse for the OP of a chosen thread - particularly if it of a very personal nature.

We would say as we always have that you should always bear in mind this is a public forum, searchable by Google, legally quotable by all and linkable to by all and sundry.

Clearly having an open forum brings with it risks but it also brings with it great benefits we've always felt. Openness means volume of users and volume of users means Mumsnet in its many guises is available to anyone who needs advice 24-7. It also means fresh faces, differing points of view and debate, and the wisdom that comes from a very big crowd - wrong or dangerous advice doesn't tend to last very long on MN.

Whether the risks outweigh the rewards for each individual only they can decide. Clearly there are basic things you can and should do to protect yourself (ie not reveal basic contact info, namechange to reveal personal stuff etc etc). And bear in mind we are always happy to delete injudicious posts - just report them if you're worried about having revealed too much.

Putting the general risk stuff to one side however, we recognise that many folk (understandably) have qualms not just about being quoted in general but being quoted by the Daily Mail in particular.

If I could just reiterate that this column was not our idea and neither did we know anything about it until it appeared. Neither the journalist involved nor anyone from the DM contacted us about running it beforehand. (And if those of you who are convinced we're lying to you about that keep on impugning our good name, there's nowt for it, we're going to have to sue you for libel ).

In fact the first contact we had was this week (only after the column was brought to our attention by a Mumsnet thread about it) when I wrote to the author of the item in question - whose name we recognised as a Mumsnetter - to ask whether the Mail were planning on this being a regular thing.

At that point we, wrongly we now think having had a chat with a lawyer, didn't believe that we had any redress anyway (see endless posts about the journalistic defense of fair use) but we were, privately, a little surprised that they'd not consulted us.

Whilst we shared/share some of your misgivings about the idea of a MN-DM collaboration, I was, for sure heartened by the fact that the item was being written by a Mumsnetter who, though I don't know her personally, always seemed to be well respected by lots of Mumsnetters. I am quite sure after a couple of email exchanges with Leah Hardy, that she has/had no wish to sensationalise events on Mumsnet and that she would endeavour to protect people's identities. I'm also sure that she didn't feel she was compromising anyone's identity more than they'd already been compromised by posting on a public forum. We do think some of the comments about her have been overly harsh. After all many on here do that she's done nowt wrong in lifting quotes save perhaps for not consulting with us at HQ. That may be because she wouldn't think we could possibly object to her giving Mumsnet weekly publicity - as I've said before most websites/PRs would be in a frenzy of excitement about the Daily Mail doing a weekly column about them. But I don't know that's why, I'm just speculating. She could equally have meant to and forgotten or the dog could have eaten her email. It would be better if she'd come on to talk for herself than me blathering on - maybe she will at some point.

Whatever, we don't think that her actions deserve the general vilification/ outings/ witchunt she's received - bet there are a fair few MN journalists who would love a crack the same gig - maybe for a different publication, but still.

Anyhoo that's all history - sorry for banging on but wanted to be clear - the real question now is what next?

Well... we tend to agree with the view that it's this is not an ideal collaboration for Mumsnet - particularly as we have no editorial control over what gets chosen/ printed etc. So we plan to contact the daily mail on Monday and let them know have we feel about it. We promise to keep you posted about their response.

That's it really. Tanks again to all for your input - please don't interpret any future periods of silence as us hiding under the bed, swigging from the bottle and hoping things go away. It's much more likely to be because I'm going off on hols tomorrow and we're thin on the ground and the DM may not respond straight way but I'll aim to make some calls as soon as I'm on board ship!

ps a few more answers to some direct questions...

Someone asked about stats in response to the DM column. Our stats for thursday don't seem to show any marked influx of new people either in page impressions or new registrations

MaggieBeauLeo asked about a facility to allow members to delete their own posts - we don't think it works for a board like ours tbh - if you're catching up with a thread and the post that someone's agreeing with/taken issue with has been deleted it essentially makes a nonsense of the boards...

Someone else asked about making search for nicknames available only to those who'd paid a CAT. It's certainly a thought but we'd hate to make MN function less well for the majority unless it was for something really wanted by folk - we would welcome further thoughts.

As said we are working on private boards for particular subject groups - which would not be easily mineable for quotes or indexable by Google - they should be here in a couple of months at the latest. We'll keep you posted about their ETA and how they'll work.

OP posts:
EustaciaVye · 17/08/2009 10:43

I think the 'archive' could contain posts for 1 year.

And chat should contain posts for 1 week.

Swedes · 17/08/2009 10:44

Morningpaper - But they can say something bitchy and have it removed by MNHQ ten minutes later in any case. I think your argument is counter intuitive.

crumpet · 17/08/2009 10:46

Fio, re the books - you would be absolutely right to be annoyed about that. If you have specifically opted out of something then if the rules change it should have been raised beforehand.

StripeySuit · 17/08/2009 10:46

This reply has been deleted

Message withdrawn at poster's request.

morningpaper · 17/08/2009 10:47

Swedes: No offence to any Moldies, but I have been told of Incidents where this happened on the Moldie board, and it was horrible and upsetting. In this kind of group environment where things get heated, the possibility of saying something that won't last 'forever' is too tempting for some people.

If we think that an editing facility will be used for fixing grammatical errors, we are much mistaken.

StripeySuit · 17/08/2009 10:50

This reply has been deleted

Message withdrawn at poster's request.

flyingbat · 17/08/2009 10:53

This reply has been deleted

Message withdrawn at poster's request.

beanieb · 17/08/2009 10:53

"there is the potential to wind a situation up and run"

isn't there already the potential to wind up a situation and run. Anyone can change names. Actually the whole changing names thing has always struck me as a weird thing to be honest. No forum I have been on has allowed this and I think it actually gives people the opportunity to be bitchy, duplicitous etc if they are that way inclined!

crumpet · 17/08/2009 10:53

Tough then - if you don't check the rules and know what you are effectively signing up to then you can't complain afterwards.

RustyBear · 17/08/2009 10:53

I use the archives quite a bit, rather than starting yet another thread on the same subject - for example I was looking up stuff about the menopause yesterday and found exactly what I wanted, which saved me starting a TMI thread of my own - especially useful because DD is on here & knows my name.

crumpet · 17/08/2009 10:54

(sorry - was responding to stripeysuits post)

elliott · 17/08/2009 10:57

I agree that the entire archive is unnecessary. Fun to have, but not necessary if the potential harm outweighs the benefits.
I think saying 'don't post personal info' is a bit unhelpful really, I don't tend to post aanything VERY sensitive but I knwo that there is enough of my life story and views/opinions etc on my past posts to put together a fairly detailed profile, certainly enough for anyone who thought they kknew who I was to work it out for certain. And to learn a whole load of other stuff about me at the same time! That's just the nature of chatting over a long period of time. I mean just talking about the ages of your kids, your work and home set up, where you live, other stuff about your wider family network etc is enough really.

And btw you can request posts to be deleted, but that's all - its a REQUEST. They don't have to do it if they don't want.

I can see why wholesale deletions might be annoying, but what about anonymising the posts? Just giving them a random number instead of a nickname? then they become unsearchable but the sense is not broken.

StripeySuit · 17/08/2009 10:57

This reply has been deleted

Message withdrawn at poster's request.

daftpunk · 17/08/2009 10:58

i've seen certain posters C&P posts to use on other threads to cause maximum trouble.....not sure how these posters have the nerve to talk about "doing the right thing"

elliott · 17/08/2009 11:00

I never realised that the rules about the books had changed either - I remember the discussion about the first one and somewhere in the back of my mind thought that they had asked everyone.

DailyMailsaysVOTELABOUR · 17/08/2009 11:00

Agree completely with elliott. Good idea about random numbers

Swedes · 17/08/2009 11:00

Morningpaper - As things stand, there is a definite power imbalance on Mumsnet. All the power and control rests with MNHQ - it makes a mockery of its "By Parents For Parents" line.

morningpaper · 17/08/2009 11:01

The internet IS an archive - that's how these things have ALWAYS worked

I have posts from the mid-1990s on the internet about everything from the mooncup (it was tcalled the keep then) to brain scans of people talking in tongues

It's all untouchable - and it gets sold on from one company to another as the years go by

That's the way it is, there is absollutely no point objecting

morningpaper · 17/08/2009 11:01

Swedes: Mumsnet owns your posts when you use the boards. That's the nature of the transaction

Aitchiswaitingforalegalopinion · 17/08/2009 11:04

that's a good idea, elliott. then the archive is kept but the names are not. that would solve the problem entirely.

i don't see the problem with people deleting btichy stuff tbh. if they do it after people have seen it they'll be pulled up for it anyway, and if they do it before because they've thought better of it, fair enough.

elliott · 17/08/2009 11:06

I think there are some big issues here though - much wider than mn. It strikes me as very inconsistent that at a time when we can't do ANYTHING with people's personal info in the public services, the lack of any similar safeguard on the internet is pretty rubbish. I mean there's not even an optout clause about 'what I am happy for you to do with my info' . I think its wrong the MN and Google etc own our posts in perpetuity. And I think that eventually it will change.

squeaver · 17/08/2009 11:06

mp - just wanted to say you are the voice of reason on this thread [crawly bum-lick emoticon].

In the meantime, shall we all just wait and see what happens next? [some hope]

crumpet · 17/08/2009 11:06

Agree about flagging rule changes.

But still stand by the fact that people need to take personal responsibility for understanding what will happen to their posts before they post (and frankly there are not going to be many instances where a new user needs to post in an emergency without having the time to take 10 mins to check the rules etc - not sayign it doesn't happen but it will not be an everyday occurrence and in these cases I bet MNHQ will delete if needed).

Every forum wil have rules, and it is an idiot who doesn't know that.

Aitchiswaitingforalegalopinion · 17/08/2009 11:07

i don't understand the point your making tbh MP. you know that people can't delete off all websites because you've tried? why did you want your stuff off the old websites, was it for the same reasons that we might do now?

so why argue that the facility shouldn't exist here, if you understand the desire to take down your old posts?

i agree, if google's indexed and cached them then they're out there somewhere, but really we're just asking to delete from here, not the whole world wide web? why's that a problem?

crumpet · 17/08/2009 11:08

Yes, but elliott, no-one is forcing you to use MN - it is a choice (this isn't meant as a don't bang the door on the way out), and the decision is yours as to how much info to disclose.

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