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Does MNHQ Check Our Inboxes?

7 replies

Chillyourbeans · 14/04/2020 22:43

Just wondering. I received a private message and sent 2 replies and now the recipient has received a message from MNHQ saying the replies were removed at my request. Except that's not true, I made no such request.

MichaelMumsnet · 15/04/2020 07:58

Hi all, and apologies for any upset. We've moved this thread into Site Stuff as requested.

@ArriettyJones has pretty much covered what happened - we take a dim view of people joining in order to spam our members. We always ban and delete their posts.

As a rule, we don't check Private Messages unless they are reported to us - there's a 'report' button above every message in your inbox.

We received a number of reports of spam PMs being sent last night. We banned that member and deleted the PMs they'd sent.

There's a standard message which appears when any PM is deleted, 'This message has been removed at user request' - in this instance, the message should have read, 'This message has been removed by MNHQ' - apologies once again for any confusion.

As always, a huge thank you to all those who reported the PMs, and also to everyone who reports anything which breaks Talk guidelines - it's much appreciated.

MichaelMumsnet · 15/04/2020 10:20

Hi @Chillyourbeans we're scratching our heads here - we really haven't deleted any of your messages.

Please could you ask the recipient to check what account the deleted messages were from. We suspect that they were the ones sent from the spammer that we banned yesterday.

HebeMumsnet · 15/04/2020 20:08

Begging who? Is there some kind of Kim Yong-un equivalent ruling the roost at MNHQ we weren't aware of?

Wink

HebeMumsnet · 15/04/2020 20:47

Chandler If it comes with a natty Kim Jong-Un uniform I'll do it for free! I love a nicely pressed shirt.

HebeMumsnet · 15/04/2020 22:49

Apologies if my post caused anyone offence. It was just a (perhaps ill-judged) play on another comment upthread. Hope it didn't upset anyone. Flowers

HebeMumsnet · 20/04/2020 11:35

Morning, everyone.

We just wanted to pick up on sunshinecake's point up there ^^ because we think we might be able to reassure you and it's perhaps something that has confused or concerned others, too.

You said I had a PM message saying removed at the poster's request quite a while ago too. Given some of my PMs are extremely personal I feel a bit alarmed and upset. Seems MNHQ expect loyalty but don't give it back.

We just wanted to reassure you that the reason we do very occasionally look in on PMs (and it is vanishingly rarely) is precisely because we want to look after our loyal and genuine members. If someone has just joined and posted a begging thread, for example, we want to be able to protect our members from that if we can so we might check PMs in an instance like that to see if they are asking for or accepting cash offers etc. We've also had new users joining and spamming members with PMs and again, we'd then look at what they'd sent out to see if it broke guidelines, if it had been reported to us.

So yes, on rare occasions like that, it is something we would do to check if someone were here to troll or beg or spam but usually only when it were reported to us. And we'd have no reason at all to randomly look at genuine users' PMs. We wouldn't want to do that and nor would we have the time, to be honest.

It is also worth knowing that lots of users delete their PMs once they've been read as a matter of course and that will also delete it from your inbox, so having deleted messages these days is pretty normal and doesn't mean there's anything nefarious going on at all. It's likely that the person who sent it to you deleted it. And of course you can do that with all your messages, too, if you don't want them hanging around.

Hope that puts a few minds at rest, anyway. Do shout if you've any further questions.

JoMumsnet · 23/04/2020 10:59

We can see that this thread's going a bit off topic so we think now is as good a time as any to draw it to a close.

We feel we've answered the various concerns raised by the OP and other posters (please see HebeMumsnet's post - Mon 20-Apr-20 11:35:54 - for our final word) but we'd really rather that threads in Site Stuff remained focused on what's happening on our site, not elsewhere.

Please feel free to get in touch via our [email protected] email if you have any further concerns - we're more than happy to answer any specific questions you may have about PMs.

Many thanks.

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