Ryanair broke my toddler's pushchair and wants proof of purchase

[RoseHedgehog23]

Hiya
Can anyone help me? I flew on Ryanair alone with my toddler, and they completely broke my buggy. I couldn't push it and was stranded at the airport! It was a gift from someone no longer with us but they are insisting i need a receipt/proof of purchase which i dont have. Has anyone got proof of purchase for a joolz hub +?

To be clear, just because someone is gifted something, it doesn’t mean companies / airlines or otherwise can trash that item without consequence.

OP has a right to expect to be returned to the position they were in before the item was damaged.

Tell them that you have lost the receipt but find one that is the average price of them and see if it’s on your bank statement from the same place eg Argos.

Unfortunately, if they don’t accept anything other than a receipt, then unless you have one they may refuse anything else.

God I doubt anyone in there customer service will be remotely helpful if your as snappy with them as you are on here! No one’s having ago at you people are giving advice

Try telling them it is a gift. Search for the current price of the buggy if available. Also search to see if you can find one on sale second hand and submit this as a guide to how much they should be compensating you. They may say no at first but keep at it.

I’m confused why they wan’t proof of purchase? They broke it, it doesn’t matter if you physically purchased it yourself surely? If it’s to see the value of the buggy that’s easily provided.

I’d be really annoyed also OP!

They only want your proof of purchase and you’ve asked for someone on here to provide theirs. That would be lying.

Just tell them you don’t have it and send an example of the buggy as new online.

@Blueseudeshoes Accusing someone of defrauding an airline with absolutely no proof whatsoever is someone having a go. I know it wasn't you, but it's not true to say no- one's having a go.

OP - as others have said, just say it was a gift and send them a link to the buggy. Did you fill in any paperwork at the airport or take a photo of the damage? You're right to expect an airline to take care of your luggage and to replace it when they break it - regardless of whether you bought it yourself or not.

Yes you have you are being snappy and aggressive.

You asked for a receipt in your OP. That would be lying if you tried to pass it off as your own.

Challenge the requirement - they damaged something you own. You don't need to have been the purchaser to be the owner.

You can show them the value with a simple link. FWIW the court would accept either evidence of what you paid for it or what it will cost you to replace.

What you can't do is use someone else's receipt.

Probably because many receipts were/are paper receipts and people don’t keep them.

I guess you could also have bought one 20 years ago and they would argue that it broke because it was old.

Basically probably a ploy to get out of paying.

This

it was years ago but TUI broke my suitcase once. I reported it in the arrivals hall.
pretty sure I never had to provide proof of purchase. I got a cursory £100, which was a bit shit but better than going through insurance which would have meant an excess

Ryanair are snakes though. They absolutely should replace it whether you bought it or not. But I imagine you didn’t have any way of reporting it as broken at the airport so your chances of success are minimal sadly.

You have my sympathy, Ryanair are so shit, they ignore the law, they moved our flight to a different day ( part of package) we asked for refund, went through credit card , lots of emails but in the end they refused, said they would put the £600 towards our next flight, despite me never wanting or intending to fly with them again

not sure why people think OP should just accept her expensive pushchair got broken by a multimillion pound company and move on. Although it is cheeky to ask someone else for their receipt as previously said, they co rain personal information.

Not sure who you'd reach out to but something like the ombudsman/citizens advice may be more helpful. I don't think you legally require proof of purchase although not 100% sure. Qatar airlines reimbursed me for our travel for they broke without proof of purchase.

I’ve always taken a cheap second hand pushchair, whenever I’ve flown, not matter what airline as there is always the risk of it being damaged in transit.

also how on earth did a broken pushchair result in you being stranded in an airport. That makes no sense.

No one is suggesting that!!

Apparently the op has gone back to Ryan air to explain it as a gift and is awaiting their response

I mean, I don’t believe this! What I think is someone has told her that if she says it is a gift, they may not accept the claim so she’s tried her luck asking Mn to assist her with defrauding

Just get AI to do up a receipt 😅

Some people ONLY have a cheap second hand pushchair…they don’t have they luxury of leaving the good one at home 😕

How did not having a buggy leave you stranded?

We had similar after a car accident. The insurance company wanted receipts for the car seats that were damaged in the accident, but they were gifts, so that wasn't possible. They also wanted pictures of how they looked pre-accident but who takes photos of car seats?! Anyway, after a lot of too-ing and fro-ing they gave in and paid for the new seats.

How is it fraud? They broke OPs pram and refuse to pay. THAT is the fraud!!

And I can see how it could leave you stranded if traveling by public transport. This happened to us once at Heathrow and the airline gave us a spare buggy so we could get the baby home via tube.

Work in travel insurance. We ask for proof of purchase to prove ownership of the item. We will accept a photograph of the item. I could make a claim to Ryanair that they broke my IPad Pro but I don’t have one. Would you expect them to reimburse me without question

You don’t have to pay ££ for a buggy! You can get one for £20!

It's not defrauding them to get them to pay for what they've broken! OP, if they insist, just threaten them with the small claims court (and follow through with it if necessary, it's dead easy to fill out a claim online. They broke your stuff, they pay for it, simple).

OK but likely she’d still need to prove ownership with small claims