Hi, I feel your disappointment. My DS also had a bad experience with Loaf. They look pretty, but…
We spent months looking for a new sofa, finally going for a leather one from Barker & Stonehouse. Took me two minutes of sitting in it to realise it was much saggier than the one in store and stupendously uncomfortable. One side was far worse than the other. It also started puddling within two days.
I contacted B&S and they sent out an independent company to investigate. They said it was faulty and recommended we refused a repair, so we did.
After a bit of arguing, B&S agreed a full refund and collected it about a month later. I have never been so relieved- it was SO expensive and would have been a costly mistake.
It also stunk to high heaven of an awful chemical smell that gave everyone headaches - this did not fade during the whole time we had it, (about two months).
Having said that, I would still recommend B&S. I was impressed that they used an independent company for fault complaints and that it was - relatively - painless to get a refund.
Having been burnt once, we went to the other extreme and got a shop floor clearance sofa from Furniture Village a couple of months ago. Ok, we’ve just realised it seems to have a support missing in the middle, (so we’ve shoved a book under it 🤣), and it has a tendency to creak if people bang down on it, but it’s comfy, looks good and cost £600 including delivery. So far, pretty pleased with it.
I recommend looking for shop floor clearances as you can get some really good bargains, but of course, it’s a bit of a risk.
If you’re up north, there’s a bespoke-ish reasonably priced sofa company called James and Rose:
https://www.jamesandrose.co.uk
They do deliver n/w but if you are near Preston, you can visit their factory and sit on the various designs.