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Mumsnet Premium membership - please support us if you can

999 replies

JustineMumsnet · 08/04/2020 13:17

Hi folks,

First and most importantly, I hope you and yours are safe and well, and that you all stay that way.

After 20 years of unreasonableness, rofls, wtfs, advice and support, and the odd lawsuit, it's fair to say that we are as close as we’ve ever been to existential difficulty.

Like many ad-funded businesses, the COVID-19 crisis has seen us take a big hit to our revenues. The businesses who would normally pay to advertise with us are slashing their marketing budgets, but lots of our outgoings are fixed and we so need to find new ways to keep paying the bills.

We’re doing our darndest to find every single saving we can - lots of our staff have volunteered to reduce their hours, we’ve cancelled all non-essential services, I've taken a pay holiday and we will use every scheme and loan available to us from the government and the bank to help tide us over. But we still need to find alternative revenue streams to ensure we don’t run out of funds in a few months...

To put it frankly, it’s squeaky bum time.

I know this is a very tough time for many of you and some of you are only just keeping the lights on yourselves. We’re sending you our solidarity and we most certainly don’t want anyone to stump up anything they can’t afford, but if you can help, please do subscribe now to our Premium service.

We’ve banged this out as fast as possible in response to the current crisis and it’s definitely not the finished article, but it’s free of banner advertising, so if you’ve ever been vexed by those (or use an ad-blocker) this might be right up your alley. Banner ads also tend to make pages render more slowly and take up bandwidth, so if you’re surrounded by bored kids streaming with their mates, step this way.

We’ve opted for a price point that we hope is doable for most and which covers the potential lost ad revenue for the majority of users. We hope £4.99 per month or £49.99 for a year (less than a pound a week!) feels a reasonable exchange for the value Mumsnet brings you, but in any case you can unsubscribe any time.

Over the next little while we’ll look to add some extra features: things that people have requested regularly like editing, sorting posts by the OP, and reading offline.

Rest assured we remain committed to always providing a free version of the site, as we fundamentally believe that access to the advice and support Mumsnet offers should not depend on your ability to pay.

And if you can’t spare any cash right now… then of course we get it. It would still be very helpful if you removed any ad blockers or clicked on affiliate links around the site when you shop, joined our insight panel or even shared the best Mumsnet threads on your social channels whenever you can - it all helps.

If you have any questions at all feel free to post them here and I'll get back to you. We also have a page of FAQs that might answer your question.

Hold tight everyone.

Love

Justine and the team at MNHQ

OP posts:
Thread gallery
7
ChandlerIsTheBestFriend · 08/04/2020 15:09

*few

EmpressLangClegInChair · 08/04/2020 15:10

Restrict reporting to paid members only!? Dear God

No no NO, I didn’t mean that at all! There are a load of rather unpleasant transactivist types who openly monitor FWR threads from Twitter & tweet MNHQ to report posts they don’t like, despite not even being signed up. I meant that only people with actual MN accounts should be able to report, free or otherwise.

VegetableMunge · 08/04/2020 15:10

I dont think the suggestion that reporting be restricted to members meant paid members. It's to stop TRAs sitting on Twitter reporting posts, sometimes from ages ago, and having them deleted.

That would certainly have to end for me to be willing to donate even to a general, more anonymous fundraiser, much less one where my donation would link in any way to my username.

Doobigetta · 08/04/2020 15:10

I’d be happy to pay. A fiver a month for the amount of time I spend here is nothing. But I share the concerns of others. If I’m a paying customer I expect to be protected from the misogynists who patrol these boards looking for feminists to dox, not the other way around.

truthisarevolutionaryact · 08/04/2020 15:10

FortunesFave
The poster was discussing the fact that MNHQ accept reports from external random self appointed monitors on twitter if they are unhappy with posters on the FWR board. They've never signed up to Mumsnet but have been allowed to monitor from afar.

vanillandhoney · 08/04/2020 15:11

Restrict reporting to paid members only!? Dear God.

That's not what was said. At the moment, you don't have to be signed up at all in order to report a post.

SoupDragon · 08/04/2020 15:11

Yes I read it in full

Apart from this bit Rest assured we remain committed to always providing a free version of the site, as we fundamentally believe that access to the advice and support Mumsnet offers should not depend on your ability to pay.

So, no expectation at all. Unless you are specifically trying to be awkward.

Saucery · 08/04/2020 15:11

Oh dear puzzledandpissedoff that does not make for comforting reading Shock
Looks like we might not be safe, secure or accurate with Stripe, either.

thegcatsmother · 08/04/2020 15:11

What happens when the need for financial support from members stops? When the pandemic has hopefully died down and advertisers are back to their normal spend, will the 'Premium' service be suspended? I would subscribe on that basis.

JustineMumsnet · 08/04/2020 15:11

[quote Puzzledandpissedoff]Oh dear ...

uk.trustpilot.com/review/stripe.com[/quote]

I really don't think Deliveroo, Booking.com and Made.com would use them if they were unreliable Puzzled...

OP posts:
ChandlerIsTheBestFriend · 08/04/2020 15:11

This post highlights a real issue. The two-tier Mumsnet will cut out many women who really gain from the valuable information to be found here. Certain members of society simply don't have 4.99 a month...not a hope in hell for them to join.

You’re not understanding correctly. There will be no fee to join MN. All the content remains the same. The only thing the subscribers get is fewer ads.

GlendaSugarbeanIsJudgingYou · 08/04/2020 15:12

Stripe is perfectly fine.

Jesus.

FortunesFave · 08/04/2020 15:12

Ah! Thanks for the clarification on the reporting! Sorry!

JingsMahBucket · 08/04/2020 15:13

@FortunesFave
Your reading comprehension needs improvement and you need to take your finger off the trigger. The other poster didn’t say “paid members”, just “members”. You are currently a member of the site by being a user with a screen name even though you aren’t paying. Slow your roll. You’re trying to find reasons to complain.

Glowcat · 08/04/2020 15:13

No one is making you subscribe. If you don’t want to or if you can’t, fine. There’s no need to be a cunt about it.

JustineMumsnet · 08/04/2020 15:13

@thegcatsmother

What happens when the need for financial support from members stops? When the pandemic has hopefully died down and advertisers are back to their normal spend, will the 'Premium' service be suspended? I would subscribe on that basis.

No the idea is to keep it, as said, we're hoping to roll out features and offers that will mean that folks will actively want to subscribe to Premium irrespective of the economic climate and Mumsnet's financial health because they'll see the value in it.

OP posts:
QuaffthisKindNepenthe · 08/04/2020 15:14

Booking.com have not been covering themselves in glory recently.

LetTheCabbagesDie · 08/04/2020 15:14

fewer ads... why would anyone pay for fewer ads, it should be none. Sponsored for competitions and MN recommends threads are fine, but I’m not paying £50 a year for fewer ads. I want none at all for that money.

I get Netflix or Amazon Prime for a similar amount and that has a much higher value and in the case of Netflix, no ads.

BoreOfWhabylon · 08/04/2020 15:15

Frothers frothing without reading properly.

Plus ça change

Somerville · 08/04/2020 15:15

Subscribers who are suspended or banned should have their subscriptions refunded for the time in which they cannot access the site. Keeping their payment for the rest of the month or year would be inciting them to switch on VPN and reregister - MN will be inundated with PBP stinging with the injustice of being locked out from a service they’ve paid for.

FortunesFave · 08/04/2020 15:15

Chandlers they've said the following too

Over the next little while we’ll look to add some extra features: things that people have requested regularly like editing, sorting posts by the OP, and reading offline.

I assume this will only be for paid members. Otherwise, why mention it?

Also this it’s definitely not the finished article, but it’s free of banner advertising,

So...more benefits to be announced.

Interestedwoman · 08/04/2020 15:15

All paying gets you is a fee less ads. For £50

@ChandlerIsTheBestFriend IDK what we get for £50 a year and I don't care.

I think the site is awesome and helps loads of women, and am happy to pay a few quid a week to support it during this difficult time (I'm disabled and unable to work but I have enough to cover £5 a month or less as have everyone, and am happy to prioritize it because I love the site's mission.)

FortunesFave · 08/04/2020 15:16

Chandlers and this...

we're hoping to roll out features and offers that will mean that folks will actively want to subscribe to Premium irrespective of the economic climate and Mumsnet's financial health because they'll see the value in it.

FortunesFave · 08/04/2020 15:17

So the free version WILL be less valuable. Of course it will or people wouldn't pay for the better version.

It will be the middle class site it started out as.

FortunesFave · 08/04/2020 15:18

Wonder if NetMums are doing the same?