Active discussions

Meet the Other Phone. A phone that grows with your child.

Meet the Other Phone.
A phone that grows with your child.

Buy now

Please or to access all these features

Talk
Site stuff

Join our Innovation Panel to try new features early and help make Mumsnet better.

See all MNHQ comments on this thread

Original poster

Mumsnet going down every night

36 replies

Useranon1 · 13/06/2022 23:34

Why does this keep happening? A few nights recently (inc last night and tonight) mumsnet goes offline from approx 9.30-10.30. The app stops working, the site won't load, and online down sectors report the servers as non-responsive.

What's happening?

OP posts:
burnoutbabe · 13/06/2022 23:34

Useranon1 · 13/06/2022 23:34

Why does this keep happening? A few nights recently (inc last night and tonight) mumsnet goes offline from approx 9.30-10.30. The app stops working, the site won't load, and online down sectors report the servers as non-responsive.

What's happening?

Yes snap! Assumed it was just me.

Whitegrenache · 13/06/2022 23:37

Yep
Me too! Second night it's happened

HopingForMyRainbowBaby · 13/06/2022 23:37

Mine too!

leotardrock · 13/06/2022 23:39

The App was down for hours tonight! ☹️

RebOrHon · 13/06/2022 23:40

Ditto, and what’s with ‘the 5 second delay checking your browser’ message?

TheQueensCousin · 13/06/2022 23:41

For me too!

whimsicalwillow · 13/06/2022 23:44

I tend to read Mumsnet around 11pm each night. Last 2 nights it won't load and says it's my internet connection. It isn't as I can access everything else on my phone. Log out and then back in and it keeps saying log in failed. Leave it 10 mins then can log in. What's going on?
Still haven't solved my ' I'm on' and 'watching' threads that appear to have new comments but don't.

jaffacakesareepic · 13/06/2022 23:45

RebOrHon · 13/06/2022 23:40

Ditto, and what’s with ‘the 5 second delay checking your browser’ message?

Thats a 3rd party company fending off ddos attacks, apparently men really dont like women talking to each other...

MNHQ
MattTech · 13/06/2022 23:47

Apologies that this is happening.

We’re experiencing an issue with one of our servers which is causing downtime. Unfortunately, it’s not an easily-diagnosed issue and we’ve been making changes to mitigate it for the past week or so. Each one of those mitigations helped us to rule out another variable to try to get to the solution.

We think we’ve found the problem and are currently provisioning a brand new server to replace the one that is having issues.

@RebOrHon The 5-second delay is a mechanism to space requests to the site out to help the affected server recover. It’s primary use case is to mitigate DDoS (distributed denial of service) attacks. In this case, however, it was being used to allow the affected server to not become overwhelmed by our normal user traffic.

We understand how frustrating this is and we’re doing everything we can to prevent this from happening.

Thank you for bearing with us.

justasking111 · 13/06/2022 23:48

Yep it appears every night. I don't even know what DDos is . It's tiresome so I just shut it down I'm not on the app

JaneJeffer · 13/06/2022 23:53

Jeez @MattTech you almost have me feeling sorry for the poor overwhelmed server

buckeejit · 13/06/2022 23:53

Thanks for the update Matt. It's hella annoying but glad you're making progress.

MrsPelligrinoPetrichor · 13/06/2022 23:58

RebOrHon · 13/06/2022 23:40

Ditto, and what’s with ‘the 5 second delay checking your browser’ message?

Thought that was just me! Driving me bonkers.

bloodyunicorns · 14/06/2022 00:06

Me too 😢 just when I want to use MN in the evening 😢

AllLopsided · 14/06/2022 00:06

Was just coming by to post the same thing. Every flipping night when I want to have a bit of MN time before I go to sleep...

MNHQ
MattTech · 14/06/2022 00:22

@JaneJeffer We tried everything we could to revive it but in the end we had to replace it!

@buckeejit Thanks for your understanding. It’s super frustrating for us too when something goes down! Fingers crossed that replacing the affected server has cured the problem 🤞🏻

JaneJeffer · 14/06/2022 00:33

RIP server Flowers

DeepSeededUrbanDecay · 14/06/2022 00:42

Same!

JellyBeanFactory · 14/06/2022 00:51

@MattTech Would it be possible for you to put a statement on Twitter or Facebook when there's are issues? It's very frustrating to not know why you can't log in. Good communication is key!

FlamingGoat · 14/06/2022 06:41

JellyBeanFactory · 14/06/2022 00:51

@MattTech Would it be possible for you to put a statement on Twitter or Facebook when there's are issues? It's very frustrating to not know why you can't log in. Good communication is key!

This is why we need a like button! I came on to say exactly the same thing. It's so frustrating and I'm starting to give up trying to login in the evenings now.

RedSoloCup · 14/06/2022 07:17

I've come to say this too!! This is my time I mainly come here and it's very frustrating 😭

BorisJohnsonsvomitbucket · 14/06/2022 07:22

JaneJeffer · 14/06/2022 00:33

RIP server Flowers

😵Poor thing!

EarringsandLipstick · 14/06/2022 07:29

Unfortunately, it’s not an easily-diagnosed issue

Oh MN. Is it ever 🤦🏻‍♀️

RightOnTheEdge · 14/06/2022 07:34

JellyBeanFactory · 14/06/2022 00:51

@MattTech Would it be possible for you to put a statement on Twitter or Facebook when there's are issues? It's very frustrating to not know why you can't log in. Good communication is key!

Yes, this! 👆👆👆 I keep going on Twitter and Facebook to see if there is any explanation for why I can't get on but there's nothing.

LouLou198 · 14/06/2022 07:36

I thought Jeffery was back!

Swipe left for the next trending thread