Schools struggle to appoint admin staff/pastoral staff because they expect someone to walk in, fully qualified, experienced, great IT skills, and then want to pay them just over minimum wage, term time only, not offer family friendly hours (eg working til 5 so paying 2 hours childcare for your own children every day, when you are only on a 39wk contract so although ‘full time’ you aren’t full time at all) and then once they are in post they add multiple, permanent jobs to their job spec that are well above their pay grade. People leave and don’t get replaced, but their roles are then distributed among everyone else (because those simplest of pastoral roles are often the crisis aversion Roles- first aid, upset children- that while they don’t take ‘skills’ as such, they cannot be ignored. More skilled roles have to stop what they are doing to deal with these crises, sometimes upwards of 10/15 + times a day)
These People, often women, are then treated like shit by parents, a lot of the staff, leadership, trusts because they are just ‘the girls in the office’ and no one respects the fact that without them, the entire operation of the school from admissions, lunches, payroll, safeguarding, first aid, all communications with parents, trips, getting children out safely in a fire, administering medicines, exams - would literally grind to a halt. You can get a supply teacher from an agency to deliver a planned lesson using resources provided- try getting an exams officer, or an attendance officer who can know the intricacy of DFE or JCQ guidance, issue legal documentation etc, from an agency. Non existent.
I was a school attendance officer and I had 38 items/tasks on my job spec, 30 of which were required to be completed daily and/or weekly for 1000 children, I also had to cover the 25 items of my assistant who was a vacant post for 7 months (so I did 2 full time jobs for 7 months) - with no help, no support, most days I didn’t even get a lunch break or a drink of water. My take home pay was £1100 a month before paying any childcare. I worked from 7.30 every day, weekends, holidays. I was a broken mess when I resigned, and they didn’t even say goodbye or give me a card.
I now work from home for a charity, for £8k a year more. It’s a no-brainer. The private/charity sector can compete so much more now for working parents with wfh and other options for flexible agile working. Schools need to massively raise the bar.