taking things back to m&s without a receipt, how do they know I haven't just stolen it?

[brimfull]

I have a watch to take back,have lost receipt .

I want to exchange.Can they tell by scanning it that I have in fact paid for it by credit card and not just popped it into my handbag on the way to the customer service desk?

Is that the watch you were looking at the other day?

no I bought a silver one for some reason

have decided it looks very grannyish

Well I suppose they can't. I took a sewing machine bcak to Tesco a few months ago, and they told me that without a reciept I would just have to prove I'd spent the money in the store- a bit of a pain if I'd paid with cash, but as it was my bank statement clearly showed the transaction. That was for a refund though, I think for an exchange you wouldn't even need that

don't have credit card statement yet to hsow them

why am I worried about looking like a shoplifter when I am not??

Was it online?

no bought in store

Maybe wait for the credit card statement then? IMO M&S are a pain if you don't have the receipt I bought my mum a jumper which was too small and lost the receipt. She tried to exchange it but they said the price had changed to about £5 (had been about £20) and she couldn't have the amount on the label.

sure you can't find the receipt? Check in any old M & S bags, if you store them. Have a hunt about.

I think dh chucked the bag with the receipt out .

Will have a root round again though.

Maybe I'll give it to my mum .

well, you'll get the proof (credit card) in time, so maybe just wait a bit for that. You could check the M & S website to see how long you have to return it or even mail them about it if you like.

I have taken stuff back without a receipt no problem, I always clearly have it in a bag as I walk in and go straight to customer services that way if challenged (which I never have been) I figure they could check the cctv.

But Cornsilk is right without a receit you can only get back what they are selling the item for at the time. Which I guess is fair enough as you cannot prove you brought it before the price dropped and if they gave you at the full price loads of people would take the piss with it.

I would take it back and see what they say. I took something back to mothercare no receipt and it was fine, cost about £65 too.

They will do a goodwill exchange for you but would not give you a refund. (They will look at the quality and cut of the clothes you are wearing and make their decision based on that)

M&S are fine at exchanging without a receipt. Obv you won't get a refund, but if it's in resaleable condition then you shouldn't have a problem.

really? Is that insider knowledge?

I#ve never tried taking anything back without a receipt.

Yes, most shops will do it. If it's an unwanted gift and they can resell it, it's fine

I mean that they decide based on the clothes you wear

I want an exchange-quite happy with that

only cost £25

good to know

And yes it's a goodwill thing - they don't know you're not a shoplifter but do probably decide whether to give it to you or not depending on how much your appearance screams "shoplifter" at them.

Thing is, shoplifters tend to want cash so exchanges are no good for them anyway.

If you wear Boden you will be fine.

shoplifters would have to be total idiots surely to return the goods to the shop though

Ooh lets all go shoplifting wearing our Boden cardies. They won't suspect a thing

Shoplifters sell to get drugs

how do they do the exchange then?

Obviously I cannot pickup the watch I want instead on the way to the service desk

I am over thinking this aren't I