How do I complain to Ikea?

[jellyxat]

I have recently had a dreadful experience with Ikea kitchens. What's the best way to lodge a formal complaint by email?

I've asked my kitchen planner and she was no help. The customer service section on the website says the email channel is closed. Wtf?

Has anyone had recent successes with an IKEA email? I've found some online by googling but no idea if they're current.

Thank you!

Not sure why that line above is scored out. That ohers have complained about the same thing is a matter of fact.

Ikea has now decoupled from Sheridan, so perhaps the complaints have worked :)

They ran out of the cooker hoods when I did mine- thought using our own fitters would avoid problems, but oh no:

They told me to go into a store to choose a replacement, went I to a small showroom that didn’t actually sell anything, chose the cooker hood, they amended the order in store and I left.

The next thing I knew, they cancelled the ENTIRE order and issued a letter accusing me of trying to defraud them. They said I’d taken a cooker hood with me from the shop and also added it to the order. From a branch that holds no items in stock. It was bizarre.

It was only resolved when I escalated it and insisted that they check the CCTV. It was like a detective drama 😂 Five days later, they reinstated the order, no apology.

Oh my god, that's awful! But not at all surprising. They seem to actively employ the least competent people, and use the least helpful systems.

Ikea have the worst customer services I have ever come across. Dealt with them five years ago and feel blood pressure rising when I think about them now. Never ever ever again. Ever. Not ever.

Good info re specialist!

Our local Ikea recently closed, so they're not delivering to us for now (maybe forever?). Maybe it's for the best.

Just edited the post incase it was identifying. My advice is:

if you call them tell them straight away you want to speak to a 'specialist'. the people who answer the phone are all 'generalist' and their job seems to be to get rid of you regardless of whether or not they help. And they will push back and say you can't speak to a specialist and they can help you, but they can't. I don't think their powers extend much beyond apologising and telling you the store opening times.

Having spent months some years ago trying to sort out one wardrobe cupboard door which was faulty (I gave up at I think the 5th replacement which still didn't remotely match the others but at least wasn't damaged like most of the previous ones) causing me to get to the boiling point of carbon steel and think about making dolls of the management to stick pins in by the end of it, I never buy anything from Ikea that I expect to match, or that I can't inspect directly and bring home myself.
Customer services my a*se, as the saying has it.