Can MNHQ update us, please?

[BIWI]

So many glitches being reported - none of them that I've experienced seem to have been fixed. What's going on? Is there a timeline for what's being done, by when?

I was wondering the same. It's all been a bit tumbleweed.

I reported on another thread that I've been getting the "our server is having a funny turn" message when trying to PM. It's been like that for a day and a half. I assume it's being looked into, but the silence is odd.

I wondered this too. I can't be arsed to post on any of the other threads while the site is so awful, so I've just been posting on the Site Stuff threads in the hope of seeing something from MN about their plans for rectifying the mess.

Either they're hoping we'll all just get used to the new substandard site, or there's a hive of activity behind the scenes while they desperately try and fix every one of the issues that have been raised, speak to their lawyers about withholding further payment to their 'developers' and decide which heads should roll for this clusterfuck.

There are 120 threads in site stuff since yesterday morning, 99% of them related to the changes and I suspect they've had many, many emails. They are responding. I've had two email responses, within half an hour both times.

And I have seen one fix!

Yes I've seen a couple of fixes too! the black box is no longer coming up over my PMs, and the blank lines at the top of each board have disappeared. I also don't have to give cookie consent each time I go to a new page, and I managed to post a new thread without the 403 error box popping up.

I suspect they're busy working through their snagging list.

I have had to log in 4 times. Now the I'm on has stopped working for me.
Did have an attempt at sorting it, but an error code came up.
Really cant be bothered to even sort it. Lost the will.

Now it has fixed I see, without me doing anything!

They're probably all hiding under their desks hoping that it blows over.

An update with issues they are aware of and have fixes planned for and an FAQ for known issues with fixes would be easier than having dozens of threads with piecemeal information. I’m still seeing posts this afternoon with posters comparing they can’t search by user any more or the OP’s posts are the same colours as theirs, or they can’t change the number of posts on one page. Having a single communication with all this on, along with transparency about known issues, timelines (and frankly parts of the upgrade which users need to get over) would be a good thing.

This is coming. Imminently. Promise we're not hiding under our desks 😉 - we're working through the issues and we'll have a known issues page live asap...

Hiya Sue, thank you for the little update, looking forward to hearing more soon. I hope you all have had double donuts from Justine today.

I can't find (thanks to no more AS, oh well!) the thread I prev posted on about not being able to get to AIBU or Body and Soul Relationships or FWR sex and gender. I have found a work round:

Go to Talk -> CUSTOMISE -> Talk settings ->

Manage hidden threads and topics -> (press the button) -> Hide a topic -> scroll down -> unhide a topic. Select from here, they will appear in the Hide a topic box.

I really hope this helps!

I am still unable to post on loads of threads / topics - keep getting that irritating 'our server is having a moment' page. It's been like that since yesterday.

Plus...the 'all talk topics' list is a mess, loads of boards missing.

At least I've got some work done this morning...silver linings and all that.

Ohai there Rose, try the workround I posted just now. I had exactly the same issue.

As promised 😀www.mumsnet.com/articles/talk-updates

Been on mn several years now and quite honestly that's par for the course they're very poor at regularly updating users on if tech issues have been noted and are being addressed. This has been the case even when they have been hacked and users are understandably worried about the exposure of personal information. It's very poor form for a company that's revenue RELIES on the users

The staff dealing with the actual tech problems aren't the same staff that post on the boards I wouldn't have thought so it's not like responding to users is taking them away from the tech work

Even with the site being down for the change to occur there was little to no advance warning as far as I could see. I'm on a lot most days and I didn't see any pinned posts or even any site stuff threads by mnhq saying when they were doing the change.

Very poorly managed from that perspective imo.

I generally use the app which from my experience hasn't been too badly affected except for the active option being messed up by a ton of zombie threads! Still looks the same.

The site though is an absolute mess! I keep having to login when using it even though I've ticked keep me logged in, the pms are a disaster which is really the main thing I use the site for - because you can't pm from the app!

Quite honestly the 2 things most users want and have asked for over the years are:

Edit function
Being able to pm from app

And they've done neither of those.

I did see the beta testing thread which I didn't opt into and saw a number of users iirc reporting the very issues many of us are having now so it's not like they didn't know!

For a company who's entire business is based online they don't seem to invest in decent employees/software/hardware on that score.

And I agree with many posters saying they think certain changes were implemented in order to drive increased revenue - understandable it's a business after all - BUT when those changes lose them users meaning advertisers aren't getting what they want, then surely that's self defeating? So it's in their best interests to rectify asap - AND to reassure and RETAIN users by doing so!

Communicate @mnhq this is what this Company is based on - honest communication you need to do that a lot more yourselves

@SueMumsnet "we're getting around to it" doesn't really cut it though does it? Users want clear, reassuring information as soon as possible or at the very least genuinely apologetic and understanding responses

@FlibbertyGiblets it worked! You star 🌟🌟🌟

whoo hoo!

The update doesn't address my issue. I am on the app (except now) but I cannot post. Already lost two today. Advice seems to be to log out and in again. I am concerned about doing this as there is another poster with an iPad the same age as mine (6) who cannot access the app at all. Is this a common problem? I am hesitant to log out and in as everything may then disappear. No way will I be using the website version on an iPad - the ads are too big and take too long to load. If this is the case an the app is now only available to newer iPads - I'm shocked that MNTowers - who are presumably aware that people are feeling the financial pinch right now - may think a £500 piece of tech is obsolete after 6 years!

I had to delete and reinstall the app. I've noticed it's now asking for location tracking access. I wonder if that's something to do with it?

I still can't access my PMs. I've logged out and logged back in. I've tried on all of my devices - Apple phone, Android, Laptop, THREE iPads including the latest brand new one. I've changed my password twice. And I still get this message (which I've had since the change over)