Page 2 | House viewers not giving feedback

NewLifter · 16/02/2026 22:06

I've not viewed many houses to be fair, but I can't think of any feedback I could give about any of them that would be helpful! I didn't like the road, I didn't like the 'feel' of if, the rooms were smaller than I imagined, we just preferred a different one etc. Doesn't really help, does it? It's early days, the right buyer will come along.

Thistooshallpsss · 17/02/2026 01:19

I think more useful feedback can be from the photos. I can see beyond them but some people do seem to be put off by photos. Also I think fixing all the little things making sure everything is uncluttered and tidy including the garden as it says you have looked after the property.

rainingsnoring · 17/02/2026 01:25

As others have said, feedback doesn't tend to be very helpful. A lot of UK buyers will just give a polite excuse rather than detailed feedback.

If you have had only a few viewings and lots of cancellations, it sounds as if your market isn't very strong and you have probably over priced it. Have you reduced it yet in the 3-4 months it has been on the market? Would you feel brave enough to post a link or some photos?

MN2025 · 17/02/2026 03:29

SomethingWitty44 · 16/02/2026 17:38

We’re currently on the market& have recently changed Estate Agent as the old ones weren’t not actioning requests. We’ve been on the market since mid November, absolutely wrong time of the year I know but we had to go on the market then so have a chance of securing a house we’d seen. With our old EA, out of 9 booked viewings, 5 cancelled on the day or day before. We’ve only had one viewer so far with the new EA, my question is the lack of any feedback. Viewers are just not responding to EA’s request for feedback. If you don’t like a property, absolutely fine but how can we sell without knowing what it is you don’t like & allow us, if possible to change it.
Has anyone else had this issue? Thank you

As hard as it is OP, prospective buyers are not ‘contracted’ to provide feedback - their silence is the simple indicator that they are not interested in your property but don’t take that as a negative - there could be a multitude of factors.

If you think the property could benefit from a lick of paint / freshen up that isn’t going to break the bank then I’d consider it.

benten54 · 17/02/2026 05:26

Because what looks okay on the photos isn’t in real life. A room too small, a conference centre being built next door, an overlooked garden, 2 beds when we really want three (yes we looked at the listing but it looked as though the attack could be converted but it can’t), a road nosier than expected or in many cases just not feeling it.

I know you can’t change any of these things so the feedback is pointless.

I had an EA chase me 5 times last week for ,feedback’. He rang from a witheld number so I answered. I said ‘the kitchen is too small’. He said ‘well they can’t change that’ and I said ‘I know… do you want me to suddenly say ‘oh silly me, yes in that case I’ll buy it’.?’

GlobalTravellerbutespeciallyBognor · 17/02/2026 05:35

I’m wary of agents whose viewers cancel.
Either they genuinely did or the agent is pretending he/she has drummed up interest in the property.

You want and need to sell so I’d be tempted to switch agent and drop the price. At the very least ask around other agents and check 1. Suggested price if In prepared to wait; and 2. Suggested price if I needed to sell quickly.

StandingSideBySide · 17/02/2026 11:04

Two issues

5 cancelling immediately before. I’d wonder if they’ve done a drive by. Is there anything about the outside of the property that might deter them that you could put right.
No feedback. Ask the EA showing them around what they think. If there’s anything they don’t like etc. then the EA can tell you the basics. Or you ask if you’re doing the viewings.

goz · 17/02/2026 11:05

Honestly it just not really their responsibility, people have enough to do without fielding phone calls about every unsuitable house they went to view.

Original poster

SomethingWitty44 · 17/02/2026 11:38

Thanks again all for your helpful comments. I’m not brave enough to post a link here!
5 local estate agents (all within 20 minutes walk of the property) gave the same valuation. We did ask our old EA to reduce the price by £20k & despite them confirming they would, they never actioned it for 3 days, until I chased them. Hence why they’re not our EA’s anymore.
I guess I have always dropped the EA a call after viewing a property & letting them know it was not for us rather than ghosting them, an acknowledgment of their time & effort if you like but that’s just me & I KNOW that not everyone is like me.
We plod on & hope that buyer is out there. We’ve been with the new EA for only a week so we’ll give it another couple & then drop the price.

OP posts:

ImFckingMattDamon · 17/02/2026 12:18

How are the photos? We found that estate agents now seem to use really wide angled lenses which make rooms look a lot larger than they are in real life. Even if the room sizes are on the floorplan it can be difficult to gauge until you view a property in person. I'm not sure an estate agent would pass of that type of feedback as it would reflect negatively on them!

housethatbuiltme · 17/02/2026 12:54

Its not their job to give feedback and no one likes being harassed to do a survey.

Truth is their often isn't some obvious reason they just didn't like it for personal reasons and if there is a reason I guarantee its not something you can just 'fix' because if it was an easy fix it wouldn't be put them off buying they would likely just offer a bit less to adjust the cost of fixing it.

Using context clues, finding out that 5 out of 9 people drove past and cancelled because you house while nice in photos is in a shithole part of town with awful neighbors etc... isn't going to make you feel better and since you cannot pick it up and move it whats the point in having people repetitively tell you that.

Tryagain26 · 17/02/2026 13:03

I don't think feedback is particularly helpful. People just have different tastes eh I would find it hard to explain why I prefer one dress over another one I just do.

Also when I've been to see a house and not bought it it's usually because of something they can't change that hasn't been obvious from the Estate agent info or where it was something I thought I could live with but couldn't when I saw it.
Eg it's on the corner of a very steep road
The drive is much smaller than I thought
The entrance to the house goes straight into the kitchen
It was further away from local transport/shops than I thought..
None of those things mean the house is unsaleable just that it wouldn't suit me
Or it could just be that I have found somewhere I like better.

Buscobel · 17/02/2026 13:34

If you’ve made the house the best you can before marketing, it’s usually things that you can’t change, like the size of the garden, which you maybe can’t tell from the photos, or perhaps things aren’t their style.

I agree that not having feedback isn’t helpful and the agent should be chasing people who’ve viewed, to find out what stopped them from proceeding.

Unless they feel that there’s too much they would want to change and it would be expensive. It’s a financial transaction in the end and people spend their money where they want.

Why do you choose one cauliflower over another when both look the same, or choose between two cars, or clothes, or anything really.

SoManyTshirts · 17/02/2026 15:22

I don’t think feedback is very useful to the vendors, as you mentally change the things that can be changed when viewing. It should be useful to the EA to signpost which other houses to recommend to that particular purchaser, if they pay attention.

RaraRachael · 17/02/2026 15:34

When my house was on the market I eventually asked the EA to stop giving me feedback. My house has no garage or garden and they'd say "They wanted a garden or a garage". One couple said the house was cold. I'd rushed home at very short notice so hadn't had time to put the heating on.

I wouldn't change anything based on feedback. What appeals to one person won't appeal to another.

KeepPumping · 17/02/2026 22:50

If it is priced to sell the offers should come in if there is demand in the area, "feedback" is really just EA sales tactics to keep people communicating about the property in the hope that they might have a second look?

rainingsnoring · 17/02/2026 22:51

SomethingWitty44 · 17/02/2026 11:38

Thanks again all for your helpful comments. I’m not brave enough to post a link here!
5 local estate agents (all within 20 minutes walk of the property) gave the same valuation. We did ask our old EA to reduce the price by £20k & despite them confirming they would, they never actioned it for 3 days, until I chased them. Hence why they’re not our EA’s anymore.
I guess I have always dropped the EA a call after viewing a property & letting them know it was not for us rather than ghosting them, an acknowledgment of their time & effort if you like but that’s just me & I KNOW that not everyone is like me.
We plod on & hope that buyer is out there. We’ve been with the new EA for only a week so we’ll give it another couple & then drop the price.

I don't blame you for not wanting to post a link!
Sounds like a sensible plan to give it a little longer and then reduce the price.
Has the house you like sold yet?

KeepPumping · 17/02/2026 22:56

SomethingWitty44 · 17/02/2026 11:38

Thanks again all for your helpful comments. I’m not brave enough to post a link here!
5 local estate agents (all within 20 minutes walk of the property) gave the same valuation. We did ask our old EA to reduce the price by £20k & despite them confirming they would, they never actioned it for 3 days, until I chased them. Hence why they’re not our EA’s anymore.
I guess I have always dropped the EA a call after viewing a property & letting them know it was not for us rather than ghosting them, an acknowledgment of their time & effort if you like but that’s just me & I KNOW that not everyone is like me.
We plod on & hope that buyer is out there. We’ve been with the new EA for only a week so we’ll give it another couple & then drop the price.

Are you using some of the price tracking apps to see what other sellers (your competition basically) are doing?

Stopsnowing · 18/02/2026 06:20

I would expect the EA to get a sense of the viewer reaction and ask for some feedback at the viewing or after. And the reason for feedback is to get a sense of the EA has marketed it right. Also there are some things you can fix if necessary. I would be suspicious of an EA who gave no feedback or details of the viewers. I had one EA that I am sure was lying about even having viewings because he just said “the kitchen” for every feedback- which was clear from the description. Now we have a Ring doorbell so could at least see if and when people were being shown round.

AllJoyAndNoFun · 18/02/2026 08:13

Yeah I don't think feedback is generally useful as it's either something that can't be changed but possibly the viewer felt they could overlook if everything else was spot on (our last buyer had said no semis, but bought ours), or you cant really express it without sounding rude AF (" I know you've just redone the kitchen but I hate it") or its "just vibes". Sometimes it's also conflicting - we had both "garden too small" and "garden too high maintenance" from different viewers.

benten54 · 18/02/2026 09:02

RaraRachael · 17/02/2026 15:34

When my house was on the market I eventually asked the EA to stop giving me feedback. My house has no garage or garden and they'd say "They wanted a garden or a garage". One couple said the house was cold. I'd rushed home at very short notice so hadn't had time to put the heating on.

I wouldn't change anything based on feedback. What appeals to one person won't appeal to another.

Exactly. We have no garage but masses of space. It’s obvious we don’t have a garage but I get that people think our place could work so visit and feedback is no a garage is a requirement.
That’s fine. My agent just says ‘they loved it but they need a garage’. I just ‘meh’ and move on.

jessycake · 18/02/2026 16:27

Personally I wouldn’t want much feedback from buyers , and would only want it passed on if it was something significant and that most prospective buyers mentioned.

reabies · 18/02/2026 16:57

We sold last year and I agree with PP, the whole feedback thing was useless and frustrating. Things like 'the door frames are too low as he is very tall' stuck with me. Like, that's absolutely fine and a valid reason not to buy a house, but completely pointless passing that on to me as I'm not going to change the door

The only useful feedback is things like the bathroom is too old, if we were to make an offer it would be lower than asking because of that. And then you can either say ok hit me with your offer, or yeah don't bother then as I'm not budging on price.

pouletvous · 18/02/2026 17:02

Share the RM link as we mumsnetters love giving feedback

HeadyLamarr · 18/02/2026 17:08

We repainted the front door and spent about £500 on assorted touch-ups and improvements to give the house more kerb appeal, and our viewings went up after that.

How does your house do for kerb appeal, OP? Cancelled viewings sometimes mean they've gone by and didn't fancy the look of it.