When I used Aldi's nappies size 4+, my baby got his FIRST ever nappy rash, and it was REALLY BAD. It scarred up his beautiful bottom. I was perplexed as to why. Then I smelled the new nappies and gagged at the strong chemical smell. I contacted Aldis, informed them what happened, and that, contrary to their packaging label- the nappies are NOT hypoallergenic. They asked me to drop the nappies back to store and fill in a form. I did so, even thought I had a baby in tow, and it took me half a day. The store manager agreed the nappies smelled very bad and filled in the form with me.
I never heard back from Aldis HQ, when I followed up, they told me the nappies had not been sent in and the store could not find them, and that they needed the batch number which was ON THE NAPPIES not the package.
The manager who filled in the form did not even know about batch numbers.
I told the "customer service " rep that no one told me about batch numbers but in any event, all the 4+ and up nappies reek of chemicals. The rep told me there were no chemicals used.
I do not believe there are no chemicals used, there was no real apology or attempt to resolve this matter - they were not interested in looking into the matter- the rep was just really defensive. They call you right away when you lodge a complaint, but the rest of the follow up is insincere.
I have gone back to the more expensive Pampers but they do not cause nappy rash, do not smell of chemicals, and they are thinner but hold more liquid.
Poor little baby's bum - still marked up.