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Original poster

Is it normal to not hear back from a viewing?

60 replies

mondayfeels · 30/07/2020 16:13

Hey, first time seller here. We had a viewing yesterday which we were really excited about, but it's been 24 hours and we've heard nothing back. The estate agent has apparently called and left a voicemail and there's just radio silence from the viewer. AIBU to think the viewer is a bit of a CF after we have opened our home to them, they've strolled around it mid-pandemic whilst we stood outside for 20 minutes, and they don't even have the courtesy to say 'no' if they aren't interested? Or is this normal with a viewing for people to post-viewing drop off the face of the planet?

Think I just feel a bit disheartened but would feel better if this is the sort of rubbish we should be expecting.

OP posts:
Alsohuman · 30/07/2020 19:32

No news is probably good news. They haven’t rejected it immediately.

SchrodingersImmigrant · 30/07/2020 20:32

I didn't get back to 3 houses when being asked for feedback (let it go to voicemail) after the viewings. In one case agent was a dick in other two cases, I really didn't want to have the conversation because the houses were not as described. One had obvious issues and giant crack in outside wall.

I would not think I should call and say no thank you even when not asked for a feedback. Plus it's been JUST 24 hours.

FattyBoom · 30/07/2020 20:47

[quote LST]@Fattyboom bad isnt it really. If I was selling I'd like the think the estate agent I was paying was trying to push the sale at least slightly![/quote]
It really is, between that and getting sellers to do their own viewings you wonder what you pay some of them for 🤦‍♀️

upsidedownwavylegs · 30/07/2020 20:57

I would try to get out of the mindset that you’ve “opened your home to them” - you (very briefly) opened your house to them, because you wanted them to buy it. It wasn’t hospitality, it was business.

itsaratrap · 30/07/2020 20:57

Yes. Sorry Sad

LST · 30/07/2020 21:27

@fattyboom the estate agents didnt come with us to any of our viewings. Just the sellers awkwardly trying not to be awkward 🤣🙈

Original poster
mondayfeels · 30/07/2020 21:43

Thanks for the responses, my expectations are firmly lowered! As a first time seller I assumed feedback was a given (even if it’s a flat ‘not interested’, wouldn’t expect a yelp review and an essay Grin) but this is why I asked on here as have no experience with this. So thanks Smile

OP posts:
Baxdream · 30/07/2020 21:55

I've recently sold and I got feedback from everyone. There were about 10 viewings !

Saz12 · 30/07/2020 22:08

You’re right to expect agent to ask viewers for feedback, and to actually get it. But this is more for agents benefit than yours: if potential purchasers say “garden too big” then the agent can make sale by shoving them toward small gardens/balcony/roof terrace, but you’re not going to sell your place to them by making the garden bigger!

Thisismytimetoshine · 30/07/2020 22:09

People view loads of houses before making a final decision. Didn't you, op?

daugavpils · 30/07/2020 22:10

I would not take it so personally, it is a business transaction after all. They have full right not to leave any response. If they do, good , if not - they don't owe you anything. This is part is selling and dealing with all kind of people and unfortunately some of them will be hard to deal with.

chimichangaz · 30/07/2020 22:17

I've viewed a few houses in the last couple of weeks - what gets me is the agents that email you and ask you to call them with feedback. That's not how it works - unless I want to offer of course. If you want feedback, you ring me. And don't lie, like one agent who emailed me twice saying 'we tried to call you today and couldn't get through, so can you call us with feedback'. Especially when I already gave feedback at the viewing. And I know for a fact you didn't try to call me.

I need to chill out a bit about this house sale. It's winding me up already and I'm only 2 weeks in Grin

Pollypocket89 · 30/07/2020 22:25

Especially when I already gave feedback at the viewing. And I know for a fact you didn't try to call me.
—

This. I've viewed a few houses and the ones I've not been interested in, I'd tell the agent at the time and that'd be it. I hate the follow up requests for feedback as I've already given it at the time if viewing so nothings changed in the few hours since the viewing

Pepperwand · 30/07/2020 22:34

We had someone turn up to view ours yesterday and didn't even set foot in the house! Apparently it was an immediate no from outside.....you have to try to grow thick skin in this game.

I do think 24hrs is too early to be getting annoyed at a lack of feedback though. They may have other things to see or be mulling it over still.

JammyHands · 30/07/2020 22:56

What staggered me was not t he lack of feedback but the number of people who didn't turn up i n the first place. I had five viewings booked one day and only one of the people showed. Lots gave no feedback.

Lucindainthesky · 30/07/2020 22:58

I'm not sure how you expect to sell your property unless you open it up and let people stroll around. Should they have sent you a thank you card for your kindness?

JammyHands · 30/07/2020 22:59

@Pepperwand I had a couple of people step in buzz round and bugger off within 3 minutes. Talk about dismissive! And have you had anyone wander round your place and critique it yet? Apparently my door handles are what you'd get in a council property. You know, it would cost £50 maximum to change them if you wanted to but I'd never found them offensive.

JammyHands · 30/07/2020 23:00

@chimichangaz Yeah, agents seem to forget that these days, you know exactly who has called you and who hasn't. I've had this too.

FlamedToACrisp · 31/07/2020 00:55

We always gave feedback - I can't resist giving my opinion anyway. But we did at least try to be polite and say at least one nice thing.

The EAs were usually rubbish, answered 'don't know' to every question which wasn't on the details and one even left us 'to finish looking around the garden' and buggered off!

transformandriseup · 31/07/2020 01:08

I think in the OP's case they are being unreasonable (I realise it's not AIBU)

Feedback is a pain though and on our last house sale we found the estate agent had been withholding vital comments from the viewers which went a long way to explaining why it was on the market for so long. These were made during the viewing appointment and not after but we did ask for any feedback at all including negative.

upsidedownwavylegs · 31/07/2020 05:55

On quite a few houses we’ve looked at the main problem was the estate agent’s personality. Can’t really feed that back!

AlternativePerspective · 31/07/2020 06:12

Tbh I think that people are rarely honest anyway.

Unless it’s just a “house is too small/doesn’t quite meet what we want,” if there’s something significant with the house they won’t always say.

I looked at a house which was such a mess that I couldn’t see past it to look at the house. I’m talking toys all over the floor, clothes strewn around the bedrooms, in every room you had to step over stuff to get in so you were so busy concentrating on that that it could have been a mantion and I would have failed to see it. I just said that it wasn’t quite what I was looking for, because any feedback would have been personal against the sellers.

Another house the seller demanded he do all the viewings himself. Wen we turned up he took us into the lounge for a chat and demanded to know why we were looking at other houses as well when this one was perfect, which it really wasn’t. It had been on the market for nearly two years and I would hazard a guess that the seller was a huge part of the reason why it wasn’t selling. I did give the agent feedback on that one, and they said they’d had a lot of similar feedback already. but realistically there’s nothing they could do with that.

Bezzi · 31/07/2020 06:30

My favourite feedback was 'the house was just too housey'

Original poster
mondayfeels · 31/07/2020 09:10

@Bezzi

My favourite feedback was 'the house was just too housey'
this has really tickled me Grin
OP posts:
SeasonFinale · 31/07/2020 09:15

They may have other viewings lined up over the weekend so might not have made a decision. Work on the basis that you will hear nothing or get an offer. Do you really want them to say "It was a dump/too chavvy/oldfashioned" if it is not for them anyway?

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