The thread about the poster with a relative in ICU - why are you allowing posters to derail it? Some stuff is deleted but one poster is continually derailing it - where the hell are you all? Why are you allowing this? What is wrong with you?

[NoCommentingFromNowOn]

She posted for support, no one cares about social housing or other random shit - how the hell do you actually think this is appropriate? What is wrong with you?

You know this site has a reputation as being incredibly shit now don’t you?

‘We’re here to support people blah blah’ - except when someone needs support, then you’re happy for them to be completely shat on from a great height aren’t you?

Becky, Justine, anyone else who works there - I hope you need support one day. You can come here and your thread can be completely derailed then you’ll maybe have a tiny lightbulb switch on. You’re a disgrace.

I don’t know what you’re talking about but I think you need to calm down.

The OPs relative got heat stroke while living in a SH flat I posted about my experience in an overheating SH flat Are you the same poster who just got deleted for name calling me and you have NCed. And why havent you linked the thread?

No one questions kids getting heat stroke in hot classrooms and when another mum posts about how hot her kids classroom gets no one tells her that it has nothing to do with it.

@NoCommentingFromNowOn last time I looked for that thread it had been taken down? Is it up again?
I saw that some people were being horrible to the OP.
I really feel for her. Some people just seem to have zero sense of what's appropriate. Poor woman and her poor relative.

Hi OP,

We're sorry to hear that this has been your experience of Mumsnet. We understand why you're upset, and we've escalated your concerns.

We can see that some of the derailing posts have already been removed but we will be taking a thorough look at the thread.

Coral

It was apparently ok for posters to tell her that it wasnt heat stroke despite TWO consultants telling the OP that it was heat stroke. There was a hell of a lot investment from people saying it was something else

Six years ago a consultants word was law Now its suddenly different

I’m surprised “you’re a disgrace” isn’t considered a personal attack here.

Pretty sure you could’ve made your point without insulting the website’s owner and the staff.

Are you new? I’ve not seen you around. I’ve reported a post. You don’t need to have a ‘thorough look’, you just need to have a quick glance, Thats all thats needed.

You allow all this, people shit all over anyone vulnerable, are you not embarrassed? Do none of you sit there on a Monday morning and think ‘I wonder if we can moderate more effectively’? Never?

You deleted the thread yesterday because some of the comments were so fucking shit.

OP came on and said the comments were upsetting her and you put the thread back up because there was still more room for upsetting comments.

Why? Please tell me why? Would you like to be bereaved or homeless or the parent of a disabled child and be spoken to like YOU ALLOW people to speak to people on here? @CoralMumsnet please answer me directly, Dont run off and don’t say ‘we’re looking into it because we rely on you to report these fucking shitty comments’ because I think you just sit there all day sharpening your stilettos so you can make people feel even more shit than they did before.

One day some media will write something about the suitability of comments on here and one of you will have to stand there and justify it.

Hi there. We do need to separate out two things here - a discussion broadening, and a thread being derailed. They’re not the same thing. Posters are allowed to bring in relevant experience or context, even on sensitive threads. That doesn’t mean we’re relaxed about unkindness, and we have removed posts where we think anyone has crossed the line.

The OP also hadn’t asked us to remove the thread, so we were wary of making that decision on their behalf. Removing a whole thread “for” someone can be quite a paternalistic call if they haven’t asked us to do it.

We’re happy to look at moderation concerns, but please don’t make personal attacks on individual members of staff. Abuse of the team doesn’t help us get to the right answer.

Well said Mumsnet.

A very measured response to someone being deliberately antagonistic.