The saddest thing is that l’m not surprised to hear how badly this poor teacher has been treated.

[HedgesNotFences]

The teacher taught a Yr 6 boy how to use a glue gun. He didn’t follow the instructions and gave himself 2 “tiny” blisters from a glue gun burn.
The teacher was unable to tell the parent straight after school as she had to deal with a serious safeguarding issue.
The Yr6 parent took to social media then the newspapers. She then went to A&E (for 2 “tiny” blisters - recorded as such by A&E). She then went to the police. She then went to the Health and Safety executive. Then she contacted the school.
In the week after the incident she was outside the school gates setting up a petition to get the teacher sacked (the teacher had already been asked to resign by then and had left her position).
The teacher had to face a government tribunal where it was found she brought the profession into disrepute and wasn’t safe (because she didn’t have a TA to constantly watch over every single Yr6 who was using a glue gun).
Because of the shortage of teachers and the fact that she was actually pretty good, the tribe kindly allowed her to continue being a teacher. Though God knows why she would want to.

The parent gets to remain anonymous.

I hope the teacher has been supported through her ordeal - her mental health must have suffered terribly.

What can schools do to deal with vexatious parents? Isn’t the complaints process made for this? I do think there should be policies in place for dealing with complaining parents who take up too much admin time, but practically, what can be done?

I can think of some concrete example. One parent always complains, ex teacher herself, had multiple late miscarriages though and a still birth, is very precious about her one child, always complaining about everything/trips/lunches/work too easy etc. Is that justifiable? Another one, single mum, anti vax type, late every day by at least 30 minutes, kid has really long hair, unisex weird name, apparently she has now insisted on referrals for all sorts of additional needs which seem spurious. The mum has mental health issues. Is that justifiable? This is just our school. On the other hand, we have the parents of the quiet nice dyslexic child who really needs more support but the teacher/TA has no time for this child. What to do? The parents of that child have bought laptops/paying for extra tutoring etc, sit with child for hours every week after work. Isn’t society just like that - some are beavering contributors, others are not?

Name and shame the mother. Then if her child gets so much as a scrape on his knee or a splinter then drag her through the courts like she did to this teacher. No doubt just a money grabbing bottom feeder after some compo

Exactly, nasty vindictive monster.