Plumber damaged bath while fitting it

[House1999]

Could I please have opinions/advice

I’m in the process of having a full bathroom refurb done.

Yesterday the plumber fitted the bath in place and put wooden battens all around ready for it to be tiled.

At the corner of the bath i’ve noticed part of the bath has been damaged by a screw from underneath when they have fixed the bath in place. The screw has gone through the wood and pierced the bath from underneath causing cracks.

The plumber has placed a piece of wood over the top (presumably so I don’t notice it yet) and when I lifted it I saw it. However it’s clearly noticeable.

The cost of the bathroom is £6200 for the plumber to do the renovation. £280 for the plaster, £300 electrics and the bathroom suite cost £2690. So I feel really disappointed seeing that it has been damaged knowing how much I’m paying.

Here are some photos.

What would you do?

Great news!

My parents had a new bath put in. My brother decided to have the first bath. Filled it with water stepped in and CRACK!! the bath went the whole contents of the bath rushed out through the ceiling, down the walls, through light fittings. I was doing my homework below so got wet.

Don't use it, get it replaced

Thank goodness for that OP.

Great outcome! But I still want to know the relevance of his wife not knowing he was at your home 🤔

The plumber has turned up today with a new bath. Yesterday I asked him several times if the bath will be the same bath that he replaces it with and he said it will be exactly the same. Fast forward to today, while I’m at work I can see, via ring door, that the bath isn’t anything like the bath that he damaged.

I called him and asked again, is it the same bath as it looks different. He paused and said it isn’t exactly the same it’s rounded but it is double ended. I replied by saying ‘yesterday you said it was going to be the same bath’. His tone changed and he said well you will have to order it as I don’t know where you got it from’.

I’m in work so haven’t ordered anything yet as I need to think straight and it’s difficult while I’m in work.

Did you order the original bath or did he?

You know where you got it so you tell HIM where to get the replacement from.

This is unreal.

Tell him to take away the second bath, along with the one that his apprentice damaged and provide a replacement bath that is the same style as the first one.

You shouldn't need to order anything. The plumber should be doing all of that because it was the plumber's apprentice that damaged your bath.

Text him the link:
www.cityplumbing.co.uk/search/?text=the%20gap%20bath

Say which one it is that he needs to replace and tell him that he must replace it.

This is why I advised you don't let him back. He is trying to bulldoze over you.

This is why I said same thing. He can't be trusted. I wouldn't have him back in my house.

Thank goodness for a ring doorbell!

Don't order, you won't see the money

Send him the link

No it wont. His excess will be more than the cost of a bath. He needs to just go and buy a new bath

I spoke to DP about this, he works in the trade, call-outs only now though.
He said the suppliers in this case City plumbing would replace the bath free of charge. They will send it back to the manufacturer as a defective product.
No insurance and money need to be paid out from any party.
He said dints and dinks happen all the time including a handmade vanity unit costing £12000. An apprentice was carrying it from one room to the next, as he was doing so he bumped into the door frame damaging the unit. Apparently, the apprentice started crying. Dp just rang the supplier it was swapped as faulty on delivery.

Easy when you know how.

I think most people know how to lie, thankfully not everybody chooses to!

Excuse me? Who on earth do you think you're talking to? Why bother lying then and just tell them what happened rather than make it's been damaged during delivery?

Because that's what the supplier WRITES down on the paperwork to the manufacturer. DAMAGED, transit/install. Do you know how the world works?

Do you know how to converse with someone without being so rude? I'm guessing the world is more of a struggle for you than it is me.

Send a text. That confirms he admitted damaging the bath.

And a link. Tell him he needs to order a new one.

You really need to be more firm, less passive.

I offered a tried and tested industry solution to the problem and you made an accusation of lying. A supplier-manufacturer return is standard procedure, it happens every day all day.
Do you have any real-world practical solutions to add or are you bored?

But regardless of how the "industry" dress it up, it is lying. It wasn't a manufacturing fault, a dishonest tradesperson damaged it, then tried to hide it. He should pay for it. I don't need to add any solutions. It is what it is, he pays or he doesn't get paid.

Anyway, that's just my opinion. Bit weird how you're so angry and shouty on a thread about a crack in somebody's bath though!

Where you there with the fitter, maybe the screw in the fixing kit was incorrect etc etc. Maybe the product was defective.
It's NOT lying, the item is damaged.

The reason I know is Dp has dealt with this issue for 30 yrs, I work for a global manufacturer dealing with returns of damaged in transit/site goods everyday.
If we damage a pallet full of goods, do you think the costs come out of the warehouse staffs pay.😂😂🙄

I got involved because I know how to deal with the issue. You cannot use the damaged bath as leverage for denying full payment. That's how I know you have very little idea of what happens in this type of situation.

Oh dear, did you miss the part where the fitter said the apprentice used the wrong screw? Of course he is to blame... he employs him!

I'm not going to derail this thread anymore. Hope it gets sorted OP.

Industry-wide practice or not, that's fraud and you should be embarrassed to support it.