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Mumsnet Premium membership - please support us if you can

999 replies

JustineMumsnet · 08/04/2020 13:17

Hi folks,

First and most importantly, I hope you and yours are safe and well, and that you all stay that way.

After 20 years of unreasonableness, rofls, wtfs, advice and support, and the odd lawsuit, it's fair to say that we are as close as we’ve ever been to existential difficulty.

Like many ad-funded businesses, the COVID-19 crisis has seen us take a big hit to our revenues. The businesses who would normally pay to advertise with us are slashing their marketing budgets, but lots of our outgoings are fixed and we so need to find new ways to keep paying the bills.

We’re doing our darndest to find every single saving we can - lots of our staff have volunteered to reduce their hours, we’ve cancelled all non-essential services, I've taken a pay holiday and we will use every scheme and loan available to us from the government and the bank to help tide us over. But we still need to find alternative revenue streams to ensure we don’t run out of funds in a few months...

To put it frankly, it’s squeaky bum time.

I know this is a very tough time for many of you and some of you are only just keeping the lights on yourselves. We’re sending you our solidarity and we most certainly don’t want anyone to stump up anything they can’t afford, but if you can help, please do subscribe now to our Premium service.

We’ve banged this out as fast as possible in response to the current crisis and it’s definitely not the finished article, but it’s free of banner advertising, so if you’ve ever been vexed by those (or use an ad-blocker) this might be right up your alley. Banner ads also tend to make pages render more slowly and take up bandwidth, so if you’re surrounded by bored kids streaming with their mates, step this way.

We’ve opted for a price point that we hope is doable for most and which covers the potential lost ad revenue for the majority of users. We hope £4.99 per month or £49.99 for a year (less than a pound a week!) feels a reasonable exchange for the value Mumsnet brings you, but in any case you can unsubscribe any time.

Over the next little while we’ll look to add some extra features: things that people have requested regularly like editing, sorting posts by the OP, and reading offline.

Rest assured we remain committed to always providing a free version of the site, as we fundamentally believe that access to the advice and support Mumsnet offers should not depend on your ability to pay.

And if you can’t spare any cash right now… then of course we get it. It would still be very helpful if you removed any ad blockers or clicked on affiliate links around the site when you shop, joined our insight panel or even shared the best Mumsnet threads on your social channels whenever you can - it all helps.

If you have any questions at all feel free to post them here and I'll get back to you. We also have a page of FAQs that might answer your question.

Hold tight everyone.

Love

Justine and the team at MNHQ

OP posts:
Thread gallery
7
JustineMumsnet · 08/04/2020 17:57

[quote BIWI]@JustineMumsnet I know you considered but discounted asking for donations, in favour of this new premium offer - but it seems like lots of posters would like to make a donation, so why not open that option up as well?[/quote]

I think we'll see where we get to on subscription for now - I'd like to make it really compelling for folks so they saw the value in it and it didn't feel like a gift but a value exchange but obviously I'm not ruling anything out in the current times! Thanks very much for your support btw Smile and take care.

OP posts:
Eggcited · 08/04/2020 17:58

Can we get that funky quote facility you have, Justine?!

Agreed. I had no idea that this feature was already implemented into the site. Is there a resaon us normal posters don't have access to it?

Datun · 08/04/2020 17:58

Is there such a thing as being able to pay a subscription, without linking the username to the actual person?

How will you give the username the benefits, if they remain anonymous, is what I'm thinking.

I'm happy to contribute, but not at the expense of my anonymity.

JustineMumsnet · 08/04/2020 17:58

@drunkyhumptydumpty

Forgive me not using the right jargon but.

Will the same tech people be running the paid site and the free site?

The site is the same - it will just have a few extra bits and bobs - so yes the same people.

OP posts:
ProtectAll · 08/04/2020 17:59

To the OP who only has a debit card, stripe (the payment service being used) will accept it, I think the developers need to update the user text, anyway I have subscribed as this is my link to the outside world.

JustineMumsnet · 08/04/2020 18:00

So, thanks to all for your input and especially to the 200 odd folks who've already subscribed. It's really much appreciated. I'm going to take a break from this thread and work on getting up some FAQs which hopefully will cover everything on here and more. But obviously please do keep the questions and ideas coming.

OP posts:
thereisfreedomwithin · 08/04/2020 18:02

I'd buy shares :)

Scissorsnglue · 08/04/2020 18:02

Losing our anonymity the next time there is a breach is a deal breaker.

myidentitymycrisis · 08/04/2020 18:02

this might be the motivation I need to get off MN!

CrazyTimesAreOccurring · 08/04/2020 18:03

''the 200 odd folks'' well how rude! Wink

Totallycluelessoverhere · 08/04/2020 18:06

I really think if people are going to get banned and they have subscribed then they should be refunded in full for the unused part of the subscription. It’s not good enough to say ‘well if you pay monthly then the most you will lose is £4.99’ when a lot of people who have paid annually could potentially be banned.

bumblingbovine49 · 08/04/2020 18:10

15 seconds to edit a post would render the feature almost pointless. I understand the limited time in order to avoid massively changing the tone or topic of a thread, but you'd have to have ninja skills to spot and edit typos in that time.

I don't understand the need for an edit button. There is the 'preview message' function so that you can check something before posting. If you really make a big mistake you can posts a correction. I think not having an edit button is good, particularly if it encourages some people to think a bit before they post

thethoughtfox · 08/04/2020 18:10

I'd buy it.

FlaviaAlbiaWantsLangClegBack · 08/04/2020 18:10

Thanks for that info MyVisionsComeFromSoup. Seems like it'd pose risks for anonymity for FWR posters then.

Bdayupset · 08/04/2020 18:15

How come everyone here so keen to hand over money, but most people asked on aibu if they would pay, they said no? Weird.
Think about your personal/financial info people. Why take a risk?!

HarrySnotter · 08/04/2020 18:19

I'm not sure I will. We're having to cut our cloth like many, many other people so even this small amount is not something I'm willing to pay at the moment, not until I know how things are going to go for us financially.

PanicAtTheDiscLo · 08/04/2020 18:19

Hi @JustineMumsnet I’ve not got a pot to piss in at the mo, but your site has saved my life. And for that I truly thank you.

I totally get why you need to look at this and why you might look at making extras part of the sub. But I really do implore you if you’re going to make an edit function, make it for everyone. There are trolls who can afford a fiver a month.
I will never forget hiding in a public loo when I had been outed by a friend of an abusive partner, trying to contact HQ to get things taken down.

I know we’ve been asking for edit for yonks and there have been reasons that we’ve not got it but please don’t make it a pay function.

Thanks for everything- I would love to donate a couple of quid if it would help?

FfsCorona · 08/04/2020 18:20

It seems really off that Mumsnet are being quizzed about their profits and staff like a naughty child 😐

They are a business offering a premium service, it’s not compulsory. I’ve been here a long time, since we left bounty forums en masse whenever that was.... can’t afford to sign up I’m afraid but I’m grateful a free version will continue.

Also if you’re looking to use PayPal consider Braintree rather than stripe.

Puzzledandpissedoff · 08/04/2020 18:22

Have you considered inviting those who can afford it to also pay for an extra subscription for one person who can't afford it (randomly selected at your end) to get into the premium bit?

How would HQ even begin to know who could afford it and who couldn't? Given the all-too-frequent begging threads on here, surely they'd be buying themselves a whole load of trouble?

Not too sure about the donations idea either, TBH, when it would be only too easy for pressure groups to give generously to access the site via a chosen spokesperson. I realise HQ have said all will be treated equally, but in these difficult times it would be an unusual business who stuck to that if there's a lot of money involved - and TBF they wouldn't even necessarily know who was behind the donation

MoleSmokes · 08/04/2020 18:23

SarahInAccounts - Not necessarily. The forum I run has a facility for seeing what was there before the edit.

It is no help "seeing what was there before the edit" when "the edit" can occur at any point after people have replied. I mostly visit FWR and threads can be very fast moving. Dozens of replies could be posted before a post is edited. At the moment, if a genuine correction is needed it is usually the post immediately afterwards and the situation is completely transparent.

DGRossetti - "Hundreds of other forums manage without too many complaints."

You visit "hundreds of forums" and know this for a fact? I have been moderating all manner of "special interest/hobby", professional and political Forums and Facebook Groups for 20 years.

Free editing of posts by users is usually helpful and not abused because most users are decent people who do not set out to cause problems. However . . . it is the easiest way for a troll or troublemaker to wind everyone up and cause a huge problem and that is exactly what happens.

Other times someone can think better of an angry/insulting/red-mist post, edits it after others have responded and it leaves a whole host of people looking like jerks for apparently responding intemperately to what seems to be a reasonable post. Even when edits are visible, or can be revealed as on Facebook, the damage is done.

This sort of thing can leave a very bad taste and destroy the atmosphere of trust that makes a forum a "community" rather than a bunch of random strangers.

Facebook Groups are a nightmare to moderate when there are complaints and people edit posts. You might have to trawl through repeated edits looking at time-stamps to work out if a complaint is justified. The outcome might be that someone is permanently banned so it has to be done.

Things might look fine on the surface of Forums that you visit but behind the scenes there might be Mods losing the will to live while they mediate between members and try to sort out "who said what, when".

I post almost exclusively on the FWR Board on Mumsnet, which is already bedevilled by trolls and "goady fuckers". It is also heavily "monitored" by non-members who screenshot content and share it on other platforms, as well as reporting posts and threads after the trolls and GF's have wound people up - or have used sock accounts to insert offensive content.

I am 100% certain that these people would abuse an unlimited Edit function! The cost of a Premium Membership would be unlikely to deter them as it is obvious from the content posted by some of these accounts that they are shared between people who team-up to cause problems for Mumsnet members posting on FWR.

Please believe me, just because you are unaware of problems on other forums you visit it does not mean that there are no problems. They might not be targeted by trouble-makers in the same way as some Mumsnet Boards.

ps. FWIW I will pay up to keep Mumsnet afloat. I am not wealthy but my expenses are reduced due to Covid-19. This is something that is "non-essential" but that I would prioritise.

Moderation of FWR, in particular responding to unreasonable complaints from non-members , can be infuriating and I would second everyone who has complained in previous posts.

I would add that the banning of certain terms, like "TiM", because they "offend some trans people" sticks in my craw. In doing so, Mumsnet is favouring a sub-set of trans people. It is notable that trans people who post in good faith on FWR usually state that they are not offended by such terms.

However, Mumsnet offers what few (any?) other sites offer in that Politicians are willing to engage directly with members (there is a record of Parliamentary achievements on the site somewhere); it is on the open internet rather than behind a pay-wall and so provides an invaluable resource and support for so many women - who do not even need to register in order to benefit.

I would much rather see Mumsnet survive than fold for lack of cash. It is not perfect - but what is?

Could it be improved? Yes - but members will never all agree on everything that would be an improvement.

The Edit Button might come - and I hope I am proved wrong about the trouble that I think it will cause.

One thing that almost all of us who are anonymous on FWR are rightly concerned about is the ability to remain anonymous and not be doxxed. I am going to risk subscribing but I really wish it was not a risk.

There are plenty of people here explaining that the risk is too big for them to take in view of the real life consequences that could follow, like losing their jobs due a false accusation of "hate speech" being logged with the Police - and no right of appeal. Or women being tracked down by abusive ex-partners or stalkers.

This above all else needs to be taken much more seriously by Mumsnet - the safety of members. Not just "Premium Members" - all registered members.

TheProdigalKittensReturn · 08/04/2020 18:25

Sorry, but no, and I will tell you why - the Emma the intern mess, and the lack of clear communication about what steps have been taken to avoid it happening again. In terms of organizational structure an intern should never have had access to the information that she leaked, or the ability to easily cut and paste that information into whatever format she saved it in. I haven't seen anything that's convinced me that better data handling procedures have since been put in place.

I've used Stripe. Stripe itself I'm OK with in terms of relative confidence in its security, but that isn't going to be much help if the organization using it doesn't have appropriate policies in place in terms of who has access to it and a solid track record of making appropriate judgement calls on who to give that access to and how to handle employees who fail to handle user data appropriately.

There's a major trust hurdle to get over there, unfortunately.

ChandlerIsTheBestFriend · 08/04/2020 18:26

anyway I have subscribed as this is my link to the outside world.

Just to let you know, incase you’ve misinterpreted, you won’t lose access to MN if you don’t subscribe. The only thing the subscription gets you is reduced ads. Everything else is the same.

Hate the thought of people thinking they’re going to lose their link to support if they don’t subscribe!

CollaborativeBee · 08/04/2020 18:27

I will if you get an edit button.

I have to name change to avoid having a mountain of posts with my details. I've no control over this. It would be nice to go back over old posts and take out identifying details. I've asked before. The answer has always been no.

I'll ask again??!

PatchworkElmer · 08/04/2020 18:29

@JustineMumsnet would it be possible to make a donation, rather than subscribing?

drunkyhumptydumpty · 08/04/2020 18:30

The site is the same - it will just have a few extra bits and bobs - so yes the same people.

@JustineMumsnet In the nicest way possible they can't keep the site running at the most basic level at times.
It's been unusable for weeks periodically.

How are they going to continue running the site at a workable level and now keep on top of the added features?

I would be furious if a product id overpaid for wasn't working.