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House viewers not giving feedback

79 replies

SomethingWitty44 · 16/02/2026 17:38

We’re currently on the market& have recently changed Estate Agent as the old ones weren’t not actioning requests. We’ve been on the market since mid November, absolutely wrong time of the year I know but we had to go on the market then so have a chance of securing a house we’d seen. With our old EA, out of 9 booked viewings, 5 cancelled on the day or day before. We’ve only had one viewer so far with the new EA, my question is the lack of any feedback. Viewers are just not responding to EA’s request for feedback. If you don’t like a property, absolutely fine but how can we sell without knowing what it is you don’t like & allow us, if possible to change it.
Has anyone else had this issue? Thank you

OP posts:
KeepPumping · 19/02/2026 19:50

rainingsnoring · 17/02/2026 22:51

I don't blame you for not wanting to post a link!
Sounds like a sensible plan to give it a little longer and then reduce the price.
Has the house you like sold yet?

The last thread I looked at with a link the OP was taking heavy criticism about their price and the state of the house.

Icecreamandcoffee · 20/02/2026 10:08

I don't think feedback is generally helpful to the seller unless it is something major that the vendor can 100% change and is putting every viewer off.

There is nothing you can do about buyers who want a 4bed but have looked at your 3 bed to see if there is scope for adding a 4th bed at a later date. Or who really want a garage but might be willing to compromise if the outside space allows a decent size shed.

Even with photos and floor plans, sometimes when you actually get in the space you realize it actually doesn't work for you. Especially annoying when EAs use wide angle lenses which make the space look bigger. I've viewed houses and when I've got in them it's ridiculously obvious there is a huge shortage of functional storage space and the owner has rehomed a lot of general stuff into their cars/ families garage.

Then there are other elements you have 0 control over; neighbours, neighbours parking arrangements, noise levels of neighbours, neighbours barky dogs, speed of road, what direction your house faces, if someone has a huge tree, if due to the biblical levels of rain your garden looks like a swamp.

We've had a visit earlier this week from our direct neighbour who is trying to sell the house next door. House next door is 4 double bed, detached, double garage, parking for 3 or 4 vehicles, south facing low maintenance garden. The house down the road (identical in plot size, room sizes, parking arrangements - all 90s new build identikit style houses) sold within 3 days of going on right move and had a bidding war. Neighbours house is not selling - the only difference is neighbours house has sitting tenants who the council have advised not to move as they need a 4 bed house and the council have 0 of that stock. Seller desperately wants a sale before RRB comes in. Anyway, seller has gone round all neighbours asking all sorts of demands as a result of his "feedback" from estate agents. Not one piece of feedback, other than the buyers wanting vacant possession he has control over. He's asked us if we can chop down our tree (no it's perfectly healthy and has a TPO on it, tree is going nowhere), can we please remove our business listing from our house from Google/ apple maps (no, it's been there years, we have all the correct paper work for it). He's asked our other neighbour please can he not tinker with his classic cars whilst the house is for sale - no it's his hobby and bothers no-one else on the street, he does it between 10am and 3pm and takes them out for a drive on sunny dry days rather than having them ticking over. Can the neighbours that back onto us please not let their barky dog out (barky dog is annoying but is actually their son's dog and only comes when the son's family visit or the dog needs pet sitting for holidays it's not there all day every day). According to the caretaker at the care home, he's been down to the care home and asked if their staff can not park on the road as it blocks sight lines from the drive (cars are all taxed, MOT'd and for the most part are parked legally). Can the neighbours opposite us please not let their DIL park in front of their house when she visits or let their son tick is motorbike over for hours at the weekend. The street busy body has had a field day with the requests - mainly retired street and street busy body had to come round and ask us if we had had any ridiculous requests, whilst passing on the requests others have had.

SisterTeatime · 20/02/2026 10:24

As a seller I want all the feedback I can get - I want honesty from the agent about what’s going to sell my house. Ultimately what the right price is. I understand that as a buyer you either get the ‘feeling’ or you don’t, but if the feedback basically means the house is too expensive then I need to know.

Equally I’m always happy to give feedback - it can be awkward, for example a house shown by the (lovely) owners, house was lovely, price probably correct, but location not quite right. But the couple nearly drove us demented talking throughout the viewing and I think it could have put anyone off. So I told the agent i thought they would have trouble selling the house if the agent didn’t start doing the viewings! Other times it’s stuff the vendors can’t change, but I’m always clear whether the issue is price or not. Even if it doesn’t help the vendor directly, it should help the agent, whose job it is to sell the house.

Doris86 · 20/02/2026 10:38

KeepPumping · 19/02/2026 19:50

The last thread I looked at with a link the OP was taking heavy criticism about their price and the state of the house.

That’s because the price is always the reason for a house not selling.

sbplanet · 20/02/2026 10:53

Why are there so many TV shows about presenting property to sell? Because most people have little ability to see what the house could look like for them.
You are selling a property but you are also selling 'aspirations'. As another poster said about kerb appeal, it matters and some things can be cheaply or freely changed. Same for the interior of the property.
So although feedback is mostly useless it can give you a feel for how 'attractive' your home is to others. But this ought to be obvious to your EA too.
And although price is definitely important it isn't by any means the only thing stopping a house selling.
Ask your EA for their views and ask who they are pitching your property to.

AllJoyAndNoFun · 20/02/2026 13:53

sbplanet · 20/02/2026 10:53

Why are there so many TV shows about presenting property to sell? Because most people have little ability to see what the house could look like for them.
You are selling a property but you are also selling 'aspirations'. As another poster said about kerb appeal, it matters and some things can be cheaply or freely changed. Same for the interior of the property.
So although feedback is mostly useless it can give you a feel for how 'attractive' your home is to others. But this ought to be obvious to your EA too.
And although price is definitely important it isn't by any means the only thing stopping a house selling.
Ask your EA for their views and ask who they are pitching your property to.

Edited

There's that one called "Must sell, can't sell" or something which is quite good because it's about doing the "must do's" to make it more sellable and they make a big difference on a small budget. Like most of these things it's slightly "off" because they're clearly not factoring labour into the budget but the things they suggest are usually things that a reasonably DIY savvy person could do or at least prep for.

Doris86 · 20/02/2026 13:58

@sbplanet The price absolutely is the only thing that ultimately stops a house selling.

Ok so maybe the location isn’t ideal, it’s in poor conditon, it’s small etc etc. However if the price reflects all those things then someone will still buy it. If it’s priced too high to reflect those compromises then no one will buy it.

LadyCrustybread · 20/02/2026 13:59

Feedback isn’t particularly useful - most of what we got was:
They didn’t like the flat roof
The road was too loud
The station was too far
The bedroom were too small

What could we do with that? Nothing.

sbplanet · 20/02/2026 14:58

Doris86 · 20/02/2026 13:58

@sbplanet The price absolutely is the only thing that ultimately stops a house selling.

Ok so maybe the location isn’t ideal, it’s in poor conditon, it’s small etc etc. However if the price reflects all those things then someone will still buy it. If it’s priced too high to reflect those compromises then no one will buy it.

Nope. There's plenty of houses that externally/internally do not look appealing, that when they have been 'dressed' to sell can reach their asking price. Many people have little idea of how 'impressions' affect sell-ability. I repeat why do you think there were/are so many tv shows that concentrate on 'presenting' a property.

Doris86 · 20/02/2026 15:08

I repeat it all comes down to price. If you do some work to tart a house up then people might be willing to pay more for it. If you don’t do work then it will still sell if the price corresponds to its condition.

SisterTeatime · 20/02/2026 15:09

sbplanet · 20/02/2026 14:58

Nope. There's plenty of houses that externally/internally do not look appealing, that when they have been 'dressed' to sell can reach their asking price. Many people have little idea of how 'impressions' affect sell-ability. I repeat why do you think there were/are so many tv shows that concentrate on 'presenting' a property.

I agree - while price is the main factor, there are other things that feed into it. It’s a balance. Some things vendors do give
a buyer confidence, some really don’t!

I also think you only have to watch Love it or List it to see that some people don’t have any imagination and need the ‘use’ of the house spelt out to them with furniture and a bit of ‘dressing’.

JustAnotherWhinger · 20/02/2026 15:36

If with the new agent you get lots of viewings and no feedback at all then do you have someone that could do a viewing for you?

BIL had his house on for ages, loads of viewings, but loads of cancellations and then zero feedback. I ended up doing a fake viewing and it was the agent. They were enough to put someone off their dream home, he was dreadful. Messed you around with times, turned up late, and his show around contained so many “erm… well… so…” it felt like he was hiding flaws in the house even though I knew there were none.

Our neighbours house is currently up for sale and the EA photos are dreadful - they make several of the rooms look way bigger than they are. Viewers are going to walk in expecting a lovely wide hall due to the pics and it’s just a normal narrow hallway.

OhQuelleSurprise · 20/02/2026 16:07

@JustAnotherWhinger, I’ve noticed the same with photos - they use a specific lens to make everything look massive. You can sometimes tell because doors or microwaves etc. look 50% too wide. It’s really unhelpful.

Doris86 · 20/02/2026 16:09

@JustAnotherWhinger That’s pretty standard for estate agent photos . They use wide angle lenses to make everything look
bigger than it really is.

When we sold then even used a specialist
company to photoshop the pictures. Making the lawn look lush and green for example, when it reality it was very brown and patchy.

KievLoverTwo · 20/02/2026 16:14

You need to mystery shop and make sure your mate gives feedback.

a) how do you know they're bothering to ask and not just lying to you?

b) the agent who always gets the best houses in my area has one man who does viewings and he genuinely couldn't give less of a flying fuck about selling houses either - as an aside - every time (six) he smells like he's just downed a bottle of scotch

b)i we once commented on the desirability of a modern, OTT refurb on a Victorian house and he all but said the owner should be strung up, it looked so bad

c) this agency called me ONCE for feedback - a week after I had viewed

ComeOnJeremy · 20/02/2026 16:15

Most feedback is pretty useless- not the viewers’ fault, it’s just very rare that the issue is something that can be changed or else the house just doesn’t feel right.

I have sympathy for people saying “we’d prefer a 4 bed” or “we’d prefer the next village over”- often they book a viewing thinking “we’d prefer a 4 bed but would consider a 3 bed if everything else is perfect” and then it isn’t perfect. So how do you convey that?

Good agents pass on relevant, helpful things and weed out the rest.

Donttellempike · 20/02/2026 16:23

I told my EA to stop giving me feedback as I just wanted to know, offer or not 🤷‍♀️

JustAnotherWhinger · 20/02/2026 16:53

Doris86 · 20/02/2026 16:09

@JustAnotherWhinger That’s pretty standard for estate agent photos . They use wide angle lenses to make everything look
bigger than it really is.

When we sold then even used a specialist
company to photoshop the pictures. Making the lawn look lush and green for example, when it reality it was very brown and patchy.

This isn’t standard EA “make this room look bigger”. This is ridiculous levels of distortion that even a Kardashian would say “that’s a bit much” too.

JustAnotherWhinger · 20/02/2026 16:55

OhQuelleSurprise · 20/02/2026 16:07

@JustAnotherWhinger, I’ve noticed the same with photos - they use a specific lens to make everything look massive. You can sometimes tell because doors or microwaves etc. look 50% too wide. It’s really unhelpful.

This one isn’t even normal EA levels.

we saw a few when we were buying and selling that, as you said about microwaves and the likes, you could tell were wide angle lenses.

This is presenting a hallway that looks as if you could have a sofa or table in it when in reality a coat rack leaves you squishing past.

and the fact the hallway is the worst of it is going to mean as soon as people step inside they are going to be massively disappointed. I’d be furious if I was the seller - they’re horrendous.

KeepPumping · 20/02/2026 19:17

Doris86 · 20/02/2026 10:38

That’s because the price is always the reason for a house not selling.

Not always the reason, lack of demand and many other factors can be reasons, but overpricing when potential buyers could be walking round your property looking at local price drops on PropertyLog isn"t going to help.

KeepPumping · 20/02/2026 19:19

Donttellempike · 20/02/2026 16:23

I told my EA to stop giving me feedback as I just wanted to know, offer or not 🤷‍♀️

Exactly, if people are being pestered for "feedback" they are already running away from your property.

Donttellempike · 20/02/2026 19:24

KeepPumping · 20/02/2026 19:19

Exactly, if people are being pestered for "feedback" they are already running away from your property.

Quite. I sold a house a few years ago a midst a terrible split. I was desperate to sell and had no money at all until it did.

I spent 3 hours cleaning and dressing the house prior to each viewing. And it was never going to look better. So my attitude was do they want to buy it? If not , next.

KeepPumping · 20/02/2026 19:26

Donttellempike · 20/02/2026 19:24

Quite. I sold a house a few years ago a midst a terrible split. I was desperate to sell and had no money at all until it did.

I spent 3 hours cleaning and dressing the house prior to each viewing. And it was never going to look better. So my attitude was do they want to buy it? If not , next.

Good attitude, sellers who get too emotionally involved just cause extra grief for themselves, it is a business transaction, nothing more.

Doris86 · 20/02/2026 20:22

KeepPumping · 20/02/2026 19:17

Not always the reason, lack of demand and many other factors can be reasons, but overpricing when potential buyers could be walking round your property looking at local price drops on PropertyLog isn"t going to help.

And why is demand low? Because the price is higher than people are willing to pay for the house. If you reduce the price you’ll increase
demand. Any house will sell for the right price.

It is always the price.

KeepPumping · 21/02/2026 12:35

Doris86 · 20/02/2026 20:22

And why is demand low? Because the price is higher than people are willing to pay for the house. If you reduce the price you’ll increase
demand. Any house will sell for the right price.

It is always the price.

That assumes a static constant demand for housing, that isn"t the case for a multitude of reasons.