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Due to a security breach we are resetting all passwords across Mumsnet

729 replies

RebeccaMumsnet · 12/04/2014 17:32

Following the recent security breach related to Heartbleed we are reseting the passwords of all users.

On Saturday 12 April, we will remove all passwords from our system and to use the site, you'll need to reset your password by clicking on the password reset link.

Type in your email address and click the 'Request reset' button and you will receive a mail to your Mumsnet registered email account. (You will need to click on the link in the mail within 30 minutes of receiving it, without changing the device you're using i.e swapping from phone to laptop, or you'll need to request a further reset).

If you do not receive a mail, please check you spam folder. The password reset mail will come to the email you used when you first registered with Mumsnet.

If you don't receive or can't access your reset mail, please [email protected] for help.

We are very sorry for all the fuss. We want to assure you that we followed all the published steps to protect members' security as soon as we became aware of the heartbleed security risk, but it seems that the breach occurred prior to that risk becoming known.

Most importantly, if you use the same password here as elsewhere, we strongly recommend you change your password on the other sites too.

Thanks,

Justine & the MNHQ team

OP posts:
doobedoobedoo · 12/04/2014 20:14

Pretty sure you can use special characters because I did - did it explicitly tell you you couldn't?

Afraid so, Rowan - the same as DAISY experienced.

I will see if I can manage to use characters when doing a standard password change, rather than an emergency one!

Maryz · 12/04/2014 20:15

This reply has been deleted

Message withdrawn at poster's request.

doobedoobedoo · 12/04/2014 20:16

Internet Explorer, latest version (can't remember - IE10?) and PC.

magimedi · 12/04/2014 20:19

I just changed my password as instructed to (have already changed every other password I have) & have logged out & logged in again with new pw with no problems whatsoever.

Wine time now!

LackaDAISYcal · 12/04/2014 20:19

I'm using the latest version of firefox and windows 7

SetPhasersTaeMalkie · 12/04/2014 20:20

I didn't think Amazon or eBay were vulnerable. Where did you read that maryz?

LackaDAISYcal · 12/04/2014 20:21

ebay have a notice up saying they were not compromised.

LackaDAISYcal · 12/04/2014 20:22

and on a laptop

HarveySchlumpfenburger · 12/04/2014 20:24

I've read they weren't, I've also read that they might be. I think with amazon there's a bit of confusion as they run some web services as well as their online website. I think the web services that are vulnerable and that amazon.co.uk and amazon.com etc are fine.

Better to change it anyway just to be on the safe side.

Lucked · 12/04/2014 20:24

Sorry HQ I am not getting this to works.

When I click on link in email it says link expired despite being within 5 mins of requesting it.

coffeeinbed · 12/04/2014 20:25

If the list of those who have been compromised is short, then could MNHQ let them know and delete their posts?

Sorry, if this has been already asked.

Ephedra · 12/04/2014 20:26

I have now changed so many passwords that I can't remember all of them or what websites they are for.

Sirzy · 12/04/2014 20:29

I don't have access to the email address I registered with anymore (well I can't remember the password or it!) does that mean I need to set up a new account or can i somehow change the email it is linked to?

ValentineWiggins · 12/04/2014 20:33

Can I ask which of the following bits of information were available:

User Name
Email Address
Password

Because if email address WASN'T exposed then most people are probably less in trouble than they might be panicking - I somehow suspect based on most of the user names I see that most people have a "mumsnet specific" user name (I certainly do) that isn't what they use on Amazon, online banking etc.

Can Tech confirm if email address was exposed?

Cheers

ohfourfoxache · 12/04/2014 20:33

Er, mnhq is this why mn has been locking me out periodically today?

Changed now but I'm buggered if I'll remember it.....

RowanMumsnet · 12/04/2014 20:34

@Lucked

Sorry HQ I am not getting this to works.

When I click on link in email it says link expired despite being within 5 mins of requesting it.

Sorry, a few people are saying this - it may just be sheer load on the system so we're advising people to wait an hour or so and then request a fresh link. Apologies

GiddyUpCowboy · 12/04/2014 20:34

There was a bit of the email, a bit of the username and a bit of the password.

GiddyUpCowboy · 12/04/2014 20:35

Wiggins and the information was taken Tuesday/Wednesday not Friday.

RowanMumsnet · 12/04/2014 20:35

@Sirzy

I don't have access to the email address I registered with anymore (well I can't remember the password or it!) does that mean I need to set up a new account or can i somehow change the email it is linked to?

If you email [email protected] we will take a look, but given the volume of mail we're getting tonight it may not be as quick as response as we would ideally like - sorry. Obvs if we're going to manually change people's email addresses we want to be sure we're definitely dealing with the genuine account holder so it will take some back-and-forth and checking and we may not be able to do it all tonight.

BackOnlyBriefly · 12/04/2014 20:35

Lucked try pasting the next link into the top of the browser. Sometimes when you click on a link in an email it leaves the end bit off and goes wrong.

It should be working as it just did for me.

Sirzy · 12/04/2014 20:36

Thanks Rowan!

Maryz · 12/04/2014 20:39

This reply has been deleted

Message withdrawn at poster's request.

Maryz · 12/04/2014 20:40

This reply has been deleted

Message withdrawn at poster's request.

Maryz · 12/04/2014 20:41

This reply has been deleted

Message withdrawn at poster's request.

GiddyUpCowboy · 12/04/2014 20:42

gmail, sky and outlook are all mentioned in the list I was given.

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