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Original poster

Seller wont give me alarm code

58 replies

Harryfrog12 · 29/04/2021 07:13

Completing today and the seller wont give me his alarm code as he said its his. I assume as its personal to him. Is this normal and will i have to pay for an alarm company to reset it. Or do i have a right to the code?

OP posts:
Constance11 · 29/04/2021 07:15

Is the alarm in the fixtures and fittings form? if so it would seem reasonable to give it to you- what does your solicitor say?

TokyoSushi · 29/04/2021 07:17

Why are people so weird?!

Ihopeyourcakeisshit · 29/04/2021 07:17

Why doesn't he reset it with a new one for you so you haven't got 'his' ? What a knob.

Overdueanamechange · 29/04/2021 07:18

Refuse to exchange until you get the code, or instruct him to remove the system professionally before exchange. What happens if it goes off in the night accidentally, will he come out and switch it off for you? He probably uses the same code as his pin number, or something daft.

Original poster
Harryfrog12 · 29/04/2021 07:18

I havent asked yet. He said it to me last night and just told me who fitted it. Im due to complete this morning. He said he wouldnt set the alarm so i could set my own but not sure he realises that i cant do that without his code.

OP posts:
LawnFever · 29/04/2021 07:19

Is the alarm listed in the sale on the fixtures and fittings form or was it listed on the original description of the house?

If so, they need to hand it over, tell them via your solicitor.

Why are people so bloody annoying!

LawnFever · 29/04/2021 07:20

@Harryfrog12

I havent asked yet. He said it to me last night and just told me who fitted it. Im due to complete this morning. He said he wouldnt set the alarm so i could set my own but not sure he realises that i cant do that without his code.
So just tell him that, he hadn’t refused to hand it over, he just doesn’t realise you need his code to reset it
Original poster
Harryfrog12 · 29/04/2021 07:20

Yes i thought its either his birthday or his pin.
Ill email my solicitor then i just wanted to check it was my right to have

OP posts:
DobbyTheHouseElk · 29/04/2021 07:20

Does he realise what selling his house means?

Htp320 · 29/04/2021 07:21

Ask him/the estate agent to ensure it is reset to a generic code that you can change once you are in.

iMatter · 29/04/2021 07:22

What a dick

Hope you get it sorted OP

midgedude · 29/04/2021 07:25

Ask him to set it to 1111 or whatever ?

PegasusReturns · 29/04/2021 07:25

God what a weirdo. Get yourself solicitor to request it.

PicsInRed · 29/04/2021 07:29

If he can't or won't reset the code to 0000 himself, he'll simply have to call out an emergency electrical this morning, won't he?

I would insist on an inspection visit before completion to check the code has actually been reset.

Cally23 · 29/04/2021 07:31

100% would get him to set to a generic or if he can't ensure a professional does at his expense. Why are people so difficult.

Roselilly36 · 29/04/2021 07:34

Very strange, he can change the code to a more generic one and leave it for you.

I left full instructions for my buyers on the alarm and details of the company that installed & serviced the alarm and details of the maintenance contract. The code we had was personal to us, but would not have meant anything to our buyers. They had instructions of how to change it for themselves. Sounds really odd not to supply this.

We also didn’t put the alarm on when we left the house as we didn’t want them to panic, until they were used to it etc.

I hope you aren’t in for any other surprises on moving day OP. Good luck for your move.

Original poster
Harryfrog12 · 29/04/2021 07:34

Its definately a case that he cant reset it. Hes a nice old gentlemen thats unsure of most things. So i think it is a case that he hasnt thought it through. I just wasnt sure if I had full right to it or not. He has been somewhat generous throughout and repaired the roof, went half on two surveys and knocked 3k off the price so I also dont want to cause problems on the last hurdle. Ive messaged my solicitor requesting the code.

OP posts:
SpiderinaWingMirror · 29/04/2021 07:37

Idiots.
When we bought our house, we had no intention of using the alarm. V low risk area but house was owned by a prison officer.
Thought nothing of it until the battery on the bell box failed and it went off at 3am on Sunday Morning........

Original poster
Harryfrog12 · 29/04/2021 07:39

Thats a great point too. I dont want to annoy my new neighbours either Grin

OP posts:
Roselilly36 · 29/04/2021 07:40

If all else failures the maintenance company could override it, but there will probably be a cost to do so. They can put in engineers code. You need the master alarm code, to change the code, unless the engineer can override.

We all had different codes, cleaner had one, DS’s had their codes too, quite handy as you can check comings & goings should you need too. Secondary codes can’t change the set up of the alarm, just arm & disarm.

I hope the seller sees sense you gives you the code.

Moonpeg · 29/04/2021 07:46

That’s weird, some people are strange. Every house we have moved into they have wrote the code and left in the kitchen.

tanstaafl · 29/04/2021 07:56

If he doesn’t have the manual, ask him what the make / model is and google the manual yourself OP.

Yes, you’ll need his code but could you drop the relevant page in the manual off to him in advance?

He’s being overly concerned IMO.

stayathomegardener · 29/04/2021 08:01

I imagine he has the same code for all his banking/security etc and sees a risk there.

As he's been flexible I'd probably just get the company in to reprogram it but you may still need to original code to do this easily.

Nith · 29/04/2021 08:12

Can you meet him there so that he can put his code in (whilst you look in the other direction) and then you come and reset it?

Ugzbugz · 29/04/2021 08:38

Tell him fine the sale is cancelled as a threat?

I moved into a house and we didn't have the code and it was a nightmare. The alarm one night went off for hours, couldn't turn it off. Disabled the main box still going but eventually went off. Had an alarm person round and he said to cut the power to the bell box. Did that, the fucker still went off at random times despite being connected to nothing obvious. Sold the house about 5 years later and a while later get a text from new owner saying alarm is going off. It was monthly it could be a year of nothing then then it would kick off. You need that code plus surely he could get in and disable the code if you went out?