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See all MNHQ comments on this thread

The MN Mail Column - what we think, and what we plan to do next...

1001 replies

JustineMumsnet · 16/08/2009 00:00

Evening all - sorry for general absence today - niece's birthday do, packing for hol etc, etc.

So, thank you to everyone for your input on this particular issue. It's been a thought-provoking debate and clearly strong views prevail about exactly how much of a enhanced security risk publication of this column means to Mumsnetters.

We tend in broad terms to come down on the side of the risk being pretty much as it ever was fence but we also buy the argument that there is certainly an increased risk of identification/embarrassment or worse for the OP of a chosen thread - particularly if it of a very personal nature.

We would say as we always have that you should always bear in mind this is a public forum, searchable by Google, legally quotable by all and linkable to by all and sundry.

Clearly having an open forum brings with it risks but it also brings with it great benefits we've always felt. Openness means volume of users and volume of users means Mumsnet in its many guises is available to anyone who needs advice 24-7. It also means fresh faces, differing points of view and debate, and the wisdom that comes from a very big crowd - wrong or dangerous advice doesn't tend to last very long on MN.

Whether the risks outweigh the rewards for each individual only they can decide. Clearly there are basic things you can and should do to protect yourself (ie not reveal basic contact info, namechange to reveal personal stuff etc etc). And bear in mind we are always happy to delete injudicious posts - just report them if you're worried about having revealed too much.

Putting the general risk stuff to one side however, we recognise that many folk (understandably) have qualms not just about being quoted in general but being quoted by the Daily Mail in particular.

If I could just reiterate that this column was not our idea and neither did we know anything about it until it appeared. Neither the journalist involved nor anyone from the DM contacted us about running it beforehand. (And if those of you who are convinced we're lying to you about that keep on impugning our good name, there's nowt for it, we're going to have to sue you for libel ).

In fact the first contact we had was this week (only after the column was brought to our attention by a Mumsnet thread about it) when I wrote to the author of the item in question - whose name we recognised as a Mumsnetter - to ask whether the Mail were planning on this being a regular thing.

At that point we, wrongly we now think having had a chat with a lawyer, didn't believe that we had any redress anyway (see endless posts about the journalistic defense of fair use) but we were, privately, a little surprised that they'd not consulted us.

Whilst we shared/share some of your misgivings about the idea of a MN-DM collaboration, I was, for sure heartened by the fact that the item was being written by a Mumsnetter who, though I don't know her personally, always seemed to be well respected by lots of Mumsnetters. I am quite sure after a couple of email exchanges with Leah Hardy, that she has/had no wish to sensationalise events on Mumsnet and that she would endeavour to protect people's identities. I'm also sure that she didn't feel she was compromising anyone's identity more than they'd already been compromised by posting on a public forum. We do think some of the comments about her have been overly harsh. After all many on here do that she's done nowt wrong in lifting quotes save perhaps for not consulting with us at HQ. That may be because she wouldn't think we could possibly object to her giving Mumsnet weekly publicity - as I've said before most websites/PRs would be in a frenzy of excitement about the Daily Mail doing a weekly column about them. But I don't know that's why, I'm just speculating. She could equally have meant to and forgotten or the dog could have eaten her email. It would be better if she'd come on to talk for herself than me blathering on - maybe she will at some point.

Whatever, we don't think that her actions deserve the general vilification/ outings/ witchunt she's received - bet there are a fair few MN journalists who would love a crack the same gig - maybe for a different publication, but still.

Anyhoo that's all history - sorry for banging on but wanted to be clear - the real question now is what next?

Well... we tend to agree with the view that it's this is not an ideal collaboration for Mumsnet - particularly as we have no editorial control over what gets chosen/ printed etc. So we plan to contact the daily mail on Monday and let them know have we feel about it. We promise to keep you posted about their response.

That's it really. Tanks again to all for your input - please don't interpret any future periods of silence as us hiding under the bed, swigging from the bottle and hoping things go away. It's much more likely to be because I'm going off on hols tomorrow and we're thin on the ground and the DM may not respond straight way but I'll aim to make some calls as soon as I'm on board ship!

ps a few more answers to some direct questions...

Someone asked about stats in response to the DM column. Our stats for thursday don't seem to show any marked influx of new people either in page impressions or new registrations

MaggieBeauLeo asked about a facility to allow members to delete their own posts - we don't think it works for a board like ours tbh - if you're catching up with a thread and the post that someone's agreeing with/taken issue with has been deleted it essentially makes a nonsense of the boards...

Someone else asked about making search for nicknames available only to those who'd paid a CAT. It's certainly a thought but we'd hate to make MN function less well for the majority unless it was for something really wanted by folk - we would welcome further thoughts.

As said we are working on private boards for particular subject groups - which would not be easily mineable for quotes or indexable by Google - they should be here in a couple of months at the latest. We'll keep you posted about their ETA and how they'll work.

OP posts:
FioFioFio · 17/08/2009 09:57

I cannot understand why you cannot just make the search function different. I don't know, make posts unsearchable over a certain period of time so trawling would have to take place or something or maybe even turn it off altogether. It would certainly make it far more difficult for people to use the search function as easy fodder for newspaper articles and it may also reassure people that their old posts will be harder to find (and they will feel less exposed)

oopsagainandagain · 17/08/2009 10:00

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Message withdrawn

morningpaper · 17/08/2009 10:02

I can see why people would want to prohibit searches on nicknames, however, even in MN removed the facility, it would be simple to do the same search on Google on one of the zillions of talkboard searches.

Removing old posts haphazaardly is impossible if Mumsnet is to maintain it's business, to be honest. It's vast resources of parental chat ARE Mumsnet - and it totally buggers up the archives when people remove things. The remaining posts are largely incoherent. Even with the limited deletion that's occured, it was really hard for me to put together the toddler book because so many conversations didn't make sense, and I was left trying to work things out from half-remaining conversations.

There is more of an argument for a retrospective change-of-nickname to anonymise past history - so that the content remained intact - but it would have to be a very rare event TBH. If we allowed users to delete/anonymise old posts then we would ALL do it at some point (we all have crises over MN from time to time - although mostly they blow over) and the past archive would be rendered useless.

Perhaps a good revenue stream would be to charge users £1 per post deleted. ;)

oopsagainandagain · 17/08/2009 10:05

This reply has been deleted

Message withdrawn

morningpaper · 17/08/2009 10:06

e.g. for an equivalent user search on google:

"by morningpaper" site:www.mumsnet.com

brings up all threads I've posted on

"by morningpaper" site:www.mumsnet.com/Talk/style_and_beauty

brings up all threads I've posted on within style and beauty

etc

MrsTittleMouse · 17/08/2009 10:06

I would like the facility to remove my own posts. I know that Mumsnet have said that they will remove posts, but my own experience with post-removal wasn't reassuring.

I was pregnant and hormonal and terrified of another delivery and posted on here in a complete state. The thread was awful and was making me sob every time I opened it, but I couldn't stop myself looking, it was compulsive. It wasn't my finest hour, and I certainly wasn't thinking clearly when I started the thread. I was feeling completely awful, and didn't want to talk to anyone who actually knew me in real life, but had to talk to someone. I've always felt that this was a big part of Mumsnet you can get advice and support on embarrassing stuff that you could never discuss with friends or family.

I realised that I had posted too much information, and asked MN to remove the thread, which they did. But MN was quite huffy about removing it, as though I was asking a huge favour and as though I was being unreasonable. When they did remove it, I was sent an email telling me that their opinion was that the thread should have remained as I had been given some good advice. OK, but I had already read the thread and wasn't going to magically forget! And meanwhile there was a lot of information up on the boards that I had posted while hormonal and scared and that had the chance of outing me as well as being a permanent record of a very dark time (that was resolved anyway a short while after).

FioFioFio · 17/08/2009 10:07

"I can see why people would want to prohibit searches on nicknames, however, even in MN removed the facility, it would be simple to do the same search on Google on one of the zillions of talkboard searches"

I thought, as a non technical person, there are ways and means of making a talkboard less googleable

morningpaper · 17/08/2009 10:08

Fio: It's either on google or it isn't

morningpaper · 17/08/2009 10:10

Fio: That is, while the google results can be weighted, i.e. come to the top of popular searches, if the site is within Google, then the correct search (i.e. restricting results to a certain domain or folder within a domain) will bring up all the right pages.

flyingbat · 17/08/2009 10:10

This reply has been deleted

Message withdrawn at poster's request.

Slubberdegullion · 17/08/2009 10:11

MP can the people-of-the-shed create some sort of cyber shield around mn to stop googlable searches of nicknames?

If they can put jaunty santa hats on the emoticons at christmas then surely they can put up a protective force field of techno wizardry.

Maybe mnhq should get them out of the shed for a start, perhaps their work environment is causing less that 100% maximum efficiency and cleverness. Put the techs in a openplan hub next to a river, with brightly coloured ceramic bowls full of smarties generic chocolate sweeties. I'm sure they could keep us safe from there.

MrsTittleMouse · 17/08/2009 10:11

By the way, I don't think that the archive is a vital part of Mumsnet. If I have a problem I tend to post about it (or rather I used to, before all this kicked off - I with think twice now ). There are a hundred threads about packing a hospital bag, or dealing with a baby that wants to breastfeed constantly, or a baby that won't sleep through at 6 months, or... well, you get the gist.

Mumsnet could always keep the old threads for their own purposes. I don't mind a snippet of advice being used for a book, it's the lifting of a whole thread with lots of personal info that's the problem for me.

oopsagainandagain · 17/08/2009 10:13

techs eat pizza, actually.
And drink coke

Dh know abouot this stuff...

morningpaper · 17/08/2009 10:13

Slubber: Essentially, the Private Rooms are the ungooglable shield, but I think most people will prefer not to use them

MrsBadger · 17/08/2009 10:14

Nope, you can ask for any post, or any posts, that you have made, to be deleted, however senseless it leaves the thread looking.

what you can't do is delete them yourself

iyswim

FioFioFio · 17/08/2009 10:15

How many people think of searching a whole website using google?

Slubberdegullion · 17/08/2009 10:15

ahh ok. Thanks.

morningpaper · 17/08/2009 10:15

the archive is a vital part of Mumsnet because it forms the repository of googlable parenting advice which drives users to the site

DailyMailsaysVOTELABOUR · 17/08/2009 10:15

Why does it need to keep such a huge archive? Many sites dump them after x number of days once they cease to be still active. People start threads all the time on well-worn subjects so it seems not many check them anyway. I'm sure they are mostly used to nose about people.

And how often have the T&C changed in all of MN's existence? Because knowing them at one time doesn't mean that you know what they are after they have changed. If the T&C don't come up everytime you log on are they enforceable? I'm sure lots of people have MN saved to just come up with Active Convos. And hide "Stickies". There was something on the radio about this the other day - if T&C are incomprehensible/unseen to most/many people then they are possibly not worth the paper they are written on.

Aitchiswaitingforalegalopinion · 17/08/2009 10:18

mp, i completely disagree re the archive. i just don't think it's necessary to have an archive going back beyond a year, all the problems are the same, endlessly recycled. there isn't that much that can happen with a toddler.

wrt the books anyway, MNHQ could keep a copy of the archive for you to look at, and i take it that people would trust you not to include toddler tips that would not humiliate or identify a person.

what does the archive get used for anyway? troll-hunting and that's about it.

beanieb · 17/08/2009 10:18

I actually don't mind if people search my username. If I have ever posted something really sensitive I have used an alternative name - every time. Obviously not everyone does that but it seems an easy enough thing to do.

Honestly, this forum is so different to all other forums I use in that there is no facility to edit your own posts or to delete or to send private messages. I think that's weird and I have thought it's weird ever since I joined.

Maybe now Mumsnet has got so big that it is being syndicated in national newspapers someone should start to look at what is frankly a very old fashioned style of forum. Maybe now is the time to move into the modern age a bit? perhaps Mumsnet just needs a kick up the arse and to realise that as something grows in size and popularity the way it behaves changes.

crumpet · 17/08/2009 10:19

Storm in a teacup imo.

Clearly MNHQ need to make sure they are on top of any copyright/other legal issues, not jsut for this but anything else which will no doubt come their way in future.

This is a public forum, so NO-ONE should provide enough information to be identified in RL without it being a carefully considered decision on their part. Whether that identification is through this site, the DM or any other quote in any other press medium is surely irrelevant?

Unless its in Chat your posts identifying you are available pretty much permanently Stopping the DM quoting etc WILL NOT CHANGE THAT.(and at least the printed newspaper will be in the bin within a day.)

beanieb · 17/08/2009 10:21

oh and - every forum I have ever been on that has suggested deleting the archive has always faced a barrage of shocked posters who get very upset about losing the history of their boards. While some people here may think it's a great Idea I recon you will find that several posters would be up in arms!

Aitchiswaitingforalegalopinion · 17/08/2009 10:25

but we have mn classics to protect the history, i think. we've got that covered.

FioFioFio · 17/08/2009 10:25

"This is a public forum, so NO-ONE should provide enough information to be identified in RL without it being a carefully considered decision on their part. Whether that identification is through this site, the DM or any other quote in any other press medium is surely irrelevant?"

I think some of the problems are that mumsnet has not always been this BIG. People have posted things that they may not otherwise have posted if they had felt so exposed.

That said, MN has always had its sniff of journalists picking easy fodder off here for articles - even half a decade ago. Hardly suprising seeing as it is run by journalists (I would grin BUT as so many people are upset it seems inappropriate )

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