Ryanair broke my toddler's pushchair and wants proof of purchase

[RoseHedgehog23]

Hiya
Can anyone help me? I flew on Ryanair alone with my toddler, and they completely broke my buggy. I couldn't push it and was stranded at the airport! It was a gift from someone no longer with us but they are insisting i need a receipt/proof of purchase which i dont have. Has anyone got proof of purchase for a joolz hub +?

She is not asking for help to defraud them. She has the pushchair, they can see that.

Sorry people have been so horrible to you on here op. I’m not sure why.

I hope you get sorted with some good advice on here. It’s rubbish time having no buggy in an airport. I’d just go and buy the cheapest stroller you can find for now. Not much help sorry, are you in the UK?

Won’t your travel insurance cover this?

Can you get ai to do you one up? I hope you get sorted!

We had a similar situation, however we did have proof of purchase… unfortunately their requests didn’t stop there. They then wanted us to contact the manufacturers and ask for a quote for replacement parts. You’ll be unsurprised to know that the manufacturer never replied to my many emails, and so Ryanair wouldn’t pay out. It might be easier to claim on travel insurance

How were you stranded?

MN is so bloody nasty and entitled these days.

No, the OP shouldn't just go and by a new one, no she shouldn't have to have a spare pushchair just for holidays. And no, the fact that it is Ryanair has nothing to do with their responsibilities. She isn't claiming fraudulently, the damaged pushchair would have been witnessed by airline staff. Just because you can afford a holiday, doesn't mean you can afford a new pushchair and why should she replace a decent pushchair with a cheap second hand one, because a multi millionaire business is shirking its responsibilities.

Well ordinarily i would agree, but Ryanair are being utterly unreasonable here. They broke it they pay for it.They are making it difficult on purpose

So sorry this happened to you, OP. Takes the shine off the holiday, and the fact that the buggy was given by someone no longer here makes it even worse. Ryanair are awful.
Ridiculous that so many keyboard warriors are blaming you when it’s obvious Ryanair are at fault.

Presumably though, the replacement cost of a 10 year old second hand buggy is a lot less than replacing a brand new buggy at new prices. (I don't know how Ryanair's compensation scheme works, but knowing what I know about the company, I can't imagine them paying to replace an old, well used buggy with a low monetary value with an expensive brand new buggy)

Have you got a PIR from the airport? If so send them that, a picture of the damaged buggy, plus one before it was damaged (if possible). List out all the damage and then also send them a screenshot of a listing for buying the same brand / similar model from a well known retailer. As it was a gift, tell them the name of the individual who purchased it and when it was gifted.
if no joy, or the amount they offer is very small I would claim on travel insurance.

Isn’t the fact that you checked in a buggy proof of ownership?
And you have the actual damaged buggy so they have proof of the brand!
Different from if the item has been stolen and so you need proof of ownership!
OP I’m not sure why people are being hostile to you either. The fact it’s a cheap flight doesn’t mean that you agree to items being damaged.

Does the OP even have travel insurance. ? Just because she was on a flight doesn’t mean she was on holiday or that she had insurance.

If Ryan air are your only option then I’d persist with my claim. Although I think they’re shysters. You need every fact and figure you can find to support the claim.

Day , date, time of flight. Flight reference. What information you were provided at the time of damage . Any person from Ryan air who saw the damage or spoke to you. Photos of the damage. Make and model of buggy. Pictures if you happen to have one of your child in the buggy ( even if it’s a part of it. ). Who bought it for you and approximately the date it was gifted. The fact this person is not able to provide proof of purchase ( not that you should have to since this is not a refund from a retailer ). I’d also try and find their policy online and if necessary get an AI to check it over. Does your response meet the needs of the published policy? If you’re not confident you could get the AI to write the response for you to ensure you answer every question.

But I never said they need to replace it with a brand new buggy, I said the cost of replacement is the relevant factor. That could be making an assessment of much the buggy was worth at the time of damage. In the context of the comment I was replying to, there is zero onus on OP to prove she bought the buggy brand new, or even bought it at all. She turned up at the airport and checked it in, she wasn’t trying to randomly claim on an item that didn’t exist. She gave it to the airline. The airline broke it. That’s is all the facts needed. It’s irrelevant who bought it or how much they paid, the key factor financially is cost of replacement.

Has anyone got proof of purchase for a joolz hub +?

Sure @RoseHedgehog23 . You are a very “honest” person

But how can they assess the cost of replacement without knowing when it was bought, and the cost at purchase, as these things could indicate age and amount of wear. The easiest way to ascertain that is by viewing the receipt.

Don't get me wrong, I'm fairly sure RA are going to try to wriggle out of paying, but I don't think asking for a receipt or some other proof of age and last known value of the item, as the receipt would show) is unreasonable.

It needs replacing. That is all they need to know.

If Ryain Air really wants to only pay back at a ‘second-hand’ rate, then maybe they/OP can find the model on eBay.

If I were in Ryan Air’s shoes I would not want to look petty, but I am not sure they mind.

The proof of ownership is that she had it and checked it in/handed it to them.

Are they presuming she stole it?!

And they have photos of the buggy so they can see the condition it is in and can determine from that how much a like for like replacement would be.

I don’t think @RoseHedgehog23 is being dishonest or scamming the airline. They broke something and don’t really want to replace it so they will make it as difficult as possible.

She’s only trying to get a receipt that she probably had herself at one point anyway.

Not having a pram at the airport would be a nightmare with a baby or toddler and bags when travelling, especially if you don’t have a partner to help.

Its not that difficult to get a rough idea. They are trying to get out our replacing something they broke. It is absolutely unnecessary for them to have an original proof of purchase receipt. Total bullshit on their part.