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mintkat · 16/04/2018 06:45
Reported some very nasty posts last night and a bit shocked they’re still up. Wondering what hours MN actually looks at reports- is it only office hours?
SophieLMumsnet · 16/04/2018 12:33
Hi Mintkat, thanks for your feedback on this.
We're really sorry we weren't able to get to this thread as quickly as we would have liked. We know those posts were especially nasty and very upsetting to many MNers, not least the OP, who we've been in touch with off the boards.
Our moderators are on duty seven days a week until pretty late at night, and we have a really great volunteer nightwatch team, who have the ability to hide problem threads until MNHQ can take a look. A thread like this one which generates a lot of reports will usually trigger an automatic mail to the nightwatchers - we'll double check this is working correctly.
At the moment the busiest times are during the day so it makes sense to direct our resources there, but we'd certainly give overnight moderation more thought if that looked to be changing.
HebeMumsnet · 23/04/2018 11:54
Hi there Weezol. So sorry - we missed your last post on that thread.
In answer to your question, no, no need to report each individual post. If you report on just one post but put in the comment box when you report that they're posting all over the thread (or all over the site in some cases) we can pick up all their posts at our end and delete them.
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