Long lost what do you do after those conversations? Make a note? Ignore?
Listen carefully, we have setted on the basis of exam results, not just one exam, but several over the year, so it is as fair as it can be. However, if there are genuine extenuating circumstances, we will give the student another chance to sit an exam. There was one this week, but I actually genuinely can't remember the exact details, there was some reason his exam results might not have been a reflection of his ability and commitment - it must have been a medical reason. He is taking an exam on Monday anyway.
Apart from that, explain the decision to parents, quite often it is a case of reassuring them that taking double science is not going to be a disadvantage to their particular child, and will actually decrease the pressure on them. Many parents want triple science, without really understanding that BB is gong to be so much better than CDD, or similar, in the end, in many circumstances.
Yes, record the conversation, but to be honest, school records these days are sooooooo long and detailed that you can rarely find information if you want it. We've gone, over 25 years from having so little information on students that we were ill informed, to having so much information we can't find out what we need to know.....
I always think it is worth contacting the school if you have questions or concerns,
I do have to say that parents capable of cheerful, polite, breif concise conversations are likely to find staff far more keen to ring them back!
We have one parent we need to ring back, but everyone is putting it off, as it is likely to be a general ramble of 30-40 minutes, and no one is going to pick up the phone unless they have that much time spare!
Emails are very good, if your school has the facility to email teachers. It is easier to reply at a convenient time, where as phone calls might come when you have to be on break duty, or something. Also, there is a clear record in an email conversation about all the relevant points.
So, if you want to know my advice for an effective, engaged parent, then keep in touch with the school, use email if you can, or short, friendly phone conversations.
( and don't ring while drunk or stoned - also quite a common occurrence, and not very productive.....)