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Property/DIY

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Property Inspection when renting

26 replies

purpleme12 · 11/06/2021 21:42

What happens when they do your inspection?
Do they take pictures? If so, what of?
(I am renting so I know what happens. I'm just wondering what other people's experiences are/what's usual)

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eeyore228 · 11/06/2021 21:45

We have them. They tOok pictures of anything that might need fixing - either by your landlord or you and just generally look around to make sure the property is being looked after. They took photos of the gutters and then requested we cleaned them. They took photos of tiling not done properly and the landlord was asked to correct it. Hope that helps!

purpleme12 · 11/06/2021 21:54

And did they ask if they could take pictures?

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purpleme12 · 11/06/2021 21:54

And did they tell you why they were taking pictures?

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SunshineSum · 11/06/2021 21:58

It completely varies ime between agencies and also depending on your social status. So my single mum friends get treated like crap and pulled up on ridiculous nonsense whereas couples not so much.

I think they take pictures to justify their fees. Don't forget if they didn't charge fees they wouldn't have an income.

purpleme12 · 11/06/2021 22:01

God I hadn't even thought of the single mum thing
But it is ever since then that they've got more shit! And it's the males who have been the shit ones too!!
God it hadn't even occured to me but uggghhh

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IGetOver · 11/06/2021 22:05

Different agencies have done them differently. In my last property the woman who came to inspect acted as if me living there was a gift, she opened all the bedroom wardrobes and drawers, drawers that were mine! (Unfurnished property) and took loads of photos. In my current property, they are in and out in minutes, no photos just pop their head in each room and I can tell they feel like their imposing. Very different experiences.

Justdowhatyouweretold · 11/06/2021 22:09

Part of my job is to do property inspections for letting agents.

We have no interest in your belongings or how you live unless you live in a way that will cause issues with the property.

I take 1 or 2 photos of each room just to show how the tenant is living and then take close ups of any issues such as repairs or damp/mould.

1 or 2 of the garden.

The photos go to the landlord so that they can see the property for themselves.

Unless you are living in filth or have animals which you don't have permission for I really wouldn't worry about them.

The landlord pays the agent to manage the property for them and the inspections are part of the management contract.

I am normally in each house for less than 10 mins and I much prefer it if the tenant is present.

It's a chance for you to have your say on what needs doing (whether anything gets done afterwards is a different matter)

purpleme12 · 11/06/2021 22:12

Yes. it gets my back up when someone comes in and immediately starts taking photos of specific things without asking permission or saying why (rather than one photo of a room)

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SunshineSum · 11/06/2021 22:23

@purpleme12 sounds like that'll be it then.

Probably best to ignore them and be out when they come round. Presumably you report any repairs that need doing as they occur and aren't damaging anything in which case it's a useless exercise for you and if you find it stressful just leave them to it.

I'm not normally a fan of "I pay your wages" but in this case you kind of do : they get what money they get from the landlord, which in turn comes from you as the rent is calculated to take account of landlord costs including fees. Obviously don't say that to them but at least you can tell yourself that it's your wage that's keeping the whole shebang going. Because it is.

Orangelizard · 12/06/2021 08:50

This reply has been deleted

Message withdrawn at poster's request.

purpleme12 · 12/06/2021 09:31

You're right it does stress me out it probably would be better not to be there but I feel that I've got to to defend myself if they say anything
Eg yesterday when he saw a gap in the carpet his immediate question to ask was if the cat has scratched the carpet. (I told him no a cat can't make a whole thread up, the carpet's so rubbish it comes up when you hoover). But the immediate assumption was something that had been at my end. Yes they're there for you to bring up issues (although I was never asked about issues this time) but mostly they're there to catch you out on things

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WombatChocolate · 12/06/2021 10:23

I would aim to be there when it happens.

As well as this being for the LLs benefit to keep track of their property, it is also your chance to point out anything that needs some work. It can be photographed and included in the report too.

I see these inspections as a chance for the LL to keep track of their property and see if anything needs work......this will usually be general wear and tear, more than looking for anything tenant might have damaged. Good LLs want to keep on top of maintenance of their property and repair minor wear and tears/damages before they get bigger and cost more. As they can’t keep coming into your home, these occasional inspections let them do that and aaplso give you as tenant a chance to report anything...so you should gain from this too as work to improve things should follow anything of significance that is noted.

With my tenants, I always ask them to mention anything deteriorating or going wrong as it happens. I’d rather tenants did it wait for the annual inspection, but actually often they don’t report quickly and things do get worse. However, at least there is a yearly opportunity at the inspection for them to do so and for the inspector to note anything obvious if the tenant doesn’t mention it.

Most tenants are good tenants, they don’t trash properties and are decent people. No one really likes inspections, but most people understand what they are needed. The inspectors know most people are decent tenants. However, even when tenants are good, things in houses deteriorate or go wrong...it’s inevitable in all houses whether rented or not. Inspections should pick these up and mean LLs keep properties to a decent standard...so the tenant gains from it too.

Feel free to point out things that have started to become shabby due to time. This won’t be suggesting you’ve been negligent or done something wrong. Carpets have a limited life span and things like bathrooms can become a bit mouldy over time. The LL should deal with anything that is potentially dangerous and might address some of the other things or at least add them to their list of jobs for when the property becomes vacant if they are not urgent.

Following one of my properties inspections last summer (done by an agent working with the tenant via iPad video call due to Covid) we could see the bath panels needed replacing and the bathroom looked a bit grotty. The tenant hadn’t done anything to cause these things. Consequently, we paid a workman to replace the bath panels, re-grout around basin and bath and decorate the whole room. This was for a tenant who has been there 18 months and will be there for at least another year. If they had been going in a couple of mo this I’d have waited, but given they have been there a while and will stay longer, it seemed right to make the bathroom more pleasant for them to experience.

Certainly be present at the inspection. Inspectors shouldn’t be looking your cupboards etc, but if you’re there, you’ll know what’s happened or hasn’t happened.

I know it’s not nice as no one likes to feel their life is being looked at. However, a basic tidy and your standard clean (assuming you stay on top of cleaning in normal times) will be sufficient and if you greet the inspector cheerily and as if there is nothing to hide, immediately you’re off to a good start with them having the impression you’re a good tenant. I think where people are obstructive about arranging dates or aggressive towards the inspector or rude, a less positive atmosphere can be created from the start. But if you feel the inspector is unreasonable in what they do/how they treat you, do email the agent and LL to say so, expressing what the issues are clearly.

Hope it all goes smoothly and feels more positive than you might expect.

murbblurb · 12/06/2021 10:23

evil bastard landlord here. You can do what you like to the property while you live there. Your contract is with the landlord not the agent. Inspections should be to check if anything is wrong with the property that the tenant hasn't spotted/bothered to report - knickers and washing up can be piled ceiling high, makes no difference. Damage is for a deposit claim at the end.

I visit new tenants once a month in, with their permission,just to check all is well and make clear they can tell me if it isn't and I will fix. After that I only contact them re gas Safe or other regular maintenance. With normal people it works fine and with the rogue inspections would have made no difference, the only remedy for tenant trouble is eviction.

purpleme12 · 12/06/2021 10:26

I'm not sure you've read the whole thread lol

And no there are things that haven't been fixed for over a year. (Not essential things that affect my life so I haven't kept chasing but they're definitely aware). So I'm quite sure he's not bothered about keeping on top of things
Plus the state of the carpet would have been obvious before we moved in

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purpleme12 · 12/06/2021 10:27

Sorry my last post was in response to @WombatChocolate

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purpleme12 · 12/06/2021 10:42

@murbblurb

evil bastard landlord here. You can do what you like to the property while you live there. Your contract is with the landlord not the agent. Inspections should be to check if anything is wrong with the property that the tenant hasn't spotted/bothered to report - knickers and washing up can be piled ceiling high, makes no difference. Damage is for a deposit claim at the end.

I visit new tenants once a month in, with their permission,just to check all is well and make clear they can tell me if it isn't and I will fix. After that I only contact them re gas Safe or other regular maintenance. With normal people it works fine and with the rogue inspections would have made no difference, the only remedy for tenant trouble is eviction.

That sounds so much better

It is only these last 2 inspections I've had a problem with to be honest. But I still feel angry

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murbblurb · 12/06/2021 11:30

I would suggest contacting the landlord to say that while you appreciate someone keeping an eye on the property, you feel that the agent is not behaving appropriately and would like to discuss.

IGetOver · 12/06/2021 15:50

I just remembered, the woman who came to inspect my last property actually went into the kitchen, lifted up the circle plates that go over the gas hob (the round bits you rest the pot on) and complained there was some crumbs under it and told me to remember and wipe it after using the cooker! I was like wtf??

purpleme12 · 12/06/2021 15:53

Oh god it makes me feel slightly better I'm not alone.
I would never ever want to work for a letting agent

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murbblurb · 12/06/2021 15:58

letting agents are unregulated. Complaining about crumbs is NOT part of the job!

read how to rent on gov.uk. That tells you tenant's and landlord's rights and responsibilities.

SunshineSum · 12/06/2021 19:12

Thing is, if you get someone who's going to be a twat about crumbs, it's a waste of your time responding because they're not going to kick you out over a few crumbs anyway. Or indeed a bit of worn carpet. So it's probably best not to have the conversation at all just for the sake of your sanity.

If they raise a matter in the inspection report, you can address it then. You don't need to be physically present at the time of inspection to do so. In fact it's probably best done later with a bit of time to consider your response. So all you'll get extra from the experience of being there for inspections is witnessing them being petty/confrontational in person, in your home, which isn't very nice for you.

purpleme12 · 12/06/2021 19:16

Do you know what I think you're right.

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SunshineSum · 12/06/2021 19:25

Yeah it's what I'd advise. Let them throw their weight around an empty house. Maybe with a wee post-it saying "fuck off" stuck to the bottom of the dining table. Bless.

stairway · 12/06/2021 19:33

I hated this when I was a private tenant. It just felt like another humiliation and reminder that it wasn’t my home. They would take pictures of all my children’s things and belongings, such an intrusion.

lotstolose1 · 12/06/2021 19:38

I had mine a few days back. They came, took photos of each room. Asked if we had redecorated since last visit. Asked if we had any issues/concerns with appliances etc. That was it, done and dusted in 10 minutes for another 6 month.

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