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See all MNHQ comments on this thread

Original poster

That really wasn't well handled was it MNHQ?

189 replies

ASorcererIsAWizardSquared · 14/08/2015 11:37

Yes, this is a telling off.

Your communication over the Calm Down Jeffrey incident was atrocious.

I find it shocking that you can be sat there, posting to us that all is well and under control when we can see, in front of our very own eyes, that someone was hacking MNHQ posts and editing them, and also posting under posters names and editing other posts as well as deregging and banning other users who insulted them.

The response from you was seriously lacking, on top of your coquettish rubbish about not putting 50p in the meter when you went down over night.

Its not on.

You have a duty to your posters when these things are happening to keep us all informed, we're not stupid and we deserve to be treated with a little more respect. Not fobbed off with half truths and blatant lies.

OP posts:
Samcro · 14/08/2015 17:04

i lost classic. I can't get it back, I am too old for all this new stuff

usualsuspect333 · 14/08/2015 17:07

Thanks Rebecca.

PlentyOfPubeGardens · 14/08/2015 17:10

I think you did alright Brew Flowers

exLtEveDallas · 14/08/2015 17:44

Rudeness is subjective OP. I found your post to MNHQ extremely rude, and was irritated enough to be rude myself (although as it's probably the swearing that distressed you, I am willing to apologise for that - I have the mouth of a docker).

Your tone put my back up, and I posted in kind. You didn't "tell them you thought they'd made a mistake" you 'told them off' (your own words). Maybe look inwards first before complaining about me.

Queenbean · 14/08/2015 17:58

LtEveDallas

Totally agree with both posts

This is a free forum. If you don't like it, do feel free to go elsewhere. Mnhq do not "owe" you anything.

AnyFucker · 14/08/2015 18:05

There are other parenting chat sites.

Viviennemary · 14/08/2015 18:17

I missed it all too. Tried to log in and only go the phone lay out with the lists. So gave up. I don't get about personal details. It's nobody's bank account or anything like that.

CoogerAndDark · 14/08/2015 18:30

Could always start your own? Wink

tribpot · 14/08/2015 18:56

This debate crops up regularly - do posters have any right to criticise MN when they allow free access to the site?

Justine gave an interview a couple of years ago which sheds some light on this. Mumsnet Limited wants to take a consultative approach with its users. Being MNers, we don't wait to be asked, we 'consult' at will.

Mumsnet Limited is a company worth (several) million pounds. You can read their accounts on Companies House if you like, I just did. This isn't a charity, it doesn't provide the forum purely as a nice thing to do. The forum feeds the business and the business feeds the forum. That's fine, no-one's expecting Justine and the other directors to sleep rough under Waterloo Bridge to keep us all in biscuit icons. But effectively the userbase is a business asset - Netflix don't sponsor threads to discuss films on the site in order to hear what the Mumsnet staff think of them.

Finally, MNHQ have never said they don't want to receive feedback from the community, far from it. They may fail to act on it with depressing regularity (drop down menus at the top of the page, anyone?) but if they don't want to read it they are free to ignore. This isn't the same as being invited into Justine's house and going 'don't think much of that wallpaper, and those curtains have got to go'.

ItsAllGoingToBeFine · 14/08/2015 19:00

Of course, the flip side of this is that if they provide unsatisfactory customer service the user will simply go elsewhere, as has been suggested throughout this thread (although in the context if "if you don't like it, leave")

Maryz · 14/08/2015 19:01

This reply has been deleted

Message withdrawn at poster's request.

usualsuspect333 · 14/08/2015 19:03

It is in MNHQs best interests to keep their posters happy.

More posters, more clicks.

CoogerAndDark · 14/08/2015 19:04

They set it to a sort of cached version while they chased Jeffrey around with a broom with their skirts tucked in their knickers?

00100001 · 14/08/2015 19:06

OP you pay fuck all so much to use this site and have every right to demand and dictate how this site should be ru and you obviously know how to admin a site like this waaaaaaay better than MNHQ, why don't you ask for a refund and then hop over to Mumsnet Towers and show them how to run it properly?

00100001 · 14/08/2015 19:07

You can't run a massive website like this by committee... Hmm

usualsuspect333 · 14/08/2015 19:10

MN is a business. That business needs customers.

No point advertising on the site if every fucker posts elsewhere.

Glitteryarse · 14/08/2015 19:11

I think ASorcererIsAWizardSquared you need to get a life. It's an on line parenting forum not the UN. Nothing you post on line is safe, it's the risk you take when you join anything.

I think it was handled ok. No one was killed, no one lost their home, lost their job. If it pisses you off so much your free to leave. No one forces anyone to stay.

usualsuspect333 · 14/08/2015 19:12

I should think that MNHQ would like as many people to stay as possible.

CoogerAndDark · 14/08/2015 19:17

I think Talk is a teeny tiny bit of the whole enterprise and they couldn't give a stuff about individual members acting like their opinion matters.

Which isn't even a criticism really. Just a reflection on how big the site is, the advertising it generates and the perfectly polite but resolutely corporate replies to hackers, trolls and whingers.

Glitteryarse · 14/08/2015 19:19

usual I agree. But not every body can be pleased and nobody is forced to stay.

Stamping your foot never changed anything.

HoneyDragon · 14/08/2015 19:19

Back in the day lots of us paid voluntarily toward the site.

If it meant it were less shit I'd be happy to do so.

Justine has, often admitted, she's pretty much winged it in terms of developing this site.

I'm never going to fawn and be grateful for Mnet .... No users no revenue. The benefits are mutual.

And yes there are other parenting chat sites, they don't seem to be as attractive to or targeted as much by unpleasant anti women agenda driven trolls though. Is that because of Mnet users, or Mnets attitude to its users? Who knows?

CoogerAndDark · 14/08/2015 19:25

It's a bit of a throwback to when MN was a brand that had something to say about women and society imo. When it was a front runner in the field.

usualsuspect333 · 14/08/2015 19:29

I am under no illusion that MNHQ give a shit about what I or anyone else thinks about the site.

But they do give off the 'we are interested in your thoughts vibe'

CoogerAndDark · 14/08/2015 19:33

It'S a fakey vibe.

It's You as in You Who Buy Shizzle Through Clicks On MN.

Glitteryarse · 14/08/2015 19:33

Tbf fair there is constructive feed back and spitting your dummy out.