Active discussions

Meet the Other Phone. Protection built in.

Meet the Other Phone.
Protection built in.

Buy now

Please or to access all these features

Talk
Relationships

Mumsnet has not checked the qualifications of anyone posting here. If you need help urgently or expert advice, please see our domestic violence webguide and/or relationships webguide. Many Mumsnetters experiencing domestic abuse have found this thread helpful: Listen up, everybody

Original poster

Friend knowingly ripped me off

33 replies

Disco123456 · 08/03/2023 16:38

I'm not sure if I'm overreacting, as it's a small amount, but I feel really annoyed that my friend basically ripped off.

My friend is also my hairdresser, I don't actually like going to a friend for a service but I've ended up here. She moved to new salon and when I went to her last week she put a £20 treatment in my hair without asking and then charged me for it. I've always known these type of add ons to be a total rip off and she knows I have the same products at home as we discussed it just before. She barely left it on 20 seconds and then said to me 'you don't leave it on for long at home do you?' then washed it off.

I also know that she gets commission on every treatment she 'sells'. I think the margins for salons are something like 20/1 on treatments.

It's not something I'd ever opt for and when I paid she said 'with the treatment that will £xxx'.

She is actually hard work anyway and drains me but everytime I can't stand anymore a big sob story or life drama comes out.

I think this is the tipping point though as I would never intentionally rip a friend off.

Am I overreacting over £20 I can easily afford? She definitely doesn't need the money herself as well

OP posts:
Nellieinthebarn · 08/03/2023 16:41

It doesn't sound like you like her very much, and I agree that her behaviour was out of order. I think this friendship has probably run its course. Will it cause you difficulties to distance yourself? lots of friends in common or shared family members?

GoodChat · 08/03/2023 16:43

You're not overreacting. It winds me up when they do that in salons, and especially more so that she didn't even actually treat your hair properly!

Everycloud23 · 08/03/2023 16:45

No she shouldn’t have done that. I bet it didn’t make any difference to your hair either.

IwasToldThereWouldBeCake · 08/03/2023 16:46

Can you find a new hairdresser? Distance yourself from her?

If you don't feel comfortable going to someone else, say upfront the next time, "can we firm up on costs in advance, I don't want any surprises, will xx cover it?"

Original poster
Disco123456 · 08/03/2023 16:46

@Nellieinthebarn a few friends and a shared hobby but we have moved a short distance away so I could more easily let it go. I just hate not replying when people message me but at the end of the day it's always about her and her many problems 🤦.

OP posts:
BMW6 · 08/03/2023 16:53

Well if you hadn't agreed to use the product I certainly wouldn't be paying for it!

I assume you've already paid, so all you could do is tell her that you're pissed off that she did this. And of course, NEVER use her again!

Nanny0gg · 08/03/2023 16:53

Disco123456 · 08/03/2023 16:46

@Nellieinthebarn a few friends and a shared hobby but we have moved a short distance away so I could more easily let it go. I just hate not replying when people message me but at the end of the day it's always about her and her many problems 🤦.

Find a better hairdresser and friend

ChangedmynameagainforChristmas · 08/03/2023 16:55

There are plenty of good hairdressers who won't behave like this. Mine would never dream of doing anything I have not asked for. We sit down and discuss what is to be done. I pay for the work done. End of.

LakeTiticaca · 08/03/2023 17:04

I wouldn't be going back. Find someone who won't rip you off

stinkfaceison · 08/03/2023 17:26

Fade away from this so called friend.

Original poster
Disco123456 · 08/03/2023 17:32

Thank you for all of your replies. Total agreement from everyone that I'm justified in being annoyed and on letting her go👍.

OP posts:
Channellingsophistication · 08/03/2023 20:14

Yes, I would be annoyed too, and I would let her go…. Not much of a friend is she

determinedtomakethiswork · 08/03/2023 20:44

She's cheating you out of money and she bores you. There's no reason to go back there.

BluetheBear · 08/03/2023 20:58

I'd be annoyed too

PinkSyCo · 08/03/2023 21:18

She’s a robbing bastard and you should have refused to pay her.

Tilllly · 08/03/2023 21:48

Disco123456 · 08/03/2023 17:32

Thank you for all of your replies. Total agreement from everyone that I'm justified in being annoyed and on letting her go👍.

Absolutely

MissAmbrosia · 08/03/2023 22:15

What treatment costs £20? If you didn't ask for it or agree to it, then you don't pay for it.

BluetheBear · 09/03/2023 08:30

Yes I kind of think you should have said no sorry I didn't agree to that. See if she minds bearing the extra £20. I appreciate it's hard to do in the moment though!

OrderOfTheKookaburra · 09/03/2023 08:40

If you find it hard not to message back when she sends messages full of woe or anything else just send back generic "sorry to hear that". "That's a shame". "That's good" messages. Don't leave openings for more conversation. If she asks you questions, things like "not much", "sorry, but busy at the moment", or "not bad" type of answers.

TheMatriarchy · 09/03/2023 08:46

Id ghost someone who did that to me, its CF territory for sure and from a friend just insulting. She thinks she's being clever, Id never respond to her again.

WimpoleHat · 09/03/2023 08:48

Go somewhere else. If she’s at a salon, you presumably actually have to go to the effort of making the appointment etc. It’s not like you actually have to sack her, you just don’t go back. To be fair, the new salon may have told her to engage in this high pressure treatment sale, but either way, I wouldn’t be bothered to go back. Doesn’t sound like she’s much of a friend either!

pinkySilver · 09/03/2023 08:52

You clearly don't like her - aside from the hair appointment. Find another hairdresser and just let the acquaintanceship fade.
Unless you were very clear about what you did and didn't want during the appointment I think it's unfair to suggest she's ripping you off.

The problem is easily solved however - find a lovely new hairdresser and make sure your friends are people you really like and enjoy spending time with.

MeMyCatsAndMyBooks · 09/03/2023 08:55

£20 for a 20 second treatment? Yeah I wouldn't reply to her messages again either.

mainsfed · 26/06/2023 11:12

pinkySilver · 09/03/2023 08:52

You clearly don't like her - aside from the hair appointment. Find another hairdresser and just let the acquaintanceship fade.
Unless you were very clear about what you did and didn't want during the appointment I think it's unfair to suggest she's ripping you off.

The problem is easily solved however - find a lovely new hairdresser and make sure your friends are people you really like and enjoy spending time with.

@pinkySilver

The onus is on the hairdresser to say what they’re planning to do and what cost.

Is OP supposed to give the hairdresser a long list of treatments she doesn’t want in case she gets charged for them? Ridiculous.

mainsfed · 26/06/2023 11:13

Thread popped up in my recs but have just seen it was from March 🙊

Swipe left for the next trending thread