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See all MNHQ comments on this thread

The MN Mail Column - what we think, and what we plan to do next...

1001 replies

JustineMumsnet · 16/08/2009 00:00

Evening all - sorry for general absence today - niece's birthday do, packing for hol etc, etc.

So, thank you to everyone for your input on this particular issue. It's been a thought-provoking debate and clearly strong views prevail about exactly how much of a enhanced security risk publication of this column means to Mumsnetters.

We tend in broad terms to come down on the side of the risk being pretty much as it ever was fence but we also buy the argument that there is certainly an increased risk of identification/embarrassment or worse for the OP of a chosen thread - particularly if it of a very personal nature.

We would say as we always have that you should always bear in mind this is a public forum, searchable by Google, legally quotable by all and linkable to by all and sundry.

Clearly having an open forum brings with it risks but it also brings with it great benefits we've always felt. Openness means volume of users and volume of users means Mumsnet in its many guises is available to anyone who needs advice 24-7. It also means fresh faces, differing points of view and debate, and the wisdom that comes from a very big crowd - wrong or dangerous advice doesn't tend to last very long on MN.

Whether the risks outweigh the rewards for each individual only they can decide. Clearly there are basic things you can and should do to protect yourself (ie not reveal basic contact info, namechange to reveal personal stuff etc etc). And bear in mind we are always happy to delete injudicious posts - just report them if you're worried about having revealed too much.

Putting the general risk stuff to one side however, we recognise that many folk (understandably) have qualms not just about being quoted in general but being quoted by the Daily Mail in particular.

If I could just reiterate that this column was not our idea and neither did we know anything about it until it appeared. Neither the journalist involved nor anyone from the DM contacted us about running it beforehand. (And if those of you who are convinced we're lying to you about that keep on impugning our good name, there's nowt for it, we're going to have to sue you for libel ).

In fact the first contact we had was this week (only after the column was brought to our attention by a Mumsnet thread about it) when I wrote to the author of the item in question - whose name we recognised as a Mumsnetter - to ask whether the Mail were planning on this being a regular thing.

At that point we, wrongly we now think having had a chat with a lawyer, didn't believe that we had any redress anyway (see endless posts about the journalistic defense of fair use) but we were, privately, a little surprised that they'd not consulted us.

Whilst we shared/share some of your misgivings about the idea of a MN-DM collaboration, I was, for sure heartened by the fact that the item was being written by a Mumsnetter who, though I don't know her personally, always seemed to be well respected by lots of Mumsnetters. I am quite sure after a couple of email exchanges with Leah Hardy, that she has/had no wish to sensationalise events on Mumsnet and that she would endeavour to protect people's identities. I'm also sure that she didn't feel she was compromising anyone's identity more than they'd already been compromised by posting on a public forum. We do think some of the comments about her have been overly harsh. After all many on here do that she's done nowt wrong in lifting quotes save perhaps for not consulting with us at HQ. That may be because she wouldn't think we could possibly object to her giving Mumsnet weekly publicity - as I've said before most websites/PRs would be in a frenzy of excitement about the Daily Mail doing a weekly column about them. But I don't know that's why, I'm just speculating. She could equally have meant to and forgotten or the dog could have eaten her email. It would be better if she'd come on to talk for herself than me blathering on - maybe she will at some point.

Whatever, we don't think that her actions deserve the general vilification/ outings/ witchunt she's received - bet there are a fair few MN journalists who would love a crack the same gig - maybe for a different publication, but still.

Anyhoo that's all history - sorry for banging on but wanted to be clear - the real question now is what next?

Well... we tend to agree with the view that it's this is not an ideal collaboration for Mumsnet - particularly as we have no editorial control over what gets chosen/ printed etc. So we plan to contact the daily mail on Monday and let them know have we feel about it. We promise to keep you posted about their response.

That's it really. Tanks again to all for your input - please don't interpret any future periods of silence as us hiding under the bed, swigging from the bottle and hoping things go away. It's much more likely to be because I'm going off on hols tomorrow and we're thin on the ground and the DM may not respond straight way but I'll aim to make some calls as soon as I'm on board ship!

ps a few more answers to some direct questions...

Someone asked about stats in response to the DM column. Our stats for thursday don't seem to show any marked influx of new people either in page impressions or new registrations

MaggieBeauLeo asked about a facility to allow members to delete their own posts - we don't think it works for a board like ours tbh - if you're catching up with a thread and the post that someone's agreeing with/taken issue with has been deleted it essentially makes a nonsense of the boards...

Someone else asked about making search for nicknames available only to those who'd paid a CAT. It's certainly a thought but we'd hate to make MN function less well for the majority unless it was for something really wanted by folk - we would welcome further thoughts.

As said we are working on private boards for particular subject groups - which would not be easily mineable for quotes or indexable by Google - they should be here in a couple of months at the latest. We'll keep you posted about their ETA and how they'll work.

OP posts:
madameDefarge · 16/08/2009 23:33

and anyway, re the DM forum, all posts are vetted....(quelle surprise, can't let the truth get in the way of a good story) not likely we would get published.

StripeySuit · 16/08/2009 23:35

This reply has been deleted

Message withdrawn at poster's request.

hambler · 16/08/2009 23:39

disgusted LH is presumeably getting paid for lifting chunks from mumsnet.

I know exactly who she is and thought better of her

SlartyBartFast · 16/08/2009 23:40

not sure if this has already been mentioned or noted even ... tis a long thread, but the indy on sunday has done similar articles

in the past

hambler · 16/08/2009 23:40

not doing much to challenge the notion of journalists as "scum of the earth"

madameDefarge · 16/08/2009 23:44

slarty, I think permission was granted for that...but I could be wrong.

and as I mentioned earlier, if bits and bobs crop up in benign places, and it promotes mumsnet, then I would be less unhappy with it. After all, pragmatism has its place.

saintlydamemrsturnip · 16/08/2009 23:50

Some of the articles asking for specific more detailed information from particular posters will have involved MN permission but I doubt very much that every article using quotes from an open freely accessible website will have had permission granted from MNHQ.

LilyOfTheMountain · 16/08/2009 23:50

I was away I think when that T&C thing about names came about

Why is it when my bank or anyone else changes T&C they write to me but MN don't?

I thought you had to give notice to amend contracts? Otherwise what's the point of reading them if they can be changed afterwards willy nilly?

LilyOfTheMountain · 16/08/2009 23:52

Perhaps MrsT, although when I used to copy write articles for a charity for newspaper purposes I was amde very aware that not getting approval for quotes (even if we made them up then asked people if it would be OK to assign them to them ) was a sackable offence

saintlydamemrsturnip · 16/08/2009 23:55

yes but then you're presumably getting approval for quotes made in someone's real name.
You can't get permission from someone posting anonymously on an open to anyone to read website. I think the industry treats closed websites differently.

As for T&C's.The T&C's on my website include this:
"I may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes I made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on my sites."
I suspect MN has a similar clause.

LilyOfTheMountain · 17/08/2009 00:00

If it does I acn't see it (disclaimer being that it is alte, I am tired and also BF)

thederkinsdame · 17/08/2009 00:03

Saintly, as I mentioned above, I work in a closely related industry. I once asked some forum members on a different site if I could use some of their material. They were used and printed as is, but after I had contacted each and every one of them for consent, as well as asking the forum owner. It does not take long, and copyright matters aside it is a common courtesy.

1dilemma · 17/08/2009 00:26

re the searching
I've just looked for the post from Twiglett (wanted to see what she said) and couldn't find it

StripeySuit · 17/08/2009 00:29

This reply has been deleted

Message withdrawn at poster's request.

madameDefarge · 17/08/2009 00:56

well done Huffy. Shame the mail itself didn't get mentioned.

squeaver · 17/08/2009 08:11

1dilemma - I had a look too but I think it must have been in chat and then disappeared after 90 days

beanieb · 17/08/2009 08:47

Every single forum I use has a facility for posters to delete or edit their own messages. Why is mumsnet HQ so against this? Because 'it's confusing for other people'? What a ridiculous reason. Surely people can live with a bit of confusion i.e 'what happened there?', 'oh so and so deleted their post because it had a lot of personal stuff in it', 'oh, right thanks for letting me know'

Even if it were just an edit facility people could edit with 'just deleting this as I have had second thoughts about having this info here' ... they still get the help they seek and have some control over what they put out there.

or is that what it's about, that posters basically aren't allowed to have any control?

elliott · 17/08/2009 09:03

I'm against private 'rooms'. Just wanted to add my view in there!
But I do agree with the facility to delete our own posts. And the more I think about it, the more I think it would be a good idea to prohibit searches on nickname (beyond the last week). Ok yes marginally harder to out trolls, but let's face it, most uses of that facility are probably nosiness about people's backstorie and/or trying to work out if someone is who you think they are rather than a more legitimate looking for a useful post you know someone made. (or is that just me )

RortyDogOfTheRemove · 17/08/2009 09:20

I think it would be a good idea to prohibit searches on nickname. I've been 'outed' by RL friends, and now namechange regularly as I post things on here that I wouldn't want to share in RL.

I don't care for the idea of private rooms either.

I do think it's very cheap journalism to lift stuff of MN. But I am one of the people that Justine mentions - namely a journo who'd love to do it and get paid for it!!

I do think it's irrelevant that it's the DM, though.

Nancy66 · 17/08/2009 09:35

hambler - 'scum of the earth' - ha ha ha ....do you know how stupid you sound?

Aitchiswaitingforalegalopinion · 17/08/2009 09:41

twig's post

Aitchiswaitingforalegalopinion · 17/08/2009 09:42

actually, no, that didn't work. you have to search under tw1glett, she lost her original name when she deregged.

saintlydamemrsturnip · 17/08/2009 09:42

Doesn't it Lily? They need my lawyer (Mind you I read my T&C's for the first time last night- there's some I want to change because they're a bit too draconian about not reproducing suff on the site when actually I want peope to!)

Slubberdegullion · 17/08/2009 09:46

Just catching up on this fiasco. Good grief

Ages and ages ago I started a thread about how we should have the option to remove our names from being searchable.

There was a good defence raised for it (ie if you are innocently wanting to learn about Show VSCs or pyramid tents then it makes sense to search with a nickname who is the 'guru' on that topic)

however

For anyone who has a long backstory on mn and who needs to use their regular posting name in order for things to make sense (and to get sensitive and understanding replies) then I think they shoud absolutely have the opportunity to dissallow anyone to trawl back through years of their mn history.

Aitchiswaitingforalegalopinion · 17/08/2009 09:52

yep, i must say i'd like to be able to wipe my posts now from quite a few topics. not useful ones, say weaning or the miscarriage bit. just blether where i feel in retrospect i've given too much away. i do feel that should be my choice.

as it happens, on the forum i run people very rarely use the delete function. (it comes up saying they've used it when they have).

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