Really upset would you complain

[Lily189]

Hi everyone I'm 19 weeks pregnant and I'm 18 stone yesterday i had a gender scan at window to the womb i had a scan with them last year with my son and it was a great experience

Yesterday from moment I went in room the woman just seemed like she didnt want to scan me she cheekily said hold all of your stomach up then she found the baby and turnt to the girl taking notes and said I dont even think the 4d will go threw this (meaning my stomach)
She was just really rude the way she spoke even when asking me to turn over she then said to me she couldnr see gender as cord was down and my bmi is very high its restricting view ( ano I'm overweight but it was her attitude and the way she was speaking me ) the scans ment be 20 mins I was in 5 max she also let the woman before me get up walk around for 5 mins then scanned her again yet tryed nothing with me to try even get good scan pic or gender she just seemed as soon as she seen my weight she didnt want to try scan me made me feel like I shouldn't expect anyone be able scan me because my size
I felt so upset and embarrassed I couldn't wait to get out
They have offered me a rescan but it's a week after my 20 week scan at hopsital

I really dont think I want to go back and feel like that again I paid for a nice experience and ended up nearly crying in the place my partner was wanting to complain in the place but I just wanted to leave
Should I email them and say again ano my weight is an issue but her attitude was so nasty she made me feel disgusting I'm actually dreading my 20 week scan in hospital now and thinking of cancelling my gender reveal party as I might not even find out gender

What would you do and has anyone had similar experiences tia

Sorry you had such a horrible experience.

I was a similar weight with one of my pregnancies and my NHS 20
Week scan was lovely. They made no comments about my weight and could see the gender perfectly fine. Just to reassure you

Personally I would complain and get a refund from the private place

Absolutely complain, that’s disgusting behaviour. Also, if you do go for a rescan then make it clear that you do not want her to do it again.

The scan pic and gender aside, did she manage to get all of the measurements etc done? That's the point of the scan - if she has taken 5 mins and not 20 i would be concerned that she hadn't performed the scan effectively. I would raise this with your midwife.

Hi,
Really sorry to hear about your experience . Nothing similar myself but didn't want to read and run.

I'd most definitely complain. Her attitude seems completely uncalled for and very rude. It's very much none of her business and that's a paid for service not a medical one so they should be treating you as a customer not making personal comments.

I hope you don't let it ruin things for you. I'd hope they'd ask you back to see a different member of staff and give you the experience you deserve

@budgun

The scan pic and gender aside, did she manage to get all of the measurements etc done? That's the point of the scan - if she has taken 5 mins and not 20 i would be concerned that she hadn't performed the scan effectively. I would raise this with your midwife.

It was a private gender scan, not hospital anomaly scan.

Complain and ask for your money back. You did not pay good money to be insulted like that.

@budgun

The scan pic and gender aside, did she manage to get all of the measurements etc done? That's the point of the scan - if she has taken 5 mins and not 20 i would be concerned that she hadn't performed the scan effectively. I would raise this with your midwife.

It isn't the hospital anomaly scan. It is a private scan that the OP had paid for to reveal gender etc.

It was a private gender scan, not hospital anomaly scan.

Ooops

So sorry, I totally missed that very clearly written in the first sentence - need more coffee

I would complain, her attitude sounds like it was very off. If it was an issue, there's absolutely a way to approach it rather than be rude. Please do go to your NHS scan, the equipment and expertise they have is superior to private clinics, which remember, essentially are only about making profit.

Yes complain, I had a bad experience from this company with one of my pregnancy's. It was really bad, they where rude and a shit experience for the £90 I complained and got a shit response and basically threatened if I dare complain on social media. I vowed to never use again and always inform friends of the crap
service.

I would complain. She was totally out of order.

I’d complain. You’re paying for a pleasant experience, not to be humiliated. Referring to your stomach as ‘this’ was particularly rude.

Don’t dread your NHS scan, it almost certainly won’t be anything like the experience you had yesterday.

Thank you everyone I'm going to email then today and complain thanks for all your lovely messages

@Lily189 I would complain too.. no-one should be made to feel like that. 🥰

As others have said don't let it put you off your 20 week NHS scan. I'm a similar weight and all my NHS scans have been perfect.. I got a very clear view at my 20 week scan I'm having a boy.. he's due in just over 5 weeks! The NHS have never judged my weight once.

Yes definitely complain. It's possible there was an issue with seeing the images if you're carrying extra weight, but they need to improve on their skills. They don't get to make you feel shit, especially when you're paying them for the privilege. It's meant to be a nice, exciting experience.
A few years ago I went for my 20 week scan ( NHS) I had a bit of loose skin from previous pregnancies and c sections and I had to hold it up when she was looking at parts of the baby in more detail. I wasn't made to feel really bad about it, though she was a bit abrupt overall as I'd seen the same woman a few times when I was slimmer and she was the same then. I think some people just don't have good people skills and they get away with it because no one questions it.

There was no reason for her to be rude, but it is genuinely more difficult to scan mothers with a higher BMI's. This applies to anomaly scans as well as private scans.

What an asexual experience. I started to get emotional reading what you posted ! How rude and unfair you and your partner were there for a a happy wonderful experience I'm sorry that rude woman ruined that for you. Some people are just in the wrong jobs!

Please don't be worried about your 20 week scan it's in a different place and with a different person and a new hopefully wonderful experience.

If I was you I would complain you didn't deserve to be spoken to or treated like that and it hurts even more when the experience is supposed to be one of the best experiences in life for a woman. Good luck let us know how it goes

Please ignore above message saying asexual it's not supposed to say that but say a shocking experience

So sorry, that sounds really awful. Definitely complain, you didn’t deserve to be made to feel that way I hope your 20 week scan goes okay and they can see the sex for you.

Complain, get your money back and just have your nhs scan.

Sounds awful. She's obviously got an issue with overweight women being pregnant.. Not professional at all. Complain, get your money back and enjoy your nhs scan.

For those who say "enjoy" your nhs scan..... please remember it's not a social event, it's not to see the gender. It's a medical procedure to screen for serious anomalies.

@wselesda

For those who say "enjoy" your nhs scan..... please remember it's not a social event, it's not to see the gender. It's a medical procedure to screen for serious anomalies.

YY!

Plus, some trusts will not sex the baby at 30 weeks.

20*