Reception school appeals

[Cbojess]

Hi!
really hoping for advice and as much information as possible to assist me with an infant class appeal. I have read previous threads and this exact issue happened to another user

I submitted my child’s reception school admission online and when I logged in to ensure I was ready for the results day it said application not submitted……,can you even imagine my heart break.

we live in the catchment for a fantastic schooled enquiries so far have revealed she would have indeed been allocated a place.

i am appealing on the grounds of a technical glitch. The system shows all of my activity and information I uploaded to the system.

had anyone been in this situation? Any advice to offer. Postiive only! I know my chances of appeal are extremely slim

thank you for reading so far

You've posted this under House Swap so the people with knowledge and experience are unlikely to see it. If you report your own post you can ask for it to be moved to the Primary Education board.

Depends on what activity they have logged and how specific it is. If they can look in the software logs and trace your application to a specific error you might be lucky.

However that depends on a) whether they still hold this level of data and b) can be bothered to search for it.

Do you have an application reference, or any emails showing form submission?

No confirmation of submission, but my appeal is on the basis of a technical glitch that prevented it from being submitted.

How do you know it was as a technical glitch and not human error?

What evidence do you have that there was a technical glitch rather than you simply not pressing the 'submit' button?

Did you get an email when you submitted? Or take a screenshot of your submission?
Hopefully you’re at the top of the waiting list now. There’s still time to get a place from the waiting list. Our school is always oversubscribed and someone found out they had a place the day before the new term started last year.

You don’t know it was a technical glitch.
Did they fact that you didn’t get an acknowledgement of your submission not alert to to the fact that it hadn’t gone through?

Because I am the person that pressed submitted and have a very clear recollection of doing it.

I wouldn't think you'd win an appeal for this as it seems unlikely it was a system glitch rather than user error. If it was a glitch in the system it would have surely been a problem with more applications than just yours?

There’s some very negative and condoscending responses. Positive posts and advice need only reply!

But you clearly didn’t, and didn’t think not getting an acknowledgement email was significant.

The trouble is your memory isn't able to be submitted as evidence.

You need evidence you did submit it.

Reception appeals ate nearly impossible to win... thats reality, not negativity. You need to ensure she is on waiting lists and be looming for a plan b.

If you have no proof of submission or any actual proof of the ‘glitch’ this is going to get to nowhere. If there was a technical issue then surely you wouldn’t be the only one affected and it would have been noticed by now.
Infant class size appeals are extremely unlikely to be successful for nearly all reasons.
I would suggest you direct your energies into working out what to do next. Is she on the waiting list?

Anna, do you not have anything better to do than berate people with your negativity!
You have nothing positive to add, all you have done is challenge! Gosh feels like I’m at the appeal. Do you sit on the board Anna!
On another note, this is the last time I shall reply to you. I think you love an argument and attention. Bye Anna!

I don't see any negativity. I see people being honest that it's unlikely you'll win an appeal because if it had been a glitch more applications would have not been submitted.

I appreciate you want lots of people to say it will all be ok and you'll get your first choice but realistically that's not sensible advice.

I have proof of being on the portal that they have no log of…. So that’s very interesting

Proof of being on the portal isn't the same thing though sadly. What activity can they see? Is it dated etc? Can they track even things like button clocks? Cause that's the crucial bit.

Have you managed to find out if anyone else had the same issue? It would help reinforce your case, as otherwise it looks rather flimsy. Perhaps try posting on local Facebook groups to see if anyone else had a similar issue?

Really, telling me I clearly didn’t submit it and how I didn’t query not getting an email. Hmmm just trying to work out how this helps

What on earth!
People are telling you you have zero chance at appeal, that’s your reality.
Being obnoxious to posters won’t change a thing.

Did you get a confirmation of submission email?

All bases covered thank you. I am fully aware that the appeals are near on impossible but I have to pursue this as I know I submitted it

You said the system shows all of your information so does it show that you pressed submit and that a technical error occured or are you just going by your memory?

Obnoxious! Check your own tone. You have already told me I didn’t submit it and how could I not query getting an email!!
very judgey aren’t you. That’s enough attention for you now

I don’t see how people saying ’yes, it will be absolutely fine’ will help you.

I’ve won a primary school appeal using all of the help and information I got on Mumsnet. There’s loads of people on here who know how it all works. What I did is I listened to what people with knowledge said, followed their advice and won the appeal.

Well not really. Computer systems only log what you tell them to log. So if the portal doesn't capture every time someone logs in (or doesn't hold this information for more than a limited time), then they won't have the information.

It's possible that they log (and have retained) details of appliction submissions. So you can ask them if they do this. of course if there is no such log that doesn't prove anything either way.

Unfortunately I'm not sure showing that you were on the portal and had entered information is enough evidence to show that you definitely pressed Submit. you would have had the same evidence if you didn't .... unless you have a screenshot of the confirmation page? how if the system set up, incidentally. You seem sure you pressed the Submit button, but is this the final stage? Do you then have to go through a check page or a "are you definitely sure?" step that you might have missed?