callmeadoctor thanks for the advice. She had the music listening straight after the Spanish exams and the CD was paused for her.
I'm a bit embarrassed contacting the exams team again, as she has an issue where her glasses broke before her RS exam and she had to complete the paper without them! As she has special lenses for her visual processing problems, she also didn't have the glasses for her History paper a few days later because we couldn't get to an optician with suitable frames in time.
But if she didn't receive the provision required for Spanish, I hope they won't mind me contacting them again.