Meet the Other Phone. Protection built in.

Meet the Other Phone.
Protection built in.

Buy now

Please or to access all these features

Promo codes and bargains

Hunting for the best deals? Share and discover discounts here. For exclusive offers straight to your inbox, sign up for Mumsnet Moneysaver emails. Weight loss codes are no longer allowed here - please use the Weight loss promo codes board

Free hamper?

93 replies

stinkymonkey · 30/11/2008 19:46

Was looking to buy an Italian hamper, and came across this site where several of the hampers are showing up as price zero. That can't be right can it? Is it worth ordering one just to see if it actually turns up? Assuming it's a mistake, are they obliged to sell at the listed price?

OP posts:
LilySwalLoosHerTurkeyBaster · 30/11/2008 22:35

Thank you for ordering from Gifts 2 Go. You can track your order status here. If you check and your order says "Customer Query" please contact us to find out why - we may have tried to e-mail or call you! When your order is despatched, we will contact you with a tracking number if you selected couriered delivery or confirmation that your order was sent via Royal Mail.

Then goes on to explain delivery times etc!

meandbump · 01/12/2008 08:59

y cant i find it anywhere lol

bollockbrain · 01/12/2008 09:10

i have not received anything via email from them still, just the paypal receipt. Cannot seem to log on to track order either. Anyone else had any luck today?

meandbump · 01/12/2008 09:21

hi could u tell me where it is coz i really cant find it lol

bollockbrain · 01/12/2008 09:22

oh, the prices have now gone back to normal. It was obviously a mistake and they have corrected it. The link is in the first post. Some of us managed to order one before they changed it.

NCRedBreastedBirdy · 01/12/2008 09:33

Follow the link in your email, then click on log on in the far left of the purple bar and request your password. It is an automatically generated one. My order still says pending so I guess it is not actually confirmed yet really!

meandbump · 01/12/2008 09:41

oh right im always to late lol

LilySwalLoosHerTurkeyBaster · 01/12/2008 09:43

mine says pending too!

NCRedBreastedBirdy · 01/12/2008 09:44

You need to stay up half the night witing for strange savings like this me

LilySwalLoosHerTurkeyBaster · 01/12/2008 09:50

Lol have just got mail saying do i want to cancel or pay full price with a £5 discount oh well!!!

NCRedBreastedBirdy · 01/12/2008 09:54

Ah well, it was worth a go! Never mind!

flowerybeanbag · 01/12/2008 09:55

Well they've taken the £8.40 from my credit card so as far as I'm concerned they've accepted my offer for the goods at that price and the contract is made.

Oops, just had a bing bong, I have had an email from them like Lily's.

Will be asking my lawyer DH to advise me on how to approach it, but as I say, they've taken money from my credit card so I reckon that's a contract made for the purchase of those goods at that price.

NCRedBreastedBirdy · 01/12/2008 10:01

Let us know what he says flowery but I think it is unlikely to be binding as it is automated.

LilySwalLoosHerTurkeyBaster · 01/12/2008 10:02

Had an invoice request for £95 to paypal just cancelled that will have to wait and see how long the refund takes!!

flowerybeanbag · 01/12/2008 10:07

Have forwarded the email to him. Have just realised it's a 'pending transaction' on my credit card. Don't know if that means they can still cancel it or not.

Other things I bought on Saturday are pending transactions as well, so I think that just means it's going through - money that's been requested. Will wait until it's gone through before making a fuss, assuming DH says I can make a fuss.

Will get back to you.

makingafamily · 01/12/2008 10:07

Just had an invoice for nearly £500 but they are offering us a £10 discount

NCRedBreastedBirdy · 01/12/2008 10:11

lol makingafamily they are generous aren't they!

flowerybeanbag · 01/12/2008 10:25

Just spoke to DH. He feels that the fact that they have decided to take payment through what is probably an automated process is irrelevant, but is going to check to see if there is any case law saying different.

Interestingly, he is reviewing their terms and conditions and can see nothing about pricing, errors in pricing, reserving right to change pricing, which I believe was in the terms and conditions of the sunglasses site. It does have a vaguer clause about alterations to the website and t&cs but it then says that the details as stated when order is placed continue to apply, which presumably must include pricing.

Gifts to go terms and conditions state that our offer to purchase is accepted by them and becomes a contract to purchase at the point they send out a despatch confirmation email. Question is whether our statutory rights mean that it actually becomes a contract when the money hits their account, not once the item has been despatched.

Will update later, and am continuing to review my credit card online to see whether transaction is confirmed.

flowerybeanbag · 01/12/2008 10:26

(Is it 'despatch' or 'dispatch'?)

NCRedBreastedBirdy · 01/12/2008 10:38

Well nothing here yet!

flowerybeanbag · 01/12/2008 10:50

DH doesn't think they can be held by their terms and conditions.

I had 2 emails from them following my order. One from them thanking me for my order, with 'payment status: transaction successful'. Then one from protx saying 'your order from Gifts-to-go has been successful' and 'your payment has been processed successfully'.

DH thinks it would be very difficult for them to argue that they have not accepted my offer to purchase with 2 emails confirming payment has been taken and stating that the order has been successful.

He also says their terms and conditions were not drafted by a lawyer but cobbled together by someone trying to get away with it on the cheap, which is presumably also why the wording on their emails is so daft.

Assuming I have transaction confirmed on my credit card, I will be challenging them, apart from anything else to make them realise that if they are going to set up on the internet to sell to the public they have obligations just as much as any other retailers. There's no way they are going to have had hundreds of orders so it's not going to bankrupt them to send out a couple of hampers and if it makes them get legal advice for their own protection in future, that's no bad thing.

Interestingly, DH says there is no case law at present about whether something is 'too good to be true', although he does think that ordering multiples would indicate that you clearly know something is too good to be true and can't be genuine, so whoever it was that ordered loads, might be a bit more tricky to challenge.

NCRedBreastedBirdy · 01/12/2008 10:56

Well my paypal payment has gone so it is "confirmed" from that POV. I am unsure if I should challenge or not though (assuming they contact as they have not yet). I feel a little bit like I am taking advantage - on the other hand though you are right, they are obliged the same as any other retailer. I have been in shops before where things were accidentally under-priced and felt that they should honour the price (B&Q, Asda etc) I am not sure this is any different - except it was £0 not £toolow....

Hmm, will give it more thought I think, I will be interested to see if your dh comes back with anything else...

Ohforfoxsake · 01/12/2008 11:21

No apology, just a Paypal request for payment. Thanks, but no thanks.

flowerybeanbag · 01/12/2008 11:28

Will keep you updated.

If it was a ridiculous amount of money and loads of orders that might cause them real problems I'd probably think twice about challenging it, but that's not the case.

Don't know what the profit margin would be for £118 which is the price they are saying now, but it's not going to break the bank for them if they have to send out a couple and I do think they need to realise they have legal obligations and trading on the internet doesn't get them out of it.

I'm not going to go mad pursuing it taking them to court or anything but as I am lucky enough to have the option of sending them a strongly worded legal communication for no cost and little trouble, it's worth doing as far as I'm concerned. Christmas is expensive and one present free will make a difference to me.

LilySwalLoosHerTurkeyBaster · 01/12/2008 13:16

Have got paypal refund !!