Meet the Other Phone. Child-safe in minutes.

Meet the Other Phone.
Child-safe in minutes.

Buy now

Please or to access all these features

Site stuff

Join our Innovation Panel to try new features early and help make Mumsnet better.

See all MNHQ comments on this thread

Due to a security breach we are resetting all passwords across Mumsnet

729 replies

RebeccaMumsnet · 12/04/2014 17:32

Following the recent security breach related to Heartbleed we are reseting the passwords of all users.

On Saturday 12 April, we will remove all passwords from our system and to use the site, you'll need to reset your password by clicking on the password reset link.

Type in your email address and click the 'Request reset' button and you will receive a mail to your Mumsnet registered email account. (You will need to click on the link in the mail within 30 minutes of receiving it, without changing the device you're using i.e swapping from phone to laptop, or you'll need to request a further reset).

If you do not receive a mail, please check you spam folder. The password reset mail will come to the email you used when you first registered with Mumsnet.

If you don't receive or can't access your reset mail, please [email protected] for help.

We are very sorry for all the fuss. We want to assure you that we followed all the published steps to protect members' security as soon as we became aware of the heartbleed security risk, but it seems that the breach occurred prior to that risk becoming known.

Most importantly, if you use the same password here as elsewhere, we strongly recommend you change your password on the other sites too.

Thanks,

Justine & the MNHQ team

OP posts:
maggiethecat · 13/04/2014 12:25

tried last night and did not get email until 6am today. of course i was not awake. emailed them for another and have just managed to reset.

a bit of a labour of love!

IrritatedPartyOf1 · 13/04/2014 12:35

I had to re register, total pita!

StillStayingClassySanDiego · 13/04/2014 12:47

What a bloody pissing faff!

Not you MNHQ, I did a system restore without actually realising what I was doing and have wiped my PC of everything important, including my emails.

Have ever so slightly name changed and fresh password.

And breathe!

RowanMumsnet · 13/04/2014 13:03

@StillStayingClassySanDiego

What a bloody pissing faff!

Not you MNHQ, I did a system restore without actually realising what I was doing and have wiped my PC of everything important, including my emails.

Have ever so slightly name changed and fresh password.

And breathe!

Argh no!

StillStayingClassySanDiego · 13/04/2014 13:17

I know Rowan, I could cry and dh is giving my the 1000 yard stare!

piscivorous · 13/04/2014 13:26

I have changed my password, am now in on laptop under my new password but can't get in on my phone. I'm stuck at the sign in screen which just keeps saying Invalid Login - Please reenter your details and I can't get anywhere else. I've tried the joining screen which tells me my email is in use and have tried deleting the app and reinstalling. Any suggestions please?

RowanMumsnet · 13/04/2014 13:57

@piscivorous

I have changed my password, am now in on laptop under my new password but can't get in on my phone. I'm stuck at the sign in screen which just keeps saying Invalid Login - Please reenter your details and I can't get anywhere else. I've tried the joining screen which tells me my email is in use and have tried deleting the app and reinstalling. Any suggestions please?

Hmm - is it the app that won't let you log in? Are you absolutely sure (sorry to ask) that you're putting the new password in correctly?

piscivorous · 13/04/2014 14:00

I think I am Rowan. I'll go and log out of here then try to get back in to check.

I'll go and try it now. With my technological prowess I feel a bit like Captain Oates, I may be some time...

Solo · 13/04/2014 14:08

What a nightmare!! I hate having to change something that has served me so well for years a long time. And when they say you should have a different password for every different sign in...how the hell do you remember them all?!!!

piscivorous · 13/04/2014 14:09

Aha! I'm back!
Logged out, tried to log in and it did not recognise the password despite me only setting it late last night and keeping a note of what it was, surely my brain could cope with that? I'm not sure if I'm more worried about dementia or computers gaslighting me now!
Anyway I have now reset it and am in on the laptop and phone
Thanks for the help

RowanMumsnet · 13/04/2014 14:16

@piscivorous

I think I am Rowan. I'll go and log out of here then try to get back in to check.

I'll go and try it now. With my technological prowess I feel a bit like Captain Oates, I may be some time...

DiaryofWimpyMum · 13/04/2014 14:16

I had to re-join, Ive lost the A from my name Grin and lost all thread Im on

RowanMumsnet · 13/04/2014 14:17

Oh it took me so long to post that, you'd already sorted it...

Sorry Solo Brew

passmethewineplease · 13/04/2014 15:24

I reset mine but it would not let me log in with it, have had to log in via Facebook?

SugarcoatedPoisonApple · 13/04/2014 16:04

I've had to rejoin, as changed my e-mail a while back, but forgot to add new e-mail to MN account.

That'll teach me!

DeathStar · 13/04/2014 16:09

I went to the log-in page after they sent out the email, and used the 'send password re-set' prompt where it asks if you've forgotten your password - worked straight away xx

BIWI · 13/04/2014 16:33

Rowan - I'm having the same problem as Pisci. I've changed my password on my laptop, and I'm logged in there, but I can't access the site on the app. I have double and triple checked that I've put the right password in Wink but it's still telling me that it's an invalid log in

NymodigFruOla · 13/04/2014 16:35

Thanks Rowan and Dawn. I was nearly sobbing - YKWIM Grin

Masses of Gin Wine Cake Thanks Gin Wine Cake Thanks Gin Wine Cake Thanks to all MNHQrs dealing with this!

Bizkit · 13/04/2014 16:40

Taken me ages, nearly had to re-registar but got there in the end. My email was a really old one I dont use anymore, that and tablet that is rubbish has made it take about an hr!
I havent bothered changing passwords elsewhere is it really that serious?

RowanMumsnet · 13/04/2014 16:43

@BIWI

Rowan - I'm having the same problem as Pisci. I've changed my password on my laptop, and I'm logged in there, but I can't access the site on the app. I have double and triple checked that I've put the right password in Wink but it's still telling me that it's an invalid log in

Hmmm... we will flag this to Tech BIWI

cozietoesie · 13/04/2014 16:46

Is Tech still sane?

BIWI · 13/04/2014 16:51

I don't know, but I bet the gin consumption is at record levels Grin

RowanMumsnet · 13/04/2014 16:51

@cozietoesie

Is Tech still sane?

Poor Tech - this comes after a week of them struggling with poor broadband in the office as well (because of a third-party problem, not Tech's fault)

HarveySchlumpfenburger · 13/04/2014 16:55

Oh dear.

MinecraftAteMyWorld · 13/04/2014 16:58

I changed my password earlier on my phone but have not been asked to on my laptop. Should I change it?