FAULTY PRODUCT INJURED MY CHILD AND COMPANY ACCEPTS FAULT

[Elzemni]

Hi,

I purchased an item from a well known and respected high street retailer. It was a furniture I purchased online and only used for a few weeks.

My little one went to sit on the bench and collapsed leading to an awful cut to his pinky toe. The item was ready to throw out but partner said no this should not have happened and need to be notified so i said ok.
Called the company to tell them item was faulty and broke and little one hurt himself. Immediately sent something out for the little one and requested for pictures of both the item and the injury sustained.

I then got a call few days later to say they would like to send someone out to inspect the item i said no problem. The man came and noticed a manufactures fault of the welding where it was loose and collapsed.

Today got a call saying that they would like to collect faulty item issue a full refund and offer £40.

Is that good enough considering the emotional and physical scar it has left my son who doesn't stop banging on his pinky toe and will only sit on my lap now to put his shoes on 😭

£40 for a cut on a little toe ?!! Also agree with pp that he definitely will not be scarred for life . What on earth goes through some people’s minds ?!!!

A practical suggestion - could you get him
To sit on the floor to put his shoes on cos he can’t fall through it?

Ask for a round £50. It's only a cut toe, but they shouldn't be manufacturing shit products that cause injury.

I've got a 26kg 10 year old who likes to sit in my lap! Remember things will change for you !

Ask for more. Why not? If they have offered 40, they will be willing to offer a bit more.

You've got a full refund.
You got some compensation.
They sent your child a gift immediately.
They've clearly admitted the issue and apologies.

That's fine isn't it? It was an unfortunate incident but they've admitted responsibility and made it right for you.

Whilst your child was hurt it was a relatively minor injury with no lasting damage.

Not sure what more you could ask for. Did you incur additional costs due to your child's hurt toe?

I'm sorry to hear your child was hurt.

When I bashed my foot on a shopping trolley the wheel had been repaired with a bolt that was sticking out by a couple of cm. It caused a cut and bleeding. I let the supermarket know and they sent me a cheque for £200 without prompting.