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Please, please, PLEASE help me with my upstairs neighbours and their builders. the builders are brutes, they spit on our stairs, flick fag ash everywhere, the whole hallway is a PIT and they utterly, utterly REFUSE to close the door of the flat upsta...

183 replies

Aitch · 18/08/2008 20:39

we've spoken to our neighbours about it (as have the people upstairs to them) and the builder has basically said that if they 'pander' to us then they won't finish the job on time. PANDER?! they are revolting, disgusting, the scum of the earth, i hate them. but our neighbours can't control them, no-one can...

and of course the noise and dust are bad, really bad, but somehow it would be easier to bear if they weren't being such utter cunts at the same time.

the work, by the way, is pulling down pretty much every internal wall of a massive victorian flat, moving kitchens, bathrooms, wetrooms etc. it's a massive job and we're the ones suffering the most because it's happening above us. (in fact, they've cracked our ceilings and WE HAVE TO GO THROUGH OUR INSURANCE cos they're refusing liability. we have photos, though).

we hear the noise above us and then a couple of milliseconds later we hear it amplified back through the hallway, like a big acoustic guitar. it's torture.

we can't live like this, it's impossible, me and dh both work from home and can't make a phone call during the day and dd is shaking every time the drilling starts. we've had to put her into nursery more so it's costing us money for them to do their work, never mind lost earnings.

i phoned the council and they've yet to phone me back... it's been a few days. does anyone have any experience of this? are there people i should be speaking to? please help, i'm going a bit mad with this. it's been three weeks and it's going to be at least another five, apparently.

OP posts:
CaptainFabioHiltsTheCoolerCat · 18/08/2008 21:15

and you can always stove their stupid buildy heads in with your log

wait till they take their hard hats off, though

expatinscotland · 18/08/2008 21:15

sorry! i have worked as legal secretary for a long while, including in this country, and continue to do some work for the Law Society.

hard evidence speaks for itself!

logs, video evidence and the like help a lot!

onepieceoflollipop · 18/08/2008 21:18

Aitch I was going to suggest going to the GP too, not because you are desperately ill, but it would be another independent record that the health of you and your dd is being adversely affected.

Iirc the council man stayed for a good hour or two on a Sunday (probably good overtime ) He was very helpful and supportive, but it was the only time we managed to get an independent record of the banging.

I thought I was going mad at one point; I was convinced that neighbour used to just spend hours randomly banging on the party wall just to p--- me off.

If the ground floor hallway is yours, could you not start some "fake" decorating or similar? You know, pile up a load of ladders/buckets etc to really inconvenience the builders!

There may not be a quick solution, but if these builders are as crap as they sound, they could well abandon this job part way, go off and start something else, and come back in several weeks/months to finish it off. Oooh I am still so angry on your behalf.

expatinscotland · 18/08/2008 21:19

also notes on whom you spoke with at the council, response, etc.

the Society keeps records of phone conversations and emails.

at any rate, i doubt your insurer will just stump up to repair that crack without a peep.

it might also be possible to recoup the costs of teh additional childcare.

small claims courts in scotland (sheriff court) can now be used for claims up to the value of £3,000. you can also do it without going to a solicitor.

Aitch · 18/08/2008 21:20

and another thing, i'm probably going to be having a baby in six weeks (SHUUUUUSH!) so i do want them out. high bp etc, not good.

OP posts:
expatinscotland · 18/08/2008 21:20

going to your GP or midwife also gives you another physical record of the effect this has had on you .

i'm already making up your dossier, you know .

spicemonster · 18/08/2008 21:20

I don't have any more advice for you but I think what you've had is good. I sympathise though entirely

Aitch · 18/08/2008 21:21

is this from when i email you tearfully in the middle of the night, expat?

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Aitch · 18/08/2008 21:22

thanks spicey, thanks all.

OP posts:
CaptainFabioHiltsTheCoolerCat · 18/08/2008 21:23

Ooh, I didnt' know that Aitch

Do not underestimate the annoyance power of frequent, polite phone calls to the noisy bastard team at the council. Establish a good relationship with them, but keep it just on the side of friendly, not harrassing stalker irritating.

God, I feel for you, I really do. I've had nightmare neighbours and it's HELL.

Aitch · 18/08/2008 21:25

well this isn't quite how i anticipated announcing it (SHUUUUUUSH!) so forget i mentioned it but keep the sympathy coming...

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hoxtonchick · 18/08/2008 21:25

omg aitch are you pregnant . i had an inkling . builders sound vile, poor you.

expatinscotland · 18/08/2008 21:25

i'd be happy to submit those, with date and time, as evidence, aitch!

seriously, i work as a non-solicitor reporter, when i see lots of precise evidence - times and dates of phone calls, records on conversations, emails, logs, logs of doctor visits, photos/videos (dated), letters of testimony from people outside it counts for much. with the committee as well, who are all solicitors.

do these neighbours have a contract with these builders? these builders should have liability insurance if they are licensed and if not, any damage needs to be covered by the neighbours' homeowners' insurance.

your insurance will not take this lying down.

onepieceoflollipop · 18/08/2008 21:26

Ooooh how exciting. (that thing that we have now all forgotten about already)

CaptainFabioHiltsTheCoolerCat · 18/08/2008 21:28

The being for nice news, not joy at your being sent so mad by the builders you haven't noticed your missed periods for the last 6 months....

spicemonster · 18/08/2008 21:29

Ooooooh!

Aitch · 18/08/2008 21:29

we did phone the insurance btw for advice and they said 'oh it'd be a shame to lose your no-claims over this, can't the builders just make it good before they leave?'

which was, tbh, exactly what we thought would happen, i can't believe we have to claim on ours and pay an excess.

OP posts:
tatt · 18/08/2008 21:29

I really sympathise but I've no advice to offer. I doubt there is anything that will help quickly enough but you could try the council. A letter to the neighbours saying you will sue them for nuisance might have soem impact but I doubt you'd win a legal case.

pointydog · 18/08/2008 21:32

Nightmare.

Could you get the support of everyone else on teh stair to protest to council/environmental health?

spicemonster · 18/08/2008 21:33

One of the reasons I didn't make a big fuss about my ceilings is that I had a huge falling out with my last neighbour (either I'm horribly difficult to live in the same building with or I have bad luck with neighbours - leave it to you to decide which) and I had to write it on the form when I sold the flat. I'm quite anxious that it doesn't happen again as it caused a few problems. I don't know if you have the same system in Scotland though. And obviously if you're planning on being there until they carry you out that won't be an issue either.

expatinscotland · 18/08/2008 21:33

you need to see a solicitor then, aitch. really.

because you're losing, because of this:
a) your excess
b) your no-claims bonus
c) possibly resale value on your home
d) possibly wages due to stress
e) money for extra childcare

believe me, i have seen way bigger chancers with much less valid claims than yours.

you are losing all this for no gain to yourself and at expense to your own health and earnings.

your neighbours don't want to know.

well, then you need legal advice so that at least their wallets know.

pointydog · 18/08/2008 21:34

I take it the builders aren't from a company that you could companin to? Or a trade association if the company belongs to one?

MrsJohnCusack · 18/08/2008 21:36

AITCH
I did wonder, but 6 WEEKS away
you sneaky flipping devil

anyway this sounds bloody awful, no advice better than what everyopne else is saying, but you poor love

Aitch · 18/08/2008 21:38

their van says they're a member of some association or other, but tbh i really don't want to aggravate them as they're scary.
i will speak to a lawyer though, i was chatting to a pal who's a lawyer for a local council and he said that although he hadn't heard of a claim like it, he thought it might have a chance. although it would be ugly, and i don't really want ugly as i appreciate the neighbours are between a rock and a hard place and are pretty decent wimps. i just want the builders to act in a considerate manner...

we only have three of us on the stair, btw. one of the problems is that this isn't a tenement, it's a stoopid victorian mansion with no deafening between the floors that's been divided up at some point after the war. ask expat's dh, he's been in it. he admired my cooker.

OP posts:
oi · 18/08/2008 21:38

I think you're doing the right thing and you must make a record of the goings on. The council should help you because builders are supposed to adhere to some sort of code of conduct.

And imo, even though they give you the evils, I'd just go and close the door myself. You've asked nicely, you've asked the people who employ them - not your fault if it takes longer because the door is closed (which is bollocks anyway).

First of all though, I would go and see your neighbours and tell them you are going to employ a solicitor. You may find that they suddenly become more helpful.