Can't believe they went to soft play! I'd have some sympathy if they were trying their best but struggling, but they're mad!
After a very stressful move where my ex and I had a hired van to move us and enlisted friends and family to help, I swore I would never move on my own again and I haven't. You're supposed to have the entire place emptied as you only actually own one property at a time - there's no overlap period to be going backwards and forwards with one small van.
A removal company isn't cheap but my god it's worth every penny!
Last house move I did, they turned up at 8am (I'd boxed everything up beforehand) and the house was empty by 10am, including them dismantling large pieces of furniture.
I then had a very boring 3 hour wait for the call to say completion had gone through, so the people that bought my house got a very clean one, as I had nothing to do but clean!
Unfortunately we then turned up at the new house, to find the previous owners still loading up (they'd gone down the hired vans and friends route) and my removal guys had to wait for a couple of hours more before they could offload and rebuild all the dismantled furniture. I was lucky it was just within their working window, or they'd have been entirely within their rights to just drive back to their warehouse with all my stuff and charge me extra to deliver it another day.
I also definitely did not end up with a clean house as it was filthy! So I'd spent all morning cleaning my old house and the whole of the first evening in my new house cleaning that one too! The oven was awful - I'd bought a frozen pizza to have for dinner and smoke billowed out of it, it was so disgusting. Even the oven cleaner we had come round shortly after said it was the worst one he'd seen. And don't get me started on the rats nests and dog shit in the back garden. If you'd seen the pictures of the house online you'd have thought it was immaculate, but those pretty pictures and rugs were hiding all sorts of DIY disasters!