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MNHQ - please can you clarify your policy on fraud?

10 replies

justanothernameagain · 07/08/2017 15:01

THREAD ON GENERAL FRAUD - please do not delete.

If someone is accused of committing fraud via MN, by several MNers.
If said MNers have a load of evidence they would like to share with you.

Do you see it as your role to investigate and forward to the police?

Or do you just want to get the site "back to normal" and take a hands off approach?

@katemumsnet please can you clarify?

KateMumsnet · 07/08/2017 21:29

Hi all

We're going to post on this thread rather than the others to keep it all in one place, and also because it cuts to the heart of the issue, we think.

The answer is, of course, yes - if we had evidence that a fraud had taken place, we would certainly pass that on to the police. Unless and until we had that information we simply couldn't act; so we'd always ask people to get in touch if they had it.

It's worth bearing in mind that a JustGiving page which doesn't benefit a registered charity isn't fraudulent in itself. Also that people who've been bereaved do often behave in ways that can seem, for want of a better word, odd. We can't vouch 100%, but as we've said on the other thread, we don't have anything that leads us to conclude that the fundamental, desperately sad aspects of this case aren't as stated - a wife who is very recently dead after a tragic illness, leaving a bereaved father and son.

We understand that some of you don't agree - and if you do think you've got something which would change our view, or you personally have been approached in an upsetting way, please get in touch. What we can't let you do is to speculate on the thread without evidence - that's troll hunting and is against TGs, so we'll have to act on that.

We also feel we'd be remiss if we didn't remind everyone that fraud is a very serious thing (obviously, sorry) - and that, when you post on a public forum you are legally responsible for your own words, should the person in question wish to take it further.

Generally, we're honestly trying to do the right thing in often cloudy circumstances - to balance the need to remind people to protect themselves, with the need not to impugn, without solid justification, the integrity of a possibly very vulnerable individual, for whom the consequences could be devastating.

But we hope that most of you can understand that we're just not set up to do forensic detective work. Usually all we can say is 'we've had a dig, and all looks okay as far as we can see'. In this instance it looks like some posters weren't convinced, so we followed up with the equivalent of 'yes, we've had a real proper dig, and we honestly can't see anything wrong'.

With hindsight, we should probably have just left it at the first post - and as I said on the other thread, we're going to think further here about how we can give MNers the kind of steer that they often request without appearing either to endorse individuals unreservedly or damn them with faint praise.

We're also going to change the rules so that only registered charities can be promoted on the charities' noticeboard - it's a shame because the board was in part set up for MNers to give a push to unofficial stuff along the lines of 'My child's doing a half marathon to raise money for his school' - but it's probably better this way. Clearly, our moving one of the original threads to that board appeared to many to be an endorsement - it wasn't intended to be anything other than neutral, but we can see that it was confusing and we're really sorry about that.

Once again, if you've got any evidence that you think would make us change our view, or you've been personally involved, please do get in touch via [email protected], but please don't speculate on this thread otherwise.

Thanks all

MNHQ

KateMumsnet · 07/08/2017 21:48

@Mychildcouldnotbreaatfeed

Kate. What about Katherine's reply to me telling me to take it to the thread?

How does that sit with report report report?

Hi Mychild

I'm going to have to do a bit more digging on this I'm afraid. I suspect this is miscommunication on our part, sorry- we'd certainly never intentionally advise a reporter to take it up on the thread . That's honestly the last thing we'd want.

KateMumsnet · 07/08/2017 21:50

@Saucery

KateMN, why not just lock this thread?

Saucery - hope not to have to but will consider if we have to. Obviously we'd much rather not.

KateMumsnet · 07/08/2017 21:55

@Mychildcouldnotbreaatfeed

The evidence was on the threads.

It's google. Not forensic detective work

Also. What about the post in the thread that said you'd gone "above and beyond" and he checked out?

Hi Mychild - it would be great if you could mail in with links to the evidence on the threads.

KateMumsnet · 07/08/2017 22:10

Apols Mychild - of course you can't mail in links from a deleted thread. I meant just 'mail in' - sorry (late).

KateMumsnet · 07/08/2017 22:28

@Mychildcouldnotbreaatfeed

Also. What about the post in the thread that said you'd gone "above and beyond" and he checked out?

I'm coming late to the timeline, but I think that 'above and beyond' refers to a telephone conversation between a senior member of the team and that particular poster. I'll come back and confirm that tomorrow. I've also had a telephone conversation today, for what it's worth - no way to be certain but personally, I don't think it was set up. There's simply no real way to vouch 100% though, as we've said.

KateMumsnet · 07/08/2017 22:36

@Mychildcouldnotbreaatfeed

Kate. What about Katherine's reply to me telling me to take it to the thread?

How does that sit with report report report?

Hi there - I've had a look at this now and in fact when you place it in context, it reads a bit differently. We were responding to a general statement you made about the threads - that they were 'evil and horrible' - rather than doubts about their veracity. Sorry for the confusion though.

KateMumsnet · 07/08/2017 22:42

I'm sorry Mychild - are you saying that someone has reported this and we've ignored it? I'm very concerned if this is the case, because as far as I'm aware we haven't had any reports from MNers who've received predatory PMs - we would definitely have followed up if we had, and in my post above I've appealed for anything like that to be reported directly to us as soon as possible.

KateMumsnet · 07/08/2017 22:56

No, we didn't say that, Mychild. What I said is that i wasn't aware that we'd received any first-hand reports - I mentioned it because it sounded though you might be saying that you had yoursefl reported first-hand experience to MNHQ or knew of someone who had?

We're going to have to leave it here for tonight I'm afraid, but we'll continue to review things at our end tomorrow. In the meantime, please do get in touch via [email protected] if you've got anything that you think would materially affect our position - otherwise please do avoid speculating on this or any other thread.

Thanks all.

KateMumsnet · 07/08/2017 23:23

[quote CoteDAzur]@KateMumsnet - "above and beyond' refers to a telephone conversation between a senior member of the team and that particular poster."

Jesus Christ.

So MNHQ declared you are reasonably sure that "David" is who he says he is because a number was called and there was a male voice on the other end who told you some stuff? Shock[/quote]

Ah no, that's not actually what I said about the circumstances of either call, Cote. And I mention it partly to acknowledge that nothing is 100%.

(Also, it would be great if folks could have a look at Justine's post about MNHQ staff - we're really keen that the conversation stays polite.)

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