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See all MNHQ comments on this thread

That really wasn't well handled was it MNHQ?

189 replies

ASorcererIsAWizardSquared · 14/08/2015 11:37

Yes, this is a telling off.

Your communication over the Calm Down Jeffrey incident was atrocious.

I find it shocking that you can be sat there, posting to us that all is well and under control when we can see, in front of our very own eyes, that someone was hacking MNHQ posts and editing them, and also posting under posters names and editing other posts as well as deregging and banning other users who insulted them.

The response from you was seriously lacking, on top of your coquettish rubbish about not putting 50p in the meter when you went down over night.

Its not on.

You have a duty to your posters when these things are happening to keep us all informed, we're not stupid and we deserve to be treated with a little more respect. Not fobbed off with half truths and blatant lies.

OP posts:
Maryz · 18/08/2015 17:42

This reply has been deleted

Message withdrawn at poster's request.

ThumbWitchesAbroad · 18/08/2015 17:45

Well why in hell was it deleted then?! Hmm

Chipsahoythere · 18/08/2015 17:47

How odd!

SkullyCat · 18/08/2015 17:52

::eye roll::

Apparently it was classed as sock puppeting, which i didnt think about when i posted.. my apologies.

I am the OP.

I still think some people owe the OP an apology!

GraysAnalogy · 18/08/2015 17:54

Those saying MNHQ don't owe anyone anything, they don't, but what they do have is a duty of care for it's users and to protect them from web attacks. Giving out warnings of attacks is par of the course when you run a website, so people can safe guard themselves.

Maryz · 18/08/2015 17:56

This reply has been deleted

Message withdrawn at poster's request.

Chipsahoythere · 18/08/2015 17:59

I think it's pretty poor!
They could have just reset passwords a week ago even if they weren't certain he had our data

ThumbWitchesAbroad · 18/08/2015 18:04

Yebbut, if they'd done that without knowing what he had and where he was and before they'd locked down his points of entry, then it would have been pointless and we'd all have had to do it again after they'd found all that out.

But yes. It's a bit shit.

SkullyCat · 18/08/2015 18:05

everyone had the option to do that any way, which i did, and again today just in case.

Chipsahoythere · 18/08/2015 18:06

Do they even know for sure his point of entry though at this time? Good point.

tribpot · 18/08/2015 18:07

Or even before a mass reset, they could have gone on the thread and said 'as a precaution we advise changing passwords' - yes, possibly it was too early to tell if it was safe to change passwords, but then it was probably too early to have had the site in write mode. I remain convinced the only reason the site came back is because Jeffrey got bored of his DDOS (not surprising as it's not the most exciting hack in the world unless you've got a load of people kicking off on other forums, as happens when the Playstation Network gets hacked every Christmas).

Maryz · 18/08/2015 18:08

This reply has been deleted

Message withdrawn at poster's request.

Maryz · 18/08/2015 18:09

This reply has been deleted

Message withdrawn at poster's request.

ItsAllGoingToBeFine · 18/08/2015 18:13

MaryZ I completely agree with you!

HarveySchlumpfenburger · 18/08/2015 19:23

They don't seem to be very clued up at all MaryZ. The fact that they don't seem to think that they could have warned users to change passwords for any sites that they share a password with a week ago, but are focusing on not wanting to tell about the swatting attack speaks volumes IMO.

I went back and looked for the Heartbleed thread. They told users that the site had been affected by heartbleed and they were fixing the issue but there was no need for users to change passwords because no one could possibly have obtained the passwords. Shortly before someone logged in and posted as Justine. They don't seem to have learnt from that at all.

CloserToFiftyThanTwenty · 18/08/2015 22:21

Maryz - I agree with you

DadSecurity · 18/08/2015 23:51

Incoming twitter.com/dadsec

UrethraFranklin1 · 18/08/2015 23:59

I think a lot of people forget that they aren't the customer on a site like this. They are the product.

DixieNormas · 19/08/2015 07:08

This reply has been deleted

Message withdrawn at poster's request.

tribpot · 19/08/2015 07:10

You can get to the list from Jeffrey's new twitter feed, yes.

LauraGrooves · 19/08/2015 07:44

I totally agree, seems like the security of the site was not up to much and I haven't eben got an email from HQ about this. Wondered why I couldnt logon!

ThumbWitchesAbroad · 19/08/2015 07:44

It links to it, yes Dixie.

GraysAnalogy · 19/08/2015 16:53

I think a lot of people forget that they aren't the customer on a site like this. They are the product

Who by every page we visit make money for Mumsnet, people forget this I think.

On another note, when I volunteered as a moderator on a forum for a people with a specific health condition, we were given training on how to respond and support members during a cyber attack.

SoDiana · 19/08/2015 17:37

Why is the media reporting that no complaint has been received by met police?

SoDiana · 19/08/2015 17:39

Has mumsnet.com not seen these events as a crime to be reported? ????