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See all MNHQ comments on this thread

The MN Mail Column - what we think, and what we plan to do next...

1001 replies

JustineMumsnet · 16/08/2009 00:00

Evening all - sorry for general absence today - niece's birthday do, packing for hol etc, etc.

So, thank you to everyone for your input on this particular issue. It's been a thought-provoking debate and clearly strong views prevail about exactly how much of a enhanced security risk publication of this column means to Mumsnetters.

We tend in broad terms to come down on the side of the risk being pretty much as it ever was fence but we also buy the argument that there is certainly an increased risk of identification/embarrassment or worse for the OP of a chosen thread - particularly if it of a very personal nature.

We would say as we always have that you should always bear in mind this is a public forum, searchable by Google, legally quotable by all and linkable to by all and sundry.

Clearly having an open forum brings with it risks but it also brings with it great benefits we've always felt. Openness means volume of users and volume of users means Mumsnet in its many guises is available to anyone who needs advice 24-7. It also means fresh faces, differing points of view and debate, and the wisdom that comes from a very big crowd - wrong or dangerous advice doesn't tend to last very long on MN.

Whether the risks outweigh the rewards for each individual only they can decide. Clearly there are basic things you can and should do to protect yourself (ie not reveal basic contact info, namechange to reveal personal stuff etc etc). And bear in mind we are always happy to delete injudicious posts - just report them if you're worried about having revealed too much.

Putting the general risk stuff to one side however, we recognise that many folk (understandably) have qualms not just about being quoted in general but being quoted by the Daily Mail in particular.

If I could just reiterate that this column was not our idea and neither did we know anything about it until it appeared. Neither the journalist involved nor anyone from the DM contacted us about running it beforehand. (And if those of you who are convinced we're lying to you about that keep on impugning our good name, there's nowt for it, we're going to have to sue you for libel ).

In fact the first contact we had was this week (only after the column was brought to our attention by a Mumsnet thread about it) when I wrote to the author of the item in question - whose name we recognised as a Mumsnetter - to ask whether the Mail were planning on this being a regular thing.

At that point we, wrongly we now think having had a chat with a lawyer, didn't believe that we had any redress anyway (see endless posts about the journalistic defense of fair use) but we were, privately, a little surprised that they'd not consulted us.

Whilst we shared/share some of your misgivings about the idea of a MN-DM collaboration, I was, for sure heartened by the fact that the item was being written by a Mumsnetter who, though I don't know her personally, always seemed to be well respected by lots of Mumsnetters. I am quite sure after a couple of email exchanges with Leah Hardy, that she has/had no wish to sensationalise events on Mumsnet and that she would endeavour to protect people's identities. I'm also sure that she didn't feel she was compromising anyone's identity more than they'd already been compromised by posting on a public forum. We do think some of the comments about her have been overly harsh. After all many on here do that she's done nowt wrong in lifting quotes save perhaps for not consulting with us at HQ. That may be because she wouldn't think we could possibly object to her giving Mumsnet weekly publicity - as I've said before most websites/PRs would be in a frenzy of excitement about the Daily Mail doing a weekly column about them. But I don't know that's why, I'm just speculating. She could equally have meant to and forgotten or the dog could have eaten her email. It would be better if she'd come on to talk for herself than me blathering on - maybe she will at some point.

Whatever, we don't think that her actions deserve the general vilification/ outings/ witchunt she's received - bet there are a fair few MN journalists who would love a crack the same gig - maybe for a different publication, but still.

Anyhoo that's all history - sorry for banging on but wanted to be clear - the real question now is what next?

Well... we tend to agree with the view that it's this is not an ideal collaboration for Mumsnet - particularly as we have no editorial control over what gets chosen/ printed etc. So we plan to contact the daily mail on Monday and let them know have we feel about it. We promise to keep you posted about their response.

That's it really. Tanks again to all for your input - please don't interpret any future periods of silence as us hiding under the bed, swigging from the bottle and hoping things go away. It's much more likely to be because I'm going off on hols tomorrow and we're thin on the ground and the DM may not respond straight way but I'll aim to make some calls as soon as I'm on board ship!

ps a few more answers to some direct questions...

Someone asked about stats in response to the DM column. Our stats for thursday don't seem to show any marked influx of new people either in page impressions or new registrations

MaggieBeauLeo asked about a facility to allow members to delete their own posts - we don't think it works for a board like ours tbh - if you're catching up with a thread and the post that someone's agreeing with/taken issue with has been deleted it essentially makes a nonsense of the boards...

Someone else asked about making search for nicknames available only to those who'd paid a CAT. It's certainly a thought but we'd hate to make MN function less well for the majority unless it was for something really wanted by folk - we would welcome further thoughts.

As said we are working on private boards for particular subject groups - which would not be easily mineable for quotes or indexable by Google - they should be here in a couple of months at the latest. We'll keep you posted about their ETA and how they'll work.

OP posts:
TheHeathenOfSuburbia · 16/08/2009 21:34

mmmm. Thoughts on the law front. I am not a lawyer.

Usually, some sort of 'reasonableness' test is applied to this law stuff, no?

So...1) is it even reasonable for MN to claim the copyright to its posters' 'work'? Always? If I'm finishing my novel in window A, and Mn'ing in window B, and cock up and post the novel on MN, do they now own the copyright? I would strongly suspect not. But that line of thought leaves Thunderduck suing the DM all on her ownio, so maybe I should keep quiet on that one.

  1. If a website is selling something created (words, music, film) [Media requests] and you think, 'sod that' and download it for free - and publish it for profit - how is that not piracy? "You wouldn't steal a handbag"? Apparently the DM would. And then call for itself to be hanged. (God I hate those adverts - I already paid for the fecking film, ok?)
oopsagainandagain · 16/08/2009 21:34

I personally think that the way the posts are being used recently is very veyr different to how they were used 5 yrs ago when I joined.

Had I known that their intention would one day be to use my words in the press and to consider allowing this in the way that has happened, then I would never have signed up.

I would have been happy re the books as I would have felt that MN would hahve chosen wisely as they want their brand to ahve a positive image.
So even if i disagreed with some of the things posters had said in the books- I feel that 's fine..but to be lifted wholesale and used in a column.... this is not what i felt i was signing up for...

desertgirl · 16/08/2009 21:37

PD - you would think - but the people who use the inappropriate email disclaimers clearly haven't done so, and some of these are pretty big businesses; so MN are in good company.

And in any case, what sounds entirely reasonable when read 'cold' can sound entirely unreasonable when there is actual context - that is why I have a job. People read contracts, think they are fine; I give them the 'yes but', 'what if' questions.....

thederkinsdame · 16/08/2009 21:40

As someone in a very closely related industry, I take exception to the following:

  1. That this was printed without the express permission or knowledge of Justine and MN. As I understand it, the copyright holder (Justine) does need to give consent for any content to be re-used via a written permission. This didn't happen. The fact that we have been shafted by a fellow MNetter makes it even worse.
  1. We all know when we sign up to MN we give permission for our text to be reused by MN - that's part of the T & Cs in the same way it is on any forum. However, none of us gave permission for a journo to come on and quote us word for word in a rag national newspaper.
  1. If she had given Justine a call, she could have asked the MNetters in question whether they minded. That would have been far more appropriate. With this in mind, doubtless the journo knew how everyone would have felt if she had asked mumsnetters which is why she didn't. Can you imagine anyone who posts anything on here at a time when they feel really raw saying 'Oh yeah, of course I don't mind it being printed in a national newspaper.'?
  1. My main concern is that she could have protected people's anonymity by not printing their posting nicknames. That way DM readers couldn't come on here and do a search for that person's posting history. i.e. if she had said 'One mumsnetter pointed out...' that would sit more comfortably with me.
  1. And as for people saying journos have to eat, well yes they do, but they also have a responsibility to respect copyright law and peoples' privacy. If one of us had wanted to talk about the issues in the article in the national press and the paper had called and asked for an interview that would be OK, but the point is none of us did. And that is what reoubles us most
  1. AS for saying about name changing etc. It has been said many times on many posts, but if you do use a board like SN, you need to post your back story (i.e. things like your kids ages, the conditions they have etc), otherwise people can't help you so this kindo f blows that argument out of the water. There's not much point in having the forum if people feel unable to post details that are relevant to their problem!

Personally, as someone who has opened up recently about a new, very raw issue to me and at the time MN was of immense support when it was to raw for me to share with anyone in RL, I now feel that I have lost that support, as I will not post anything on here that might end up in a national rag for millions to see. If I wanted to do that, I may as well take out an ad and post it all in there for all and sundry to read!

Finally, Justine, thanks for taking the time to clear up some of our questions. I think a letetr to the journo in question would be the order of the day, asking her to change poster's names and to give a precis of posts but no direct quoting. Maybe she'll have to actually write something herself!

PaulDacreEatsBabies · 16/08/2009 21:41

I'm a lawyer too, desertgirl. Not an IP lawyer admittedly, but for MN not to understand that the words (I paraphrase, can't be bothered to search) "we can reproduce your name, geographical location and profile information in print or other form" in their draft new disclaimer meant "we can tell people your real name and where you live if we feel like it" was a bit stunning. Plenty of people immediately pointed that out, and they weren't lawyers.

"Everyone else is shit at IP" isn't much of an excuse.

I was uncomfortable about the MN guides, I didn't say so at the time as was obviously a relative newbie who just didn't know about this aspect of MN everyone else clearly knew about (in any case I don't think I was quoted) but I was uncomfortable.

desertgirl · 16/08/2009 21:47

PD, then surely you KNOW that people (clients) don't read things that clearly? maybe not ideal but an awful lot of the people I deal with would get defensive, insist that was exactly what they had meant, it was reasonable because, etc - am personally quite impressed at the honesty here!

PaulDacreEatsBabies · 16/08/2009 21:51

Of course they don't read things. They pay lawyers to read it. But they have at least figured out that they need to do so, not least because if the lawyer gives shit advice and it all goes tits up they can sue their lawyer.

MN just seem to have gone control+A, control +C, control+V.

oopsagainandagain · 16/08/2009 21:54

I was stunned that the bit about priting our real names and location- ?adress?? managed to find its way into the terms and condtions when they got replaced the other day.

I think this was the final straw TBH, sorry, justine, i know we were talking at the time.

But it made me realsie that I don't know what rights they have over my posts......and nor do MNHQ.

which means i feel somewhere the "contract" we have re my posts is void

I have repeatedly asked to delete my posts, but apprently it takes too ling and may upset some other posters.

Not like I am a prolific poster tbh,

oopsagainandagain · 16/08/2009 21:57

yes, PaulDacreEatsBabies

exactly,

and it doesn't make feel particularly comfortable tbh.

StripeySuit · 16/08/2009 22:15

This reply has been deleted

Message withdrawn at poster's request.

PaulDacreEatsBabies · 16/08/2009 22:23

Then we pay. I am happy to pay to not be associated with the DM.

madameDefarge · 16/08/2009 22:28

Stripy, while is not "my call' who MN associate with, or take advertising revenue from, I can certainly vote with my feet, as it were.

And yes, it does need to make money, but there are other partners out their that would 'fit' MN a good deal better than the DM.

And just because it could be sold to another proprietor is not an argument for not debating the nature of the MN product and brand. And the issue of copyright!

We create the content, so we are part of the MN offering.

Its symbiotic.

RustyBear · 16/08/2009 22:53

On the Mail forum... "There is a huge debate on the parenting forum Mumsnet about how safe it is post personal information on the internet"

I notice it avoids any mention of why the debate has arisen......

Donkeyswife · 16/08/2009 22:57

I seem to have come to this very late but have gotten the story.

I for one an totally against being quoted in any newspaper unless it is of a very general nature ie: most MN thnk the Daily Mail is for curtain twitching shites suburbanites.

I want to feel that I can come on MN for support and more and don't want to worry about someone copying what I write or respond to and tell it to the nation. I feel pretty betrayed that LH did this without the permission or MN or the users quoted in her piece. NOT COOL.

madameDefarge · 16/08/2009 22:59

The DM really is shameless...endless piggybacking.

We could tell them why the debate has arisen? or is it moderated? bet the DM censors would not post it.

madameDefarge · 16/08/2009 23:01

Rustybear, can you do a link to the forum?

RustyBear · 16/08/2009 23:06

Sorry, that link was supposed to be to the forum - but I managed to bugger it up....Try again The 'debate' on the mail forum is so far only one post....

madameDefarge · 16/08/2009 23:10

No that, that is really taking the piss.

Aitchiswaitingforalegalopinion · 16/08/2009 23:14

lol, mrschatty seems not to live up to her name. it's her only post.

StripeySuit · 16/08/2009 23:15

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Message withdrawn at poster's request.

madameDefarge · 16/08/2009 23:15

Mrs Matty couldn't be a Daily Vile plant, could she?

ugh.

StripeySuit · 16/08/2009 23:19

This reply has been deleted

Message withdrawn at poster's request.

StripeySuit · 16/08/2009 23:20

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StripeySuit · 16/08/2009 23:24

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Message withdrawn at poster's request.

madameDefarge · 16/08/2009 23:31

Basically, as far as I see it, and I am repeating myself from another thread, the problem is that

If Justine and MNHQ had agreed to this weekly column, we would have had to suck it up or walk.

fair enough.

But this was not the case. and therein lies the crux of the issue.

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